Posted on: December 9, 2014
fade0ff
Games: 1221 Reviews: 83
How to make customers unhappy
It might be unfair to give a bad rating to complain about the treatment of customers, but so be it. I hate how small indie games follow the bad example of Bioware/EA and the likes. Sell me one game, don't break it into chunk and don't try to sell me the same game again and again as Gold, GotY, Platinum or whatever edition. The PIT serves as cautionary tale of how not to do it. This DLC here and that DLC there but you need to upgrade to Gold and need the other DLC to use it. To make things worse, when GOG realized they made a mistake when adding Juggernaut to some/all accounts of customers who already bought PIT once or twice ("Gold"), their reaction was the worst possible: they just deleted it again. This is completely legal obviously, but taking away games from a user's account is just the single unforgivable thing that should never ever happen. It's really saddening to see an attitude unfold here that we tried to avoid by supporting GOG in the first place.
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