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originalky: hi
i send last week 2 emails to support and nothing :(

I am working in game shop where we sold customers new sealed physical box of Witcher 3 GOTY, but he is claiming that code is not working. But its retyped to gog galaxy OK.

Thanks for answers
We did reply to both of your tickets (within 10 minutes, even!). Please check your spam and junk folders, just in case.

You should use official channels to investigate such distribution-related cases, though.