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[UPDATE: 15.05.2015]
We've started importing the old Private Messages into Chat. :) It's a process so you will see them gradually being added to your conversations.

[ORIGINAL]

Hi all,

Many of you probably already know this - from the various hints we dropped here and there - but for quite some time now we have been hard at work on the brand new My Account section.

Since this is a very vital part of your experience at GOG.com (basically the one place that's 100% yours), and its release day is approaching pretty fast, I wanted to give you some heads-up and a brief overview of the changes that we have in store for you. Read on! :)

New things dedicated to your games:
-- Shared user wishlist. Yes, this highly requested feature will finally make its debut along with the new My Account. With just a few clicks, you will be able to decide whether your wishlist is private (viewable only by you), shared with friends (viewable only by you and people from your friends list, which is the default setting) or shared with everyone (because why not? ;)). You will get a handy link to your wishlist that you can share wherever and with whomever you like (a GOG.com Account is not required to view a wishlist shared with everyone). :)
-- Advanced filtering. We decided that, since your collections are getting bigger and bigger with each passing day, this is the perfect time to introduce some robust filtering options to both the Library AND Wishlist. Now, finding all your RPGs with Polish localization and co-op will be… well... finally possible. ;) It’s worth noting that the filtering options are based on your collection (so if you have no games with a Polish localization, you will not see the Polish option in the language filter).
-- User tags for the Library. With the new My Account, you will be able to create your own tags (up to 50), assign them to your games and movies and later use them to even better navigate and filter your collection. You will be able to assign multiple tags to each item in your collection and doing so will be possible from both your shelf/list directly or from the game/movie details.
-- Orders history. As part of the transition into the new My Account, we are retiring the "gifts" section, but in its place we are giving you a list of ALL your past orders and ALL your gifts, including the ones that have been given to you (finally). The orders history can be tailored and adjusted to your liking with a few clicks (for example, you can change it to list gifts only).
-- Changelogs. You will be able to view game changelogs directly on the new My Account page within the game details overlay. Of course, not every game will have it, but we will be keeping the changelogs up to date for the most popular, latest titles the same way we are doing right now on the forums.
-- Better organization of the downloads list. We improved the way downloads are organized on the game/movie details overlay. It will be easier to download the correct OS and language version of our installers and see which goodies are part of which DLC.

New things dedicated to communication:
-- Friends list. Already introduced in GOG Galaxy, the friends system is making its way to the GOG.com website as part of the new My Account section.
-- Chat. Old and weary private messages are retiring and are transformed into a new, live chat system. Chat will be available from both GOG Galaxy and My Account. Don't worry, all your past conversations that were conducted via private messages will be imported and preserved in the chat (and you will now be able to continue them live!).

Smaller but notable improvements:
-- Proper game versioning. With the new My Account, we will start to display the actual game version in the downloads on the game details overlay, so you will be able to easily identify if the version you have on your computer is the latest one, or it needs updating.
-- Improved navigation. Now it will be easier to jump straight into the store page, support, and forums relevant to each item in your collection.
-- Locale settings. Change your preferred currency and website / newsletter language directly on My Account to have them stored within your profile.
-- Pagination. We brought back the much requested, tried-and-true pagination view to the new My Account. This change is dictated mostly by your convenience but also by performance / stability for accounts with bigger collections (and with better performance, we are improving your convenience at the same time:)). The default size of each page is 100 items, but we believe that with the myriad of new filtering options it won't be a problem.
-- Text titles. The new My Account will display game/movie titles in text form, both on the list and shelf views. No more deciphering the logos on small boxes! :)
-- Mobile device support. Yes, viewing My Account on your mobile device will no longer be a chore.
-- COMING SOON: Proper graphics and links for all titles. We are conducting a little clean up in this area. Pretty sooan all games should have proper graphics and links in place.
-- COMING SOON: 5 new shelf skins. We are starting with only 1 skin (the classic wood), but soon after release we will add a bunch of new styles. It's purely a visual thing, so we didn't want to focus on that before release. Since many of you requested new styles, we will be introducing them pretty soon.
-- COMING SOON: Improved searching. Soon, finding desired titles will be easier thanks to the search improvements that we'll be implementing on the new My Account. Also, as part of the solution, we will be changing the way that titles from a series are ordered (i.e. Broken Sword should always show up before Broken Sword 2).

Of course the full list of changes and improvements is much longer, but highlights should give you a nice overview of what is coming. Hope you like it already, and that you will love it when we release it in just a few days. :)

Lastly, I wanted to point out the two important things that all of you should keep in mind:
-- The change is mandatory. We love freedom of choice, and we love giving it to you whenever it's possible, but unfortunately in this case it's not possible. Maintaining two, completely separate products dedicated to the same things would negatively impact both of them on all fronts. Performance, scalability, our ability to improve and expand them, but most importantly your convenience - as some of the new features were not possible to implement on the old My Account - would all be impacted.
-- Manual sorting is no more. We have decided to skip this functionality because it was beyond our reach to deliver the quality we wanted to. We decided it would be better if we were focused on the numerous other options requested by you.

Hope all of this gives you a clear vision what to expect in the coming days. Also please rest assured that we already have plans on how to develop the My Account section in the near and distant future: what to add, what should be changed a bit, etc., but we are always open to your feedback - so jump in and share your opinion. :)

Take care,
Chamb & The Website Team
Post edited May 15, 2015 by Chamb
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Hi all,

Thanks for all the feeback and keep it coming! We are carefully reading every post in this topic and making some notes (but please understand we cannot respond to each of you ;)).

As for the chat replacing PMs - which seems to be to most hot topic - here are few more details:
-- By default you will be able chat with everyone on GOG.com - they don't have to be your friends.
-- You will be able to change you default privacy settings to "friends only" or block it completely.
-- You will be able to start conversation the same way you did with PMs - by finding specific user on GOG.com. Previously it was limited only to the forums, but with the new My Account we will be extending that to product reviews, community wishlist, GOGmixes (basically to every place user avatar and name appears on GOG.com).
-- You can chat with multiple people at the same time, but each conversation is 1:1. There are no rooms and/or group conversations.
-- The new chat interface look a lot like the PMs, so it will feel pretty familiar.
Post edited May 09, 2015 by Chamb
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Chamb: Hope all of this gives you a clear vision what to expect in the coming days. Also please rest assured that we already have plans on how to develop the My Account section in the near and distant future: what to add, what should be changed a bit, etc., but we are always open to your feedback - so jump in and share your opinion. :)
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bismuthdrummer: My opinion is that you should have posted an announcement on the webpage much further in advance of destroying the custom sort. Does that data still exist?

I depended on that data for all the years I've been with GOG, and in a matter of < 5 days you blow it all away. I don't read the forums regularly and am only here because of how pissed off I am. This is Developer 101 stuff, and I'm frankly shocked considering the quality you guys usually deliver.

Several people who replied to my forum post expected tags to fix the problem -- anyone who thinks this clearly doesn't get it. I'm not 15 years old anymore, I'm a grownup with a full-time job. I don't have the time to solve it that way.

The solution for me is much simpler: don't depend on you, because I can't trust you.
++ Freakin +

Communication was absolute shite. Apparently the "plan" was to rely on people to read the forums.
Post edited May 13, 2015 by bleclair
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gamefood: Seriously gog-staff, put MORE wood again into the library! PLEASE!
I can't stand all of this grey-ness... As it is now, it's nothing more but an alibi-design.
They'll be doing that on March 19th pretty much, that's the day The Witcher 3 releases officially and that game has a lot of wood in it apparently. ;oP
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skeletonbow: They'll be doing that on March 19th pretty much, that's the day The Witcher 3 releases officially and that game has a lot of wood in it apparently. ;oP
You mean that the game has already been released and I didn't notice? Damn, what a paradox!
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Tripas: Hmm... that sounds like something that would change depending on the game and that not all of them would support. AvP had it because GoG could change it without any problems for the sake of experimenting, but I don't think they'd be able to "mod" every single game to add an option for a custom name if it's not already in the game itself.
At least all the multiplayer games I know have a section where you can set your nickname. GOG just should use that nickname for the multiplayer server and not overwrite it with the GOG login name.
erm, well too tired to write a support ticket....

so ; i got 1 update today (lords of xulima)

at first i clicked on the update filter it has 0 as number ,But..... it redirected me to the game updated....

i clicled on the updated game , got the window with the files & such, then suddenly the windows disapeared and the update filter gained +1

i couldn't search the game which was updated , i could only access it by going to it manually (the searching function didn't rerurned anything. When the +1 disapeared from my account tab, i could search again it by its title

So the pb is if i have a game updated , and if the game filter isn't synch'ed with the account tab, this behaviour occurs

(the update filter is very slowwwww , i supposed i depends how many games there's on an account ?)

Another thing : Downloader links for bonus ARE NOT reliable, often it miss some bonus in the link (ie Darksider II , Lords of Xulima , certainly much much more -> thanks to have trashed the old links....

below a Screenchot .
Attachments:
Post edited May 13, 2015 by DyNaer
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bratmaxe: Thank you for your answer. It's not the actual game version which is most important to me. The problem right now is that there is no way for me to see if my local installers are up to date with the ones offered on the website. The new system seems to be able to solve this. For example "The Black Mirror" already has the new system: setup_black_mirror_german_2.1.0.3.exe is my local file and on the shelf it writes 1.1(GOG-3). The GOG-3 corresponds to the last two digits (0.3) of my local file and the 1.1 to the second digit (.1). That's at least what I figured.
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JudasIscariot: The 1.1 is the actual in-game version, the (gog-3) is the GOG version :)
The correlation of these numbers indeed could be made a bit clearer. ;)

And when the changelog will be cumulative could you please also add the game and installer versions to the changelog?
high rated
Well, that's a downgrade. I preferred having my games arranged just the way I like them and a pleasant wood-shelf backdrop. Now they're on a sterile grey field with an occasional bit of wood that just clashes with the grey, and the company's taken away the ability to have the games in a sensible order. Alphabetic doesn't count when The Last Express is under "L", The Incredible Machine is under "T", and Return of the Incredible Machine is away from all the other TIM games.

The undismissable "TRY GOG GALAXY" on each and every game's list of downloads is impolite.
Post edited May 13, 2015 by Kizor
shelf look is worst look ever.needs to be more customizable.and bring back green color.gog color
high rated
Getting rid of manual sorting is unacceptable. Your naming convention doesn't properly sort games by series together. For instance, Hitman Codename 47 is sorted after every other Hitman game for some reason so on the shelf it goes: Hitman 2, Hitman 3, Hitman Codename 47. Freespace 2 is separate from Freespace 1 because Freespace 1 is called Descent: Freespace! My entire collection is an unorganized mess now because you're implementing features that nobody cares about. I don't want tags, I want to drag my damn icons around to where I want them! It's not hard!

We use your service because you are GoG. You are different than everyone else. You have a simple web interface that works, you give me exe files that install my games without requiring a crappy client to run in the background all the time like Steam. You have no DRM. I don't want you to try and emulate other services. You are losing your way with this update, I don't want snazzy updates like friends lists, or mobile friendly websites. If you want something mobile friendly write a damn app instead of breaking basic functionality on your website that everyone uses.

Furthermore, you've made my shelf look so generic it's unbearable! Where' my awesome boxart? Where's the cool bookshelf view? Why in the crap do I have to click through multiple pages?!?!!?!?! Who's idea was this?!!?
Post edited May 13, 2015 by Severius
-- Chat. Old and weary private messages are retiring and are transformed into a new, live chat system. Chat will be available from both GOG Galaxy and My Account. Don't worry, all your past conversations that were conducted via private messages will be imported and preserved in the chat (and you will now be able to continue them live!)

My PM's are all gone, will they be returned to my account at some time?.
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Riotact: -- Chat. Old and weary private messages are retiring and are transformed into a new, live chat system. Chat will be available from both GOG Galaxy and My Account. Don't worry, all your past conversations that were conducted via private messages will be imported and preserved in the chat (and you will now be able to continue them live!)

My PM's are all gone, will they be returned to my account at some time?.
The support said that they are looking into it and will import them back.
high rated
I should say something nice to the GOG team, they're human and catching shit over the Internet is bad for morale. So chin up and thanks for a website with Master of Orion on it.

I'm still displeased with being forced to keep my games ordered poorly (game series being scattered, having to look for the same game both under "the" and elsewhere, the first games I'd want to display prominently being eight rows in) and second what someone said in another thread: "my virtual collection is now reduced to crappy-looking e-shop page". So much for having fun arranging the thing. Manual sorting, a nice bookshelf backdrop entirely appropriate for golden oldies, and boxes with the box art on them, that was the sort of arrangement you could cultivate.

Yeah, I don't like these boxes, either. Even more of that dreaded lifeless gray, cramming the color and artistry and any and all visual interest into a space too small for them - and would go badly with the bookshelf motif, even if we got it back.

That's a lot of words about design on a website, but you yourselves say My Account is vital to your customers, so here's a customer's two bits. You also write "basically the one place that's 100% yours" while you take away the means to make it mine instead of bland and generic, which is mildly unpleasant.
Post edited May 14, 2015 by Kizor
Easier way to find the games that have been updated and a changelog to boot? AWESOME!
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bleclair: ++ Freakin +

Communication was absolute shite. Apparently the "plan" was to rely on people to read the forums.
No, the plan was for as few people as possible to notice, hence the Friday News Dump, then make the actual transition to the new account system on the very same day some much desired releases come out.
It's quite simple, actually - temper much of the discontent and opposition by dangling some juicy candy under our noses. Not the first time they go about things this way, and I expect it to not be the last time either.
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Severius: Furthermore, you've made my shelf look so generic it's unbearable! Where' my awesome boxart? Where's the cool bookshelf view? Why in the crap do I have to click through multiple pages?!?!!?!?! Who's idea was this?!!?
I've added a wish list entry for a single page option, you can vote for it here.
Other wish list entries you may want to vote for are listed here.