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Please contact our Support department with a detailed description and a DxDIag.
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idyrrlaon: I contacted the support team with my issue and my system specs, and I haven't heard anything.

I'm really irritated that I STILL can't play this game out of the "box"...
Depending on the severity of the problem you are experiencing, it may take us some time to get back to you with an answer that will be helpful to you. Rest assured that you will get an answer from our Support team as soon as we can get to the bottom of this issue.
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idyrrlaon: A month has now passed since I reported this issue, and not a peep from GOG, except for the above response that "we're working on it".

A status update would be appreciated, something at least to say "hey, we haven't forgotten about your issue"...
What e-mail address have you used in the ticket and which form did you use? I can't find any messages from you in our system.