Posted June 20, 2015
Hi
Since Sunday last week, I've tried using the contact form to contact someone at gog on a price issue with an order. I tried 3 times during the week and all I get is the automated " Received here is your case id#####" - but nothing else for 3 different times thought out the week.
Is this normal? - I've never needed to deal w/ gog customer service before and other places do respond within a day or so. - so a week doesn't seem right.
Since its a billing issue - I'd rather resolve with gog then to deal with a charge back with a credit card company - I don't want too much time to pass - where I end up ending the price either.
Hoping for suggestions or if a gog member sees maybe explain the process better.
Thanks
Since Sunday last week, I've tried using the contact form to contact someone at gog on a price issue with an order. I tried 3 times during the week and all I get is the automated " Received here is your case id#####" - but nothing else for 3 different times thought out the week.
Is this normal? - I've never needed to deal w/ gog customer service before and other places do respond within a day or so. - so a week doesn't seem right.
Since its a billing issue - I'd rather resolve with gog then to deal with a charge back with a credit card company - I don't want too much time to pass - where I end up ending the price either.
Hoping for suggestions or if a gog member sees maybe explain the process better.
Thanks