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General discussionUpgrade Path for Bard Tale IV?(3 posts)(3 posts)
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Posted September 18, 2018
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lumengloriosum: If I purchase the standard version and decide I want to upgrade to Ultimate at a later date, is it possible?
There is no possibility to upgrade from one version to another. That being said, if you decide you want to upgrade you might consider writing to Support about it, perhaps they could help you out :)
Posted September 19, 2018

watvin
watvin (GOG.com)

Sep 19, 15:41 CEST

Hey!
I'm sorry but we don't have a possibility to upgrade games.
I'm sorry for the inconvenience.
Best regards
watvin
GOG.com Support
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yogsloth: Uh huh. Great.
To clarify, it's not possible to upgrade this particular game (but if you were to write to Support, they could probably convert your purchase to Wallet Funds so you could get a different version) but many other titles have available upgrades on GOG.com - typing 'upgrade' in the search box of our store will show you just how many :)
Post edited September 19, 2018 by chandra
Posted September 21, 2018
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mk47at: I don't think so. Any reasonable helpful and intelligent person working at support should offer that solution if he/she/it is asked about an inofficial upgrade. Responses like the one that yogsloth got cost a company a lot of money.
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HunchBluntley: You'll notice that yogsloth didn't actually post his query, only watvin's (the Support person's) reply. There was very likely another miscommunication between yog and watvin. Also, it's hardly unheard of that GOG Support staff are occasionally unaware of one policy or another; watvin might genuinely not have known that chandra's workaround was a thing that they can do. :)

(P.S.P.S.A. - Usernames without an initial capital letter make baby Jesus cry.)
Watvin is a new member of our team and probably just didn't phrase the reply right. Really sorry about any confusion caused by this. Even though I agree that Support should always provide the best solutions and give as detailed info as possible (and believe me, we try!), in the end we are only human and sometimes make mistakes.
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This is my favourite topic
Community
General discussionUpgrade Path for Bard Tale IV?(3 posts)(3 posts)
(3 posts)