Unless there's a technical difficulty (game won't work on Windows 10 for example) and troubleshooting doesn't work, or you haven't downloaded the game yet, i don't think this qualifies...

Example: I want a refund on Raving Rabbids because it sucks....

No dice...

Yes, it is. But I still prefer no DRM freedom over this.

I mean polish as in polishing, like polishing a gold trophy.

As quoted... an exception...
They don't HAVE TO give a refund

Well I'm sorry you feel that way. I thoroughly enjoy the game. It being cheaper than most of the major Total War games is a plus. I love how your armies are tied to powerful characters from the Arthurian legend who gain levels by questing and battles.

Thank you.

Makes me wonder if they have to eat the cost of that key.

It's much better than any Total War game I played (Medieval, Rome, Medieval 2).

And from what I heard about Empire and Rome 2, Total War series has long since stopped being any sort of paragon of quality.

Medieval 2 was considered the paragon of Total War greatness?

So what makes this game better mechanically?

"Mechanically"? I don't know. I love the story based quests and events and the overall mood of the game. I like the unique but simple kingdm management, and the victory locations on battlefields. Of course the fact I love arthurian legends means I'm not entirely objective. I just loved immersing myself in that world.

I like Total War, and in some ways it might be more polished, but it gets very monotonous for me after a while. It literally took me years of starting, getting bored and starting again to finish Rome. King Arthur always felt fresh to me, I was never bored for a second. It also helped that it's a much harder game than Total War.

I played MTW2 just for princesses. In my defense, it's awesome feature for teenage gamer girls.

I'm playing CK2 and picked the boy king of France and wanted marry some distant cousin in the hre but can't even run my own damn country.

Huh?

It kind of sucks because the whole damn first chapter of the game is basically the tutorial level, but it still gives you sense of how to manage your knights and fight battles or which morality path you want to go down(old faith righteous for me) but not enough to get to the cooler aspects of the game like the war between the Seelie and Unseelie.

"for issues a game might have."

You not liking the game being otherwise disappointed with it isn't an issue with the game. That guarantee is for technical problems and even then only if support are unable to get the game running. Uhh... nope? I think you're thinking of Steam? Or perhaps In Dev games.