Dear gog staff,

Please give the bright mind that came up with the brilliant idea to put Crapchas on the support page a good, hard kick in the balls for me. Please remove all traces of Crapcha from your support page, since it actively prevents me from sending in support tickets.

Thanks! :)

Best regards,
Fronzel



tl;dr version:

I'm currently residing in China and I've been experiencing an issue that gog support might want to look into: When I try to download offline installers via Galaxy during the daytime, my download speed is stuck at around 0.0 MB/s (I've had my laptop running since early afternoon - it's 10PM now and it shows that I downloaded a grand total of 13MB). This changes during the late nighttime, when the download speed goes up to a more acceptable 1 MB/s. Now here's the kicker: When I try to install the game directly via Galaxy, I get 1,5 MB/s all throughout the day. Just to compare: I get average download speeds of 4-6 MB/s at any given time on Steam.

Would be cool if you could make it so the offline installers would download at the same speed as the Galaxy install.

Oh yeah, and please get rid of those goddamn motherfucking Crapchas on the support page! These fucking things won't load, since they're a google service and google is blocked here. I literally can't send support tickets! I thought you guys had it figured out when you launched the Chinese storefront and stopped terrorizing your Chinese customers with Crapchas that won't load. But gog, gog never changes, so now you guys put Crapcha on the support page! Christ, gog...

I have been wondering this for a while. What exactly is the problem with captcha?

I understand that it is annoying but how does it stop you from proceeding! I believe you. I just don't understand what happens

Captcha is a Google service and Google is blocked in China.

OH! Thanks!

Huh, I shall give this a try then. I thought I was logged in automatically, but I guess I wasn't.

Thanks! You answered your own question right there. It's annoying. Not being able to use services altogether because you have to fill out a Crapcha that won't load every other step of the way (Hi there, Humble!) is just icing on the shit cake.

As far as I'm concerned, the Chinese government are doing a service to their citizens by blocking Crapcha (same goes for blocking several other "social media" sites that seem to do nothing but breed morons). The government block is not the problem, gog is the problem for insisting on using Crapcha when there are other, less annoying options available.

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That actually worked. Thanks! :)

I thought the same too, at first. Good thing all you need is a click, if you're logged in. Anytime.