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Looks like i didn't get any confirmation emails on my purchases or games i unlocked. BUt i did get usual marketing emails. Whats up with this setup?

Looks like only emails from newsletter@gog.com are in my box. How do i get all other emails?
Post edited June 27, 2015 by TrollmenX
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TrollmenX: Looks like i didn't get any confirmation emails on my purchases or games i unlocked. BUt i did get usual marketing emails. Whats up with this setup?
Did you check your spam folder, in the off chance they landed there?
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TrollmenX: Looks like i didn't get any confirmation emails on my purchases or games i unlocked. BUt i did get usual marketing emails. Whats up with this setup?
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Grargar: Did you check your spam folder, in the off chance they landed there?
Yes i do. Only emails from newsletter.
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Grargar: Did you check your spam folder, in the off chance they landed there?
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TrollmenX: Yes i do. Only emails from newsletter.
Not even e-mails for purchases? Weird.
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TrollmenX: Looks like i didn't get any confirmation emails on my purchases or games i unlocked. BUt i did get usual marketing emails. Whats up with this setup?

Looks like only emails from newsletter@gog.com are in my box. How do i get all other emails?
If you don´t mind me asking, how did you pay?

Check with whatever service you used, if any money was being deducted.....
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TrollmenX: Looks like i didn't get any confirmation emails on my purchases or games i unlocked. BUt i did get usual marketing emails. Whats up with this setup?

Looks like only emails from newsletter@gog.com are in my box. How do i get all other emails?
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Goodaltgamer: If you don´t mind me asking, how did you pay?

Check with whatever service you used, if any money was being deducted.....
Like usual by paypal. Money was send, games were delivered, but no confirmation emails, no bonus games codes, only promotional material.
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TrollmenX: Like usual by paypal. Money was send, games were delivered, but no confirmation emails, no bonus games codes, only promotional material.
If you check your profil in the moment, is it really your email which is

https://www.gog.com/account/settings/personal

under this link?

I do remember that longer time ago you were able to subscribe to the newsletter and so on, and it was able to be a different one, but the confirmation goes to the one entered in the link above.
Its the same.
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TrollmenX: Its the same.
I had this problem when I bought Witcher 3, their back end servers must have been overworked as my confirmation was not sent to me, but the money was taken and the game was on my shelf. A simple email to support had it all fixed.
So you might want to contact support and tell them about your problem. Just be prepared to wait a week or two as they are rather bogged down after the sales.
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TrollmenX: Looks like i didn't get any confirmation emails on my purchases or games i unlocked. BUt i did get usual marketing emails. Whats up with this setup?

Looks like only emails from newsletter@gog.com are in my box. How do i get all other emails?
EDIT: Seems option to resend receipt email is not yet visible to all. Please contact support for now, sorry.
Post edited June 28, 2015 by Destro
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Destro: 3. Click "Resend this email" link
Since I am also missing a receipt (email issues, not GOG related), may I ask where this link is in the receipt view? I did try a couple of receipts, but couldn't find it.
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Destro: 3. Click "Resend this email" link
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JMich: Since I am also missing a receipt (email issues, not GOG related), may I ask where this link is in the receipt view? I did try a couple of receipts, but couldn't find it.
See above, my bad.
Ok, so i called support but where can i find their answer?
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TrollmenX: Ok, so i called support but where can i find their answer?
In your email inbox once they get around to replying. =P
but what if it doesn't show like other emails?

edit:
nevermind, they resent all receipts, but nothing about games i unlocked.
Post edited June 30, 2015 by TrollmenX