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IMPORTANT: Please read before posting This topic has been provided to discuss the latest releases of our Downloader (for both Mac and Windows systems) and to submit bug reports. The stable releases (recommended for most users) can be found at this address:http://www.gog.com/downloader.

Latest version:

Mac OS X - 1.2 (build 512)
Windows - 3.6.0

Both Downloaders now have the option of sending Error Reports directly to us (this can be found in app under Settings).
Post edited October 29, 2013 by Fallen_Zen
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Silent_Warrior: Love unconclusive observations...
Should I put up my log file? I didn't notice any odd discrepancies in there.

-edit- Uh this was directed at my post right?
Post edited January 22, 2013 by lowyhong
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jsjrodman: PROVIDE.
A.
CHANGE.
LOG.

This is the most basic thing to do for a piece of software.

DO IT.
We will since the next version.

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Silent_Warrior: Love unconclusive observations...
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lowyhong: Should I put up my log file? I didn't notice any odd discrepancies in there.
Would be good if you could post your log file, it might contains any useful information.
This is the part of the log that's most significant, since it takes place at around the time the problem happened.
12:41:48 PM Downloader 0 Requesting https://api.gog.com/en/downloader2/file/fallout_tactics/1_installer_1
12:41:50 PM Downloader 0 Request https://api.gog.com/en/downloader2/file/fallout_tactics/1_installer_1 successed?:True
currentDownload.Escaped_title: fallout_tactics fileNumber:1_installer_1
12:41:50 PM Downloading chunk setup_fallout_tactics_2.0.0.8-1.bin.135 bytes range(1415577600 - 1426063359)
12:41:50 PM Chunk byte ranges for chunk setup_fallout_tactics_2.0.0.8-1.bin.135 correct
12:42:59 PM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
12:43:02 PM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
12:43:03 PM Ended downloading chunk setup_fallout_tactics_2.0.0.8-1.bin.135
Closing Downloader
Serializing application state.
The problem that I couldn't find a solution to, as described, occurred at 12:43PM.
Iowyhong: Just to be clear, I was referring to my own experiences.
My bad. Was feeling lethargic the whole day, and brain wasn't interpreting things too well >_>
I don't think my first post made it.... sorry if this becomes a double post. attaching logfile separately this time.

Before submitting any bug reports, please post the following information:

1. Downloader version (found under settings): 3.3.6.0 beta

2. OS version Windows XP SP3

3. OS language (don't know what this means - English?)

4. Browser kind and version (this is required only if you're having problems when adding games to the queue from the website) Firefox 18.0.1

5. Downloader log contents if possible:
Windows 7/Vista - C:\Users\USERNAME\AppData\Local\GOG.com
Windows XP - C:\Documents and Settings\USERNAME\Local Settings\Application Data\GOG.com
Mac OS X - Contents from the Console app regarding the GOG Downloader

I'm thinking it won't take my post because the logger file is too big so i've just clipped the part around the end.

1:45:57 AM Ended downloading chunk setup_resonance_1.0.0.5.exe.49
1:45:58 AM Valid checksum on chunk setup_resonance_1.0.0.5.exe.49
1:46:03 AM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
1:46:03 AM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
Pause button clicked
InvalidOperationException on Downloader 1
Message: The operation has timed out.
Stack trace: at System.Net.ConnectStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at GOGCompanionApp.Worker.DownloadChunk(Object downloadObject) in C:\GOG Downloader\Stable\GOG Downloader\Worker.cs:line 1798
Inner exception:
1:47:36 AM Resetting cache
1:47:37 AM Resetting cache
Resume button clicked
1:47:42 AM Chunk already downloaded. File:setup_resonance_1.0.0.5.exe.0)
Pause button clicked
1:48:13 AM Resetting cache
Resume button clicked
Pause button clicked
1:48:31 AM Resetting cache
1:49:03 AM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
1:49:03 AM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
1:49:03 AM Worker -1 Requesting https://api.gog.com/en/downloader2/status/beta/3.3.6
1:49:03 AM Worker -1 Request https://api.gog.com/en/downloader2/status/beta/3.3.6 successed?:True
Resume button clicked
Pause button clicked
1:49:33 AM Resetting cache
Resume button clicked
Clicked URL: gogdownloader://resonance/p982
1:50:53 AM Instance_NewBonusAdded called. Download: resonance (completed bytes 0/0)
1:50:53 AM Serializing application state after adding a new download: resonance
1:50:53 AM Started downloading bonus info: resonance
1:50:53 AM Worker -1 Requesting https://api.gog.com/en/downloader2/game/resonance/
1:50:53 AM Worker -1 Request https://api.gog.com/en/downloader2/game/resonance/ successed?:True
Resonance info fetched
1:50:53 AM Worker -1 Requesting https://api.gog.com/en/downloader2/extra/resonance/p982/
1:50:53 AM Worker -1 Request https://api.gog.com/en/downloader2/extra/resonance/p982/ successed?:True
1:50:53 AM fetching download sizes and chunk info for Resonance
1:50:53 AM Instance_DownloadInfoRetrieved called. Download: resonance (completed bytes 0/955824)
GOGCompanionApp.DownloadInfo
1:50:53 AM ended downloading bonus info
Pause button clicked
1:51:54 AM Resetting cache
1:52:03 AM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
1:52:03 AM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
1:52:03 AM Worker -1 Requesting https://api.gog.com/en/downloader2/status/beta/3.3.6
1:52:03 AM Worker -1 Request https://api.gog.com/en/downloader2/status/beta/3.3.6 successed?:True
Resume button clicked
Pause button clicked
1:54:42 AM Resetting cache
1:55:03 AM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
1:55:03 AM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
1:55:03 AM Worker -1 Requesting https://api.gog.com/en/downloader2/status/beta/3.3.6
1:55:03 AM Worker -1 Request https://api.gog.com/en/downloader2/status/beta/3.3.6 successed?:True
Resume button clicked
1:56:28 AM Open enclosing folder clicked. Path: E:\Games\GOG\resonance
Pause button clicked
1:56:48 AM Resetting cache
1:58:03 AM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
1:58:03 AM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
1:58:03 AM Worker -1 Requesting https://api.gog.com/en/downloader2/status/beta/3.3.6
1:58:03 AM Worker -1 Request https://api.gog.com/en/downloader2/status/beta/3.3.6 successed?:True
Resume button clicked
1:59:54 AM Instance_DownloadRemoved called. Download: darwinia (completed bytes 3487176/3487176)
1:59:54 AM Instance_DownloadRemoved called. Download: darwinia (completed bytes 67004/67004)
1:59:54 AM Instance_DownloadRemoved called. Download: darwinia (completed bytes 34542415/34542415)
1:59:54 AM Instance_DownloadRemoved called. Download: darwinia (completed bytes 17297458/17297458)
1:59:54 AM Instance_DownloadRemoved called. Download: darwinia (completed bytes 9527873/9527873)
1:59:54 AM Instance_DownloadRemoved called. Download: darwinia (completed bytes 885667/885667)
1:59:54 AM Instance_DownloadRemoved called. Download: darwinia (completed bytes 42199829/42199829)
2:01:03 AM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
2:01:03 AM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
2:04:03 AM Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
2:04:03 AM Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
Pause button clicked

6. A detailed description of the problem. We'll be able to find a solution and post it for you a lot faster. Thanks! :)

See attached screenshot photo - the downloader just seems hung - won't act as if the download is finished. I don't know if it's done or not. I've tried to pause/ unpause several times as that got my downlaod to finish for Darwinia, but Resonance is just sitting there and will not procede to the Resonance patch that is next in que. I put a photo of what the File explorer shows for the downloaded file also which looks like it's complete (please see attachment gog_downloader_r.jpg

edit after post: I exited downloader from system tray and restarted from start button and downloads now show as complete. Hope this log helps w/ fix.
Attachments:
Post edited January 23, 2013 by fartheststar
I am trying to opt out from the Beta but I do not see the option on my account when I click the beta link. Can anyone help me find the switch? Thanks.
Edit: Nevermind.
Post edited January 24, 2013 by RayRay13000
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Fosterinn: I am trying to opt out from the Beta but I do not see the option on my account when I click the beta link. Can anyone help me find the switch? Thanks.
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RayRay13000: When you log into the downloader there's a option in settings "Check for Updates" and it should download and load up the installer when clicked on.

Otherwise the link is in Szulak's post. Here it is:

http://static.gog.com/download/d3/beta/Setup_Downloader_3.3.6_beta.exe
I should clarify that I am trying to opt out of the beta, and I am not being able to see the option to do so.
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Fosterinn: I am trying to opt out from the Beta but I do not see the option on my account when I click the beta link. Can anyone help me find the switch? Thanks.
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RayRay13000: EDIT.

Oh wait you said "Get out from Beta." My mistake. Did you try uninstalling the beta version of the downloader and installing the stable release (which is located in the first post on any page)?

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Fosterinn: I should clarify that I am trying to opt out of the beta, and I am not being able to see the option to do so.
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RayRay13000: Sorry I misinterpreted that post. Have you tried uninstalling the downloader and getting the stable release instead? Here's a link to it: http://www.gog.com/downloader. Clicking on the windows one gives you the option to download the stable release.
RayRay, you can't 'opt out' of beta right now.

Installing the latest stable version will cause the client to automatically detect and attempt to install the beta client once you launch it, right now.
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TheMerricat: RayRay, you can't 'opt out' of beta right now.

Installing the latest stable version will cause the client to automatically detect and attempt to install the beta client once you launch it, right now.
Alright then, sorry about that. I wasn't fully sure for the most part and thought it would not automatically update.
I'm using the downloader and it works very well, but i was thinking an "extimated time left" function would be a nice addition
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progste: I'm using the downloader and it works very well, but i was thinking an "extimated time left" function would be a nice addition
Its on our to-do list, and will be added in nearest future.
Post edited January 25, 2013 by Szulak
I do not write on the topic. It does not work to select text in the search bar. The problem in the browser Mozilla. In IE8 and Opera text selection works. Fix it please.
Post edited January 25, 2013 by Egud
1. Downloader version (found under settings)
3.3.6.0 (beta)

2. OS version
Windows 8 Enterprise 64-bit

3. OS language
German

4. Browser kind and version
Chrome 24.0.1312.52 m

5. Downloader log contents if possible:
BEFORE CRASH:
21:57:45 Resetting cache
21:59:56 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
21:59:57 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
22:02:56 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
22:02:58 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
22:05:56 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
22:05:57 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
22:06:42 Ended downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.25
22:06:42 Valid checksum on chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.25
22:06:42 Downloader 3 Requesting https://api.gog.com/en/downloader2/file/the_witcher_2/1_installer_7
22:06:44 Downloader 3 Request https://api.gog.com/en/downloader2/file/the_witcher_2/1_installer_7 successed?:True
currentDownload.Escaped_title: the_witcher_2 fileNumber:1_installer_7
22:06:44 Downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.33 bytes range(1730150400 - 1782579199)
22:06:44 Chunk byte ranges for chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.33 correct
22:06:47 Ended downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.24
22:06:47 Valid checksum on chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.24
22:06:47 Downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.34 bytes range(1782579200 - 1835007999)
22:06:47 Chunk byte ranges for chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.34 correct
22:07:02 Ended downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.23
22:07:02 Valid checksum on chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.23
22:07:02 Downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.35 bytes range(1835008000 - 1887436799)
22:07:02 Chunk byte ranges for chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.35 correct
22:07:11 Ended downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.26
22:07:11 Valid checksum on chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.26
22:07:11 Downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.36 bytes range(1887436800 - 1939865599)
22:07:11 Chunk byte ranges for chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.36 correct
22:07:28 Ended downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.32
22:07:28 Valid checksum on chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.32
22:07:28 Downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.37 bytes range(1939865600 - 1992294399)
22:07:28 Chunk byte ranges for chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.37 correct
22:07:45 Resetting cache
22:07:54 Ended downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.27
22:07:54 Valid checksum on chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.27
22:07:54 Downloader 7 Requesting https://api.gog.com/en/downloader2/file/the_witcher_2/1_installer_7
22:07:56 Downloader 7 Request https://api.gog.com/en/downloader2/file/the_witcher_2/1_installer_7 successed?:True
currentDownload.Escaped_title: the_witcher_2 fileNumber:1_installer_7
22:07:56 Downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.38 bytes range(1992294400 - 2044723199)
22:07:56 Chunk byte ranges for chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.38 correct
22:08:56 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
22:09:01 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
22:09:56 Ended downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.28
22:09:56 Valid checksum on chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.28
22:09:56 Downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.39 bytes range(2044723200 - 2097151999)
22:09:56 Chunk byte ranges for chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.39 correct
22:10:09 Ended downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.29
22:10:09 Valid checksum on chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.29
22:10:09 Downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.40 bytes range(2097152000 - 2099999999)
22:10:09 Chunk byte ranges for chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.40 correct
22:10:54 Ended downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.30
22:10:54 Valid checksum on chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.30
22:10:54 Downloader 6 Requesting https://api.gog.com/en/downloader2/file/the_witcher_2/1_installer_8
22:10:56 Downloader 6 Request https://api.gog.com/en/downloader2/file/the_witcher_2/1_installer_8 successed?:True
22:10:56 Downloading chunk setup_the_witcher_2_ee_3.0.1.17-7.bin.0 bytes range(0 - 52428799)
22:10:56 Chunk byte ranges for chunk setup_the_witcher_2_ee_3.0.1.17-7.bin.0 correct
22:10:56 Ended downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.31
22:10:56 Valid checksum on chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.31
22:10:56 Downloading chunk setup_the_witcher_2_ee_3.0.1.17-7.bin.1 bytes range(52428800 - 104857599)
22:10:56 Chunk byte ranges for chunk setup_the_witcher_2_ee_3.0.1.17-7.bin.1 correct
22:11:08 Ended downloading chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.40
22:11:08 Valid checksum on chunk setup_the_witcher_2_ee_3.0.1.17-6.bin.40
22:11:08 Downloading chunk setup_the_witcher_2_ee_3.0.1.17-7.bin.2 bytes range(104857600 - 157286399)
22:11:08 Chunk byte ranges for chunk setup_the_witcher_2_ee_3.0.1.17-7.bin.2 correct
22:11:56 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
22:11:57 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True
22:14:56 Worker -1 Requesting https://api.gog.com/en/downloader2/user/stable/
22:14:58 Worker -1 Request https://api.gog.com/en/downloader2/user/stable/ successed?:True

6. A detailed description of the problem:
The downloader crashes whenever the system sends the monitor into standby. Annoyingly after restarting the downloader it does not recognized already completed files and treats then as if missing/damaged. However when I move the files away, remove the items from the list, then move the files back and readd the items via the webpage download link, the files get checked correctly and show as already downloaded. This happens especially with bonus content and interestingly some bigger main files (but not all) do get checked correctly.
Post edited January 25, 2013 by Sarukar