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Witcher Adventure Game, The (online beta)GAME LAUNCHER FEEDBACK - post here(157 posts)(157 posts)
(157 posts)
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This is my favourite topic
Posted July 02, 2014
The Witcher Adventure Game uses a launcher for the purposes of auto-updating the game and testing some of the features that will be available in the Galaxy Client. Please read the points below before posting any feedback regarding the launcher. Thank you!

1. Always start (or restart) the Launcher before playing the game. Let the update process finish (wait until status text changes to UP TO DATE), before clicking PLAY button.

2. If the application crashes or you encounter any problem or error, please go to <span class="bold">http://mantis.gog.com</span>, log in with your GOG.com account as usual and create an issue for us there. Please attach any information that will help us resolve the issue faster, such as logs (location where to find them is below), detailed reproduction steps, screenshots, etc.

Logs location:
On Windows Vista or later: C:\ProgramData\GalaxyClient\Logs
On Windows XP: C:\Documents and Settings\All Users\GalaxyClient\Logs
On MacOSX: /Users/Shared/Galaxy/Logs

3. If you encounter any other problem with the application, please post a detailed description, and if possible - method of reproducing it.
Post edited August 05, 2014 by Fallen_Zen
Posted July 29, 2014
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meudoland: errors during install. then the galaxy client always crashes.
Hi meudoland,

do you remember what the errors during installation were related to? Could you send us the crash report (a dialog should appear after each crash), preferably with some info that this is the case when something failed during install?

Does a full reinstall (uninstall game+launcher, redownload installer) solve your problem?

Liosan
Posted July 29, 2014
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meudoland: errors during install. then the galaxy client always crashes.
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Liosan: Hi meudoland,

do you remember what the errors during installation were related to? Could you send us the crash report (a dialog should appear after each crash), preferably with some info that this is the case when something failed during install?

Does a full reinstall (uninstall game+launcher, redownload installer) solve your problem?

Liosan
there is no further evidence, during install a window pops up saying galaxy client crashed.
when I try to start the installed game, occurs the same and nothing else.
I have also noticed that the install forces to stop all the system processes.....
Post edited July 29, 2014 by meudoland
Posted July 29, 2014
Hello guys!

I have a small issue with the Game Installer, everytime I install the "game and launcher", it closes other applications (notepad, vlc, folders, malwarebytes) during installation.

The beta and launcher work fine after that.

I'm using windows XP sp3.
Posted July 30, 2014
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meudoland: there is no further evidence, during install a window pops up saying galaxy client crashed.
when I try to start the installed game, occurs the same and nothing else.
Ok, I understand now. Thanks for the info, we are investigating the issue.

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meudoland: I have also noticed that the install forces to stop all the system processes.....
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iddalai: I have a small issue with the Game Installer, everytime I install the "game and launcher", it closes other applications (notepad, vlc, folders, malwarebytes) during installation.
And we are investigating this one as well :) We found the root cause, and it should soon be fixed.

Liosan
Posted July 31, 2014
Hey, team, I got a key a few hours ago, but when I run the installer as the administrator, accept the EULA, and press "Install", the progress bar won't move. It's been like that for 5 minutes. I have Windows 7 and I downloaded both from the GOG download manager and directly from the site. I tried installing FTL: Advanced Edition and it worked without issues.

Any update on this?
Posted August 01, 2014
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Mathute87: Hey, team, I got a key a few hours ago, but when I run the installer as the administrator, accept the EULA, and press "Install", the progress bar won't move. It's been like that for 5 minutes. I have Windows 7 and I downloaded both from the GOG download manager and directly from the site. I tried installing FTL: Advanced Edition and it worked without issues.
Hi Mathute87, that's an interesting bug. Did some log files appear, as indicated in the first post? If yes, could you send them to us? Thanks!

Liosan
Posted August 03, 2014
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Mathute87: Hey, team, I got a key a few hours ago, but when I run the installer as the administrator, accept the EULA, and press "Install", the progress bar won't move. It's been like that for 5 minutes. I have Windows 7 and I downloaded both from the GOG download manager and directly from the site. I tried installing FTL: Advanced Edition and it worked without issues.
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Liosan: Hi Mathute87, that's an interesting bug. Did some log files appear, as indicated in the first post? If yes, could you send them to us? Thanks!

Liosan
Hey, Liosan. No log files appear. As soon as I start the installation the progress bar doesn't move at all, and the installer just stays there until I close it manually. Haven't been able to install the game as of yet.
Posted August 04, 2014
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Mathute87: No log files appear. As soon as I start the installation the progress bar doesn't move at all, and the installer just stays there until I close it manually. Haven't been able to install the game as of yet.
Hm, too bad. We'll try to look into the issue; thanks for the info.

Liosan
Posted August 04, 2014
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Mathute87: Hey, Liosan. No log files appear. As soon as I start the installation the progress bar doesn't move at all, and the installer just stays there until I close it manually. Haven't been able to install the game as of yet.
Does this happen with any other game from GOG?

EDIT: Nevermind, just found your post about FTL. Please contact Support with this problem, it will be easier to solve it that way :-)
Post edited August 04, 2014 by Gowor
Posted August 07, 2014
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Hulahuga: Aight so one issue here that anyone who has multiple drives and an SSD as a main will recognize. For one I never got to choose where to install the Galaxy client.
I'm also in the same camp - I only have around 1GB free on my C: drive at any time, due to using a space-limited SSD. I know that the ability to use secondary drives is planned for later. Any sense on when "Later" might be?

Thanks, and looking forward to helping test this!
Posted August 07, 2014
When I first stated the launcher, the "Email" field was highlighted, but when I started typing nothing appeared in it. I had to click on the field before it would let me enter my email.

Running Windows 8.1, also have the GOG.com downloader installed.
Posted August 07, 2014
I've noticed that the launcher did not offer me to log in, after I started it automatically at the end of the game installation. Only after I closed the game (authentication failed blah blah) and the launcher, and started it again via desktop shortcut, I got the option to log in with my gog.com credentials.

Also, game seems a bit complicated for a board game, but that's for another topic.
Posted August 07, 2014
It would be nice to see the download speed and not just the completion percentage and size.

Quitting the launcher while the game is downloading seems to drop all of the downloaded files - temporary measure?
Post edited August 07, 2014 by zels
Posted August 07, 2014
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zels: It would be nice to see the download speed and not just the completion percentage and size.
More feature are coming to the Galaxy Client.
Posted August 07, 2014
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zels: It would be nice to see the download speed and not just the completion percentage and size.
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Fallen_Zen: More feature are coming to the Galaxy Client.
Thanks, I have no doubts about that - I'm not going to judge either the client or the game based on the current state.

Just feel like I owe you guys actual feedback now that I'm in the beta without buying into the W3 preorder.
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This is my favourite topic
Community
Witcher Adventure Game, The (online beta)GAME LAUNCHER FEEDBACK - post here(157 posts)(157 posts)
(157 posts)