It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

acemarch: Hello?
You've mentioned that you contacted support. Was is just once, or have you sent along any follow-up emails?
acemarch: I guess I need to send a 3rd? Should I type "help" in large letters repeatedly to get noticed?
I'll go and ask the support guys.