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hi,

I've been playing the game normally for the last couple of days, and played it this morning, but right now I tried and got an "Authentication Failed" message that tells me to log in via the game launcher or Steam. I'm on a Mac using the GOG Launcher which actually doesn't request my username/password, but was working fine until now. Has anything changed? do I need to login somehow now?

Thanks!
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hylopsar: hi,

I've been playing the game normally for the last couple of days, and played it this morning, but right now I tried and got an "Authentication Failed" message that tells me to log in via the game launcher or Steam. I'm on a Mac using the GOG Launcher which actually doesn't request my username/password, but was working fine until now. Has anything changed? do I need to login somehow now?

Thanks!
Please send your logs to us. Instruction can be found here: http://www.gog.com/forum/witcher_adventure_game_the_online_beta/game_launcher_feedback_post_here/post1.
For now try removing these files (if exist) and restart the Launcher:
1. /tmp/galaxyservice.txt
2. /Users/Shared/Galaxy/Tokens.json
3. In worst cases feel free to remove whole "/Users/Shared/Galaxy" folder.
avatar
hylopsar: hi,

I've been playing the game normally for the last couple of days, and played it this morning, but right now I tried and got an "Authentication Failed" message that tells me to log in via the game launcher or Steam. I'm on a Mac using the GOG Launcher which actually doesn't request my username/password, but was working fine until now. Has anything changed? do I need to login somehow now?

Thanks!
avatar
Fallen_Zen: Please send your logs to us. Instruction can be found here: http://www.gog.com/forum/witcher_adventure_game_the_online_beta/game_launcher_feedback_post_here/post1.
For now try removing these files (if exist) and restart the Launcher:
1. /tmp/galaxyservice.txt
2. /Users/Shared/Galaxy/Tokens.json
3. In worst cases feel free to remove whole "/Users/Shared/Galaxy" folder.
that worked, thanks for the quick solution!
Post edited July 08, 2014 by hylopsar
I'm experiencing the same issue as the OP, minus being able to connect previously. I was emailed my Beta key today from GoG. I downloaded and installed the client from the GoG site. I did not use the GoG client. I installed directly from the .dmg file. I was able to log into the Galaxy client with no issues and view the tutorial. When I click the Play Online button, I receive the error message in red: Authentication Failed. In white below the message is The Witcher Adventure Game is currently available only to players participating in the multiplayer beta. Please make sure that you are logged in (via the game launcher or Steam) to an account invited to the beta and try again.

Ver: TR030 2014-07-10

I've tried to follow the instructions previously given, including deleting the whole /Users/Shared/Galaxy folder, but that did not resolve the issue.

I can't attach my logs to this post. It's only letting me choose an image file.
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psuomega: I'm experiencing the same issue as the OP, minus being able to connect previously. I was emailed my Beta key today from GoG. I downloaded and installed the client from the GoG site. I did not use the GoG client. I installed directly from the .dmg file. I was able to log into the Galaxy client with no issues and view the tutorial. When I click the Play Online button, I receive the error message in red: Authentication Failed. In white below the message is The Witcher Adventure Game is currently available only to players participating in the multiplayer beta. Please make sure that you are logged in (via the game launcher or Steam) to an account invited to the beta and try again.

Ver: TR030 2014-07-10

I've tried to follow the instructions previously given, including deleting the whole /Users/Shared/Galaxy folder, but that did not resolve the issue.

I can't attach my logs to this post. It's only letting me choose an image file.
Try removing a file /tmp/galaxyservice.txt if exists and restart your machine, see if that helps.
avatar
psuomega: I'm experiencing the same issue as the OP, minus being able to connect previously. I was emailed my Beta key today from GoG. I downloaded and installed the client from the GoG site. I did not use the GoG client. I installed directly from the .dmg file. I was able to log into the Galaxy client with no issues and view the tutorial. When I click the Play Online button, I receive the error message in red: Authentication Failed. In white below the message is The Witcher Adventure Game is currently available only to players participating in the multiplayer beta. Please make sure that you are logged in (via the game launcher or Steam) to an account invited to the beta and try again.

Ver: TR030 2014-07-10

I've tried to follow the instructions previously given, including deleting the whole /Users/Shared/Galaxy folder, but that did not resolve the issue.

I can't attach my logs to this post. It's only letting me choose an image file.
avatar
Fallen_Zen: Try removing a file /tmp/galaxyservice.txt if exists and restart your machine, see if that helps.
Fallen_Zen,

I've done nothing since posting earlier today, and now I'm able to authenticate. There might be some replication delay between GoG's site and the authentication servers. I was trying to log into the game immediately after redemption and download and failing, and now all is peachy keen about 12 hours later. I hadn't had any time between then and now to try, so I can't tell you exactly how long it's been. I know it was longer than 1 hour but less than 13.

Hope this helps. -PSU
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psuomega: I'm experiencing the same issue as the OP, minus being able to connect previously. I was emailed my Beta key today from GoG. I downloaded and installed the client from the GoG site. I did not use the GoG client. I installed directly from the .dmg file. I was able to log into the Galaxy client with no issues and view the tutorial. When I click the Play Online button, I receive the error message in red: Authentication Failed. In white below the message is The Witcher Adventure Game is currently available only to players participating in the multiplayer beta. Please make sure that you are logged in (via the game launcher or Steam) to an account invited to the beta and try again.

Ver: TR030 2014-07-10

I've tried to follow the instructions previously given, including deleting the whole /Users/Shared/Galaxy folder, but that did not resolve the issue.

I can't attach my logs to this post. It's only letting me choose an image file.
My friend experiences the same problem, what should we do under Win7?
I also have this problem... every single time!

Play Online -> Authentication failed.
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ast486: I also have this problem... every single time!

Play Online -> Authentication failed.
Which OS, could you send your logs to us? Here's the instruction.
Post edited July 23, 2014 by Fallen_Zen
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ast486: I also have this problem... every single time!

Play Online -> Authentication failed.
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Fallen_Zen: Which OS, could you send your logs to us? Here's the instruction.
Win764bit.

Um that link goes to patch notes. :-o
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ast486: Um that link goes to patch notes. :-o
My bad, sorry about that, fixed it :)
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ast486: Um that link goes to patch notes. :-o
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Fallen_Zen: My bad, sorry about that, fixed it :)
Thanks :-)

Sent the logs.
Post edited July 26, 2014 by ast486
Sent the logs last message, then today checked email and just got them as return to sender. o.O

Apparently gog_launcher_feedback@gog.com doesn't exist. Wtf?
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ast486: Sent the logs last message, then today checked email and just got them as return to sender. o.O

Apparently gog_launcher_feedback@gog.com doesn't exist. Wtf?
That was a temporary problem - sorry for the trouble :( Could you resend the log please...?

Out of curiosity - do you get the message "Galaxy Updater encountered an error and could not continue: Updater failed moving files" when starting the launcher? That would be the root cause of your problem. Your logs would be very helpful :)

Liosan
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hylopsar: hi,

I've been playing the game normally for the last couple of days, and played it this morning, but right now I tried and got an "Authentication Failed" message that tells me to log in via the game launcher or Steam. I'm on a Mac using the GOG Launcher which actually doesn't request my username/password, but was working fine until now. Has anything changed? do I need to login somehow now?

Thanks!
avatar
Fallen_Zen: Please send your logs to us. Instruction can be found here: http://www.gog.com/forum/witcher_adventure_game_the_online_beta/game_launcher_feedback_post_here/post1.
For now try removing these files (if exist) and restart the Launcher:
1. /tmp/galaxyservice.txt
2. /Users/Shared/Galaxy/Tokens.json
3. In worst cases feel free to remove whole "/Users/Shared/Galaxy" folder.
where are those files/folders?? i cant find those directories anywhere