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Meow

I dont know, am I so stupid, but I can't find any topic with this problem here.
When I try to start the game Syberia 3, I come only to select type of the game:
1. Voyage - by the story
2. Adventure

I tried both, but in both cases then I get only black screen with litle walking bird (Maybe do-do?) on the bottom right corner of the screen. I wait few minutes, but nothing. Then I use Task Manager and kill the game.

Hm, what I am doing wrong? Anybody knows?
Welcome to GOG.

While there might be someone in the community able to help you, it's probably best to contact GOG's support about this issue. This might also lead to patches for future players.

You should also tell the person you expect help from something about the situation the error occurs in. Like for example what graphics card you are using or the OS you try to run it on. You might also want to double-check if your computer matches the system requirements for Syberia 3. (Go to the game's store page. There look under Game details and Minimum system requirements for your OS.)
If the support can't fix the problem, at least you can get them to refund the game. I know it's a poor consolation, but at least you will be able to pick a game that will (hopefully) work for you.

Best of luck!
Oh, sorry, I am forgot to tell dou some important information:
My hardweray:
Graphic: GeForce GFX960 with 4GB video RAM
CPU: Intel Core i5 6400 - 2,7 GHz
RAM: 16 GB
I have similar problem in Win 7 x64 SP1, but more detailed:

- Main menu is loaded without most of background textures / shaders and without Kate's model
- There is no background music in the main menu, only background sound ( snow storm )
- I can change settings, but I can't save them ( saving animation never ends, confirmation window doesn't close, settings are not saved )
- Instead of DLC menu there is a recap menu, but selecting it freezes the game
- New game never loads ( screen with running bird )

In according with "/Syberia3_Data/output_log.txt" the game engine can't find "/Syberia3_Data/Plugins/undsp.dll". However, this file is present in the game data.

I tried to copy undsp.dll to the folder with Syberia3.exe, but it doesn't help.

I did not find any solution to run Syberia 3 in Windows, but it works fine in Linux using Wine. There is no indication of undsp.dll in output_log.txt either.

I haven't reinstalled Syberia 3 in Wine, just started the game from my Windows folder. So, the initial installation is not damaged.

For people who are going to play using Wine: I recommend to apply DXVK for good performance.
avatar
AlexTerranova: I have similar problem in Win 7 x64 SP1, but more detailed:

- Main menu is loaded without most of background textures / shaders and without Kate's model
- There is no background music in the main menu, only background sound ( snow storm )
- I can change settings, but I can't save them ( saving animation never ends, confirmation window doesn't close, settings are not saved )
- Instead of DLC menu there is a recap menu, but selecting it freezes the game
- New game never loads ( screen with running bird )

In according with "/Syberia3_Data/output_log.txt" the game engine can't find "/Syberia3_Data/Plugins/undsp.dll". However, this file is present in the game data.

I tried to copy undsp.dll to the folder with Syberia3.exe, but it doesn't help.

I did not find any solution to run Syberia 3 in Windows, but it works fine in Linux using Wine. There is no indication of undsp.dll in output_log.txt either.

I haven't reinstalled Syberia 3 in Wine, just started the game from my Windows folder. So, the initial installation is not damaged.

For people who are going to play using Wine: I recommend to apply DXVK for good performance.
Hello,
J'avais le même problème que vous, et en testant j'ai trouvé la solution au problème :

il faut installer Microsoft Visual c++ redistribuable 2015-2019 x86 :

https://support.microsoft.com/fr-fr/help/2977003/the-latest-supported-visual-c-downloads

Le pack Microsoft Visual c++ redistribuable 2012 fournit avec Syberia 3 gog ne suffit pas.

Voilà si ça peut servir à ceux/celles qui ont un problème similaire.
Bon jeu !

Hello,
I had the same problem as you, and while testing I found the solution to the problem:

install Microsoft Visual c ++ redistributable 2015-2019 x86:

https://support.microsoft.com/fr-fr/help/2977003/the-latest-supported-visual-c-downloads

The Microsoft Visual c ++ redistributable 2012 pack provided with Syberia 3 gog is not enough.

This is if it can be useful for those who have a similar problem.

Good game !
avatar
Volkec: Meow

I dont know, am I so stupid, but I can't find any topic with this problem here.
When I try to start the game Syberia 3, I come only to select type of the game:
1. Voyage - by the story
2. Adventure

I tried both, but in both cases then I get only black screen with litle walking bird (Maybe do-do?) on the bottom right corner of the screen. I wait few minutes, but nothing. Then I use Task Manager and kill the game.

Hm, what I am doing wrong? Anybody knows?
Same problem

install Microsoft Visual c ++ redistributable 2015-2019 x86:

https://support.microsoft.com/fr-fr/help/2977003/the-latest-supported-visual-c-downloads
Post edited December 28, 2019 by damien_
avatar
damien_: install Microsoft Visual c ++ redistributable 2015-2019 x86:

https://support.microsoft.com/fr-fr/help/2977003/the-latest-supported-visual-c-downloads

The Microsoft Visual c ++ redistributable 2012 pack provided with Syberia 3 gog is not enough.
Hi! I was not able to install VC++ 2015, because it conflicts with VC++ 2017, that is necessary for my GPU driver. However, the package you suggested seems to include both 2015 and 2017 versions. This may indeed solve the problem on Windows.

P.S. Happy New Year and New Decade! ;)
I know nothing of the technology but I got further than the walking bird by hitting enter. The story unfolds with Kate being rescued by a caravan of people and she wakes up in hospital next to an amputee. He speaks to her, but the game will not allow her to talk back. There my game ends. So disappointing. I was able to play both previous Syberia games without problems.