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General discussion"We were not able to make the game work reliably on our test computers"(94 posts)(94 posts)
(94 posts)
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This is my favourite topic
Posted August 13, 2019
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Randalator: What game did you buy and what system did you try to run it on?
I don't understand why you want to know what game I bought, but if you find that useful the game is Gangster: Organized Crime. I'm on a Win10 machine.
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karnak1: Regular steam user makes a new account.
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clarry: What a shame! They should never come here.

If he's not a Troll, then he's putting very few effort in demonstrating it.
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clarry: C'mon, give them the benefit of the doubt. At least they quoted a legit reply from support, and their profile page confirms they have two games. This isn't be good enough trolling effort to be one of us forum regulars, and I can't see why a non-regular would waste their time contacting support (or finding someone else's support exchange to copy-pasta) just for a troll post that isn't even flammable.

I don't think this is a troll.
It's called frustration. A very common situation, unfortunately.
Post edited August 13, 2019 by Carabbo
Posted August 13, 2019
I'm a huge DRM-free nut and have stopped buying games on Steam because of it. In fact, so much so that I've reverted back to a lot of console gaming because many cross-platform big titles are not on GOG and I would rather have an inferior version where I OWN the game than the PC version where it is essentially a rental.

Let me clarify that -- if a PC game is not on GOG or with an offline installer I won't buy it - PERIOD.

HAVING SAID THAT... my experience with GOG support is basically...

There are no refunds.

They may try to provide support to get the game running and supposedly if they cannot than you have the rare exception of a refund but according to the TC they actually admitted that they couldn't get the game to work reliably THEMSELVES and still would only offer Wallet Funds... and saying that they were doing him a favor to even give him that.

DRM-free with a refund policy that Steam now has not out of the goodness of their heart but after many fines and lawsuits would be very easy to abuse - I get it. Fortunately, it also makes it very easy to try the games out first. I always try before I buy here and I *always* and *only* buy here.

...but yeah, no refunds here.
Posted August 13, 2019
low rated
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Carabbo: I don't understand why you want to know what game I bought, but if you find that useful the game is Gangster: Organized Crime. I'm on a Win10 machine.
Its game card doesn't mention Win10 as operating system it works on.
Gog has messed up quite a lot in the last few years, but in this case imo you can't fault them.
Posted August 13, 2019
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InfiniteClouds: I'm a huge DRM-free nut and have stopped buying games on Steam because of it. In fact, so much so that I've reverted back to a lot of console gaming because many cross-platform big titles are not on GOG and I would rather have an inferior version where I OWN the game than the PC version where it is essentially a rental.

Let me clarify that -- if a PC game is not on GOG or with an offline installer I won't buy it - PERIOD.

HAVING SAID THAT... my experience with GOG support is basically...

There are no refunds.

They may try to provide support to get the game running and supposedly if they cannot than you have the rare exception of a refund but according to the TC they actually admitted that they couldn't get the game to work reliably THEMSELVES and still would only offer Wallet Funds... and saying that they were doing him a favor to even give him that.

DRM-free with a refund policy that Steam now has not out of the goodness of their heart but after many fines and lawsuits would be very easy to abuse - I get it. Fortunately, it also makes it very easy to try the games out first. I always try before I buy here and I *always* and *only* buy here.

...but yeah, no refunds here.
Why are you all missing the point here? Did I titled this post "GIMME MY REFUND NOW" maybe?
Post edited August 13, 2019 by Carabbo
Posted August 13, 2019
high rated
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Carabbo: This experience made me worried about buying other games on this platform, though. What if I buy let's say 10 games and 5 of them don't work?
In general, GOG's system requirements are fairly accurate. If they say it'll run in W10 it probably will. But if it says, eg, "XP, Vista, W7, W8" then there's often a good reason for not being able to run under W10. Sometimes you get lucky, eg, Commandos Behind Enemy Lines isn't listed as being W10 compatible but can be made to run with a little extra user tweaking. GOG do patch many old games for compatibility but they can only fix stuff that's easy to tweak. They usually don't have access to the source code and can't fix deeper core problems inside games that may clash with how Windows 10 does things (which is also always changing).

Probably the one thing GOG could do is make it more visible, ie, "This will not run under W10" in red text instead of relying on the user seeing two digits that aren't there. Honestly though, I'd simply take the wallet fund 'refund' and definitely double check W10 compatibility before buying.

Edit: What game are you having issues with? Perhaps someone here has the same game but has also found some unofficial patch?
Post edited August 13, 2019 by AB2012
Posted August 13, 2019
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Carabbo: This experience made me worried about buying other games on this platform, though. What if I buy let's say 10 games and 5 of them don't work?
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AB2012: In general, GOG's system requirements are fairly accurate. If they say it'll run in W10 it probably will. But if it says, eg, "XP, Vista, W7, W8" then there's often a good reason for not being able to run under W10. Sometimes you get lucky, eg, Commandos Behind Enemy Lines isn't listed as being W10 compatible but can be made to run with a little extra user tweaking. GOG do patch many old games for compatibility but they can only fix stuff that's easy to tweak. They usually don't have access to the source code and can't fix deeper core problems inside games that may clash with how Windows 10 does things (which is also always changing).

Probably the one thing GOG could do is make it more visible, ie, "This will not run under W10" in red text instead of relying on the user seeing what's not there. Honestly though, I'd simply take the wallet fund 'refund' and definitely double check W10 compatibility before buying.
I still don' get it. I bought a bunch of Paradox games ((just an example) on Steam that apparently should run only with older systems of Windows (XP/Vista only), but they work on Win10 if you set the right compatibility in the game's property. I completely agree: they should state CLEARLY that some games will not work on newer devices.
Post edited August 13, 2019 by Carabbo
Posted August 13, 2019
high rated
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Randalator: What game did you buy and what system did you try to run it on?
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Carabbo: I don't understand why you want to know what game I bought, but if you find that useful the game is Gangster: Organized Crime. I'm on a Win10 machine.
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clarry: What a shame! They should never come here.

C'mon, give them the benefit of the doubt. At least they quoted a legit reply from support, and their profile page confirms they have two games. This isn't be good enough trolling effort to be one of us forum regulars, and I can't see why a non-regular would waste their time contacting support (or finding someone else's support exchange to copy-pasta) just for a troll post that isn't even flammable.

I don't think this is a troll.
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Carabbo: It's called frustration. A very common situation, unfortunately.
Thank you for specifying which game you're talking about.
The game's page clearly states:

"Works on:
Windows (XP, Vista, 7)"

You should pay more attention to the specs when you but the game. Many years ago, when one bought a PC game, we always needed to read the system specs with attention on the game box to see if the game needed 2 or 4mb of RAM to run. Many a young man would buy a 50$ game, only to later realize that the game would not run on their PC (and game stores would not accept returns).

You're lucky that GOG has no problems in offering refunds for DRM-free games (without guarantee that you'll not make
a backup copy of a game). I don't know if other stores are equally as generous in that respect.

GOG has no fault in this.
Posted August 13, 2019
I've bought a number of games on GOG that didn't work upon download; TBH, I kind of anticipate that, especially when I buy legacy titles. . . One example is Arx Fatalis (5 bucks I think). . . wouldn't run, not for me anyway; but, it probably did for someone else.

Most legacy titles can be emulated really well these days. . . especially DOS games (DOS-BOX); but, after you get past DOS, it gets pretty helter-skelter, because of accelerated innovation in hardware, and OS software (OS/2 Warp anybody?); and, I think emulation, especially with a lot of mid to late '90s titles, is really difficult (uhg. . . Windows Millenium). TBH, I don't know what kind shell-emulator GOG uses to get some fo these titles to work, especially if they used that stupid "Quicktime" to play FMV or whatever. I'm sure it can be very difficult sometimes. And, then you have myriad PC hardware-architecture, and all sorts of varying video-displays. I don't think there's ever been a game developed that ran on every single PC. And, if you had an Apple, it was always a crap-shoot, even with games made for Apple.

So anyway, Arx Fatalis. . . I had to google-investigate what was up with this title. . . why it wasn't running in Win 10. . . so on, so forth. . . came across a fan-emulation called Arx Libertatis, which was free lol (I guess Arx Fatalis was Abandonware). And it ran flawlessly. But, if I had never seen it on GOG, I would've never played it, never known about probably. Like I said, for some people, the GOG version probably worked fine. IMO, it was worth 5 bucks, because it's a fantastic game. I think that's the only title I've had serious issues with so far.

So, yeah, in all fairness, they issued you a credit; that was the right thing to do. If you can list the title, maybe the GOG community can help you getting it to run. I know it can be really frustrating wanting to play something, and it's initially a no-go.
Posted August 13, 2019
low rated
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Carabbo: I don't understand why you want to know what game I bought, but if you find that useful the game is Gangster: Organized Crime. I'm on a Win10 machine.

It's called frustration. A very common situation, unfortunately.
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karnak1: Thank you for specifying which game you're talking about.
The game's page clearly states:

"Works on:
Windows (XP, Vista, 7)"

You should pay more attention to the specs when you but the game. Many years ago, when one bought a PC game, we always needed to read the system specs with attention on the game box to see if the game needed 2 or 4mb of RAM to run. Many a young man would buy a 50$ game, only to later realize that the game would not run on their PC (and game stores would not accept returns).

You're lucky that GOG has no problems in offering refunds for DRM-free games (without guarantee that you'll not make
a backup copy of a game). I don't know if other stores are equally as generous in that respect.

GOG has no fault in this.
Do you really think you're that smart? Dude, just make a favor and get out of here.
Post edited August 13, 2019 by Carabbo
Posted August 13, 2019
Oh another thing I forgot to mention; and I can't reiterate it enough:

Processor AFFNITY. . . AFFINITY. . . AFFINITY. . . even with these games that are properly emulated. Processor affinity.
Posted August 13, 2019
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Carabbo: I still don' get it. I bought a bunch of Paradox games ((just an example) on Steam that apparently should run only with older systems of Windows (XP/Vista only), but they work on Win10 if you set the right compatibility in the game's property. I completely agree: they should state CLEARLY that some games will not work on newer devices.
Steam is often overly conservative and will put an old version in because they don't tweak it (or even test it and just go by what the developers write in). Depending on the game, you may be able to get it running. GOG tweak a lot more and often put higher version numbers in (7-8) based on actual accuracy of testing. But getting one "XP/Vista game" to work on W7-W10 on Steam is no miracle guarantee that you can get another completely different "up to W7" game to work on GOG. It all depends on the game.
Post edited August 13, 2019 by AB2012
Posted August 13, 2019
low rated
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lolinc: Oh another thing I forgot to mention; and I can't reiterate it enough:

Processor AFFNITY. . . AFFINITY. . . AFFINITY. . . even with these games that are properly emulated. Processor affinity.
Yeah that is a good suggestion. I should set the affinity to only one core. Gonna give a try.
Posted August 13, 2019
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Carabbo: Yeah that is a good suggestion. I should set the affinity to only one core. Gonna give a try.
You should always check the game specific forums for ideas.

Evidently a bunch of people have gotten this game running on W10:

https://www.gog.com/forum/gangsters_organized_crime/broken_on_windows_10_as_well/page1
https://www.gog.com/forum/gangsters_organized_crime/has_gog_fixed_this_game_yet_to_run_on_windows_10
https://www.gog.com/forum/gangsters_organized_crime/windows_10_solved/page1
Posted August 13, 2019
Oh wow. . . that's an EIDOS title. . . probably pretty good. . . might try it myself.

Hey bud, here's a link that might help, but I can't post it (not enough Rep. . .); this guy bought the game GOG as well, and he explains how to run it on Win 10:

Youtube: "How to Run Gangsters Organized Crime on Windows 10" Author: JustAllinOneResourse.
Posted August 13, 2019
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Carabbo: Yeah that is a good suggestion. I should set the affinity to only one core. Gonna give a try.
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clarry: You should always check the game specific forums for ideas.

Evidently a bunch of people have gotten this game running on W10:

https://www.gog.com/forum/gangsters_organized_crime/broken_on_windows_10_as_well/page1
https://www.gog.com/forum/gangsters_organized_crime/has_gog_fixed_this_game_yet_to_run_on_windows_10
https://www.gog.com/forum/gangsters_organized_crime/windows_10_solved/page1
My main advantage is that people understimate the smartness showed by my random avatar.
I've already checked the whole forum, of course. I know about that "fix" but I should download it from an unknown source and I'm not going to do that honestly (probably would not solve the problem anyway).
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lolinc: Oh wow. . . that's an EIDOS title. . . probably pretty good. . . might try it myself.

Hey bud, here's a link that might help, but I can't post it (not enough Rep. . .); this guy bought the game GOG as well, and he explains how to run it on Win 10:

Youtube: "How to Run Gangsters Organized Crime on Windows 10" Author: JustAllinOneResourse.
I will tell you that I'm not an easy buyer and I don't own that many games, so I choose them very carefully (reading reviews, that stuff you know). If you're able to make it work, I think it's a very good game.
Post edited August 13, 2019 by Carabbo
Pages:
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This is my favourite topic
Community
General discussion"We were not able to make the game work reliably on our test computers"(94 posts)(94 posts)
(94 posts)