Hi there,

I've been a fellow gog user for about 4 years now. Since somewhen last week I get some "username does not exist" error whenever I try to sign-in with my account (not this account obviously) - just like I've never had a an account with that e-mail.

When I checked the contact forms, I've seen that this seems to be a "normal" issue, so I filled in the form in good spirits, waiting for an answer from the Support.

This was now a week or so ago. I didn't get any answer, not even an automatic reply or something. I filled in the form three more times over the last couple of days - no reaction.

What am I to do here? I still want to believe in it being a stupid error, but a contact form that concerns basically "lost accounts" not working is not even better than a support team not answering for a week.

So.. help? Like I've already written in my tickets: *ANY* kind of official response would be *kinda* appreciated by now. And that's putting my frustration *kinda* mildly right now.

Kind regards,
Daevar

edit: Title is supposed to read "contact form" of course, welp, it begins to show...

You could try replying or PMing a blue if you see them around.

I know GOG have been having issues and their support is very very busy at the moment but you should have at least got an automated reply. It's not gone in spam or anything has it?

I guess you have sent the tickets from this new account of yours?
If so, check the email associated with this account as well as the email associated with the previous account, they might have answered via email on either account.

When a ticket is correctly filed, you should have an automatic reply to your e-mail with that ticket's number. If you don't have one that means that your ticket didn't go through. Do check your spam folders in case the mails are delivered there instead.

I recieved the automated response - but nothing else. And while I know that the GOG staff is probably currently going under in the swamp of problems they created with the 'newer and fresher GOG' stuff, it is quite hard not to feel frustrated at the lack of reaction as the days and weeks go by.

Don't you dare withdraw your thanks later !

On a (slightly) more serious note, as others implied, you 'chose' a bad moment to have problems. GoG support is usually commended for its efficacy, I (we) have no doubt they will sort it out.

And if the second attempt of using the contact form also doesn't help, contact one of the blues. I.e. one of the staff members who write in blue. Just find one of their posts (easiest in the sticky threads or the release threads) and click on the PM button.