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Re-installed hoping this would have had some updates by now such as proper controller support etc.

Launched and presented with the FMV of the fly by on the apartment in red and green and all the colours broken.

This was never an issue for me in the past ( i have updated to Windows 11 but come on )


Anyone Else having this issue ?

This port just seems to be such a let down it's unreal.
Yes, I'm having this issue as well. This port has worked nice for me for so long but for some reasons the FMV cutscenes are red and green and seem to be at 2x speed?

I tried restarting my computer and changing settings but no good.
Yep. It doesn't happen on my desktop install but on my laptop install it's happening and nothing I do fixes it.
SOLVED! The culprit was a Windows Update. Last week, August 2025 Cumulative Windows Update Preview for Windows 11 Version 24H2 for x64-based Systems (KB5064081) was released. I uninstalled it and my cutscenes went back to normal. If you have this update installed, uninstall it and your cutscenes should be normal again.
I'm hoping there's another workaround since my pc won't let me uninstall that windows update lol

Edit: I figured out how to uninstall the windows update and that didn't fix anything. I'm wondering if it might be a gpu thing
Edit #2: Never mind, I initially uninstalled the wrong one. Ended up uninstalling the update which integrated 5064081 and then 506481 itself and that fixed it
Post edited September 14, 2025 by lightningsass
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AnEternalEnigma: SOLVED! The culprit was a Windows Update. Last week, August 2025 Cumulative Windows Update Preview for Windows 11 Version 24H2 for x64-based Systems (KB5064081) was released. I uninstalled it and my cutscenes went back to normal. If you have this update installed, uninstall it and your cutscenes should be normal again.
how i uninstall?
This is definitely not a solution! The cutscenes are still broken for me in terms of colors, and the issue clearly persists. Microsoft should really be contacted so they can fix this with a hotfix as soon as possible. There’s no way I’m going to uninstall a Windows 11 update just because of this.
Dang, my PC won't let me do it, I guess I'm SOL until someone who can fix it finds out about it, sucks that we got a good version of SH4 that we can actually buy and Microsoft manages to screw it up
Just confirming this is still an issue. Is this something the GOG team can fix?
Hi everyone, I’ve contacted GOG Support about the cutscene color issue, and they replied with the following troubleshooting steps (text only, links removed):

[0] Please make sure that your Windows installation is most up to date.

[1] Please open the GOG GALAXY App, select the game and use the repair button which will be located next to the PLAY button (on the right) > Manage installation > Repair.

[2] Please install the June 2010 DirectX runtime package.

[3] If you are using Nahimic, please disable this audio software or uninstall it completely as it has proven to be problematic with many games.

[4] Please go to the game installation folder. If the game was installed via GOG GALAXY, select the game in GOG GALAXY, click the icon to the right of the PLAY button -> Manage Installation -> Show Folder. If the game was installed via offline installer, navigate to the default path C:\GOG Games\game-title. Once there, find the game’s executable, right-click it, choose Properties, go to the Compatibility tab, and enable “Disable full screen optimization” and “Run as administrator”; click OK and try running the game again using the executable file.

[5] Please close all software that has an overlay (this can include: Radeon Software, Rivatuner Statistics Server, MSI Afterburner, Discord, FRAPS, OBS, programs from Adobe Suite, or diagnostic tools).

[6] Should the issues persist, please reinstall the game and add it to your anti-virus/firewall software’s exception/trusted list; install the game to a short path, for example: C:\GOG or C:\Games.

Hope this is useful for anyone troubleshooting.
Just encountered this issue myself, anyone have a definitive fix yet?
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jankomack: Hi everyone, I’ve contacted GOG Support about the cutscene color issue, and they replied with the following troubleshooting steps (text only, links removed):

[0] Please make sure that your Windows installation is most up to date.

[1] Please open the GOG GALAXY App, select the game and use the repair button which will be located next to the PLAY button (on the right) > Manage installation > Repair.

[2] Please install the June 2010 DirectX runtime package.

[3] If you are using Nahimic, please disable this audio software or uninstall it completely as it has proven to be problematic with many games.

[4] Please go to the game installation folder. If the game was installed via GOG GALAXY, select the game in GOG GALAXY, click the icon to the right of the PLAY button -> Manage Installation -> Show Folder. If the game was installed via offline installer, navigate to the default path C:\GOG Games\game-title. Once there, find the game’s executable, right-click it, choose Properties, go to the Compatibility tab, and enable “Disable full screen optimization” and “Run as administrator”; click OK and try running the game again using the executable file.

[5] Please close all software that has an overlay (this can include: Radeon Software, Rivatuner Statistics Server, MSI Afterburner, Discord, FRAPS, OBS, programs from Adobe Suite, or diagnostic tools).

[6] Should the issues persist, please reinstall the game and add it to your anti-virus/firewall software’s exception/trusted list; install the game to a short path, for example: C:\GOG or C:\Games.

Hope this is useful for anyone troubleshooting.
All of this is snake oil. Just did it all. None of it works. It's worth noting that this also happens with the original 2004 PC release so this is not just an issue with GOG. Silent Hill 3 PC is also doing this now. Something in the September 2025 Windows Update appears to be the culprit.
This is definitely a Windows 11 issue. I installed it on another computer that still has Windows 10 and it worked perfectly fine but on my Windows 11 computer the FMV cutscenes colors are all wrong with it mostly looking green and red.
Good news (NOT really, after testing)

The issue is partially resolved on September 29, 2025 - KB5065789 (OS Builds 26200.6725 and 26100.6725) Preview for Windows 11 Version 24H2 for x64-based Systems.
[Media (known issue)] Fixed: This update addresses an issue that affects playback of protected content in certain Blu-ray, DVD, and digital TV apps that use Enhanced Video Renderer with HDCP enforcement. This can occur after installing KB5064081.
UPDATE:

I have just tested KB5065789, and it's not fixed. Silent Hill 4: The Room FMV cutscenes are still broken (the FMV cutscenes' colors are corrupted, mostly looking green and red) on Windows 11 systems with KB5064081 or later updates installed.

The issue is not fully solved.
Problems playing protected content in some BluRay/DVD/Digital TV apps
Symptoms

Some Digital TV and Blu-ray/DVD apps might not play protected content as expected after installing the August 29, 2025, Windows non-security preview update (KB5064081), or later updates.

Apps that use Enhanced Video Renderer with HDCP enforcement or Digital Rights Management (DRM) for digital audio might show copyright protection errors, frequent playback interruptions, unexpected stops, or black screens.

Streaming services are not affected.

​​​​​​​Workaround

This issue is partially resolved. Problems affecting certain applications that use Enhanced Video Renderer with HDCP enforcement have been addressed in the September 2025 Windows preview update (KB5065789) and later updates.

We recommend installing the latest update for your device. It includes important improvements and fixes, including a resolution for this issue.

However, some apps that use DRM for digital audio might still experience problems.

​​​​​​​We’re investigating a long-term solution for affected apps and will share more information when it's available.
Post edited October 04, 2025 by RodroG
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RodroG: Good news (NOT really, after testing)

The issue is partially resolved on September 29, 2025 - KB5065789 (OS Builds 26200.6725 and 26100.6725) Preview for Windows 11 Version 24H2 for x64-based Systems.

[Media (known issue)] Fixed: This update addresses an issue that affects playback of protected content in certain Blu-ray, DVD, and digital TV apps that use Enhanced Video Renderer with HDCP enforcement. This can occur after installing KB5064081.
avatar
RodroG: UPDATE:

I have just tested KB5065789, and it's not fixed. Silent Hill 4: The Room FMV cutscenes are still broken (the FMV cutscenes' colors are corrupted, mostly looking green and red) on Windows 11 systems with KB5064081 or later updates installed.

The issue is not fully solved.

Problems playing protected content in some BluRay/DVD/Digital TV apps
Symptoms

Some Digital TV and Blu-ray/DVD apps might not play protected content as expected after installing the August 29, 2025, Windows non-security preview update (KB5064081), or later updates.

Apps that use Enhanced Video Renderer with HDCP enforcement or Digital Rights Management (DRM) for digital audio might show copyright protection errors, frequent playback interruptions, unexpected stops, or black screens.

Streaming services are not affected.

​​​​​​​Workaround

This issue is partially resolved. Problems affecting certain applications that use Enhanced Video Renderer with HDCP enforcement have been addressed in the September 2025 Windows preview update (KB5065789) and later updates.

We recommend installing the latest update for your device. It includes important improvements and fixes, including a resolution for this issue.

However, some apps that use DRM for digital audio might still experience problems.

​​​​​​​We’re investigating a long-term solution for affected apps and will share more information when it's available.
avatar
RodroG:
Is that actually the same issue though? It all seems related to applications that rely on DRM.