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General discussiongog support nonexistant: back again(1 posts)(1 posts)
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This is my favourite topic
Posted May 20, 2016
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OriginalTorchic: So I posted an issue I had a while back about gog not replying to my emails/support ticket regarding getting a refund for NWN2. A wonderful community mod saw my post and let the team know, who finally emailed me back and said they'd set me up with a refund. It has been 15 days since then and I have emailed them back requesting an update on my refund. No reply. Again, I'm hitting up the forums to get their attention.
Hello from the other side.
I've emailed you a dozen times.
- disgruntled but optimistic
So, we meet again.
At this point, I'm wondering if there's an issue with emails getting through on either end – I don't think we have that much of a support backlog. At any rate, since it worked out last time, we will dance the dance of inboxes one more time (and also try to figure out why we can't seem to get in touch so that you don't have to start a forum thread every time you need help).

Sorry about this whole thing!
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omega64: Try contacting a blue via PM, for example Judas or Konrad.
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phaolo: I think that we should stop suggesting blues every time.. even if they're helpful, can a few people really replace the official support?
By all means, talk to us if you need help! We can't do everything support can, but we can do our best to help or point you in the right direction.
Post edited May 20, 2016 by Konrad
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This is my favourite topic
Community
General discussiongog support nonexistant: back again(1 posts)(1 posts)
(1 posts)