Kibou: I've always been quite fond of GoG, and I've never liked Steam much. No Man's Sky was one of the first full-price modern games I purchased on GoG, and my first GoG pre-order. However, it turned out to be quite a disappointing experience, and I'm currently thinking about getting a refund and moving over to Steam.
Let me sum up the last week:
Friday 12th: PC release of No Man's Sky. Crash at startup on all AMD Phenom CPUs, which also affects me.
Monday 15th: An experimental patch on Steam fixes the Phenom issue. No patch on GoG, no info from GoG staff.
Thursday 18th: The official version of the patch is released on Steam and GoG. Even though it's supposedly the same version, the GoG patch doesn't fix the Phenom issue. Again, no word from GoG staff.
So today I'm still no able to play the game I've paid 60€ for, while users on Steam are able to play since Monday.
Would anyone from GoG staff like to say anything about that? Is this how your support is supposed to work, and what I can expect for any future purchases on GoG?
A few updates from our side, if I may :)
- We launched the game at the same time as Steam.
- The experimental patches - the patches were internal test patches not fit for public release and, thus, were only offered via a password-protected branch. Hello Games uploaded each and every single one of these patches on our side but did not release them because, according to the developers, they were not fit for release even on an experimental branch. Please keep in mind that anything that gets uploaded by the developers in our pipeline needs to be greenlit by the developers themselves before being released in any shape or form.
- Regarding the official patches, on Thursday, Hello Games released the first public patch (1284085) and it was available in parallel with Steam. Today, (19 August 2016) there was a new patch delivered (version 1287169) in parallel with Steam. This patch has fixed the issues that plagued anyone with an AMD Phenom processor along with other miscellaneous fixes. So all the official updates were and will be released in parallel with Steam.
Please do keep in mind, that we are continuously working with Hello Games to ensure that everyone gets the best experience with NMS :)