I just feel more and more that GOG is not a true professional company willing to spend money equivalent to their growth. THey caught lightning in a bottle and ran with it, and when things began to grow out of their previous size, they think they can continue to do business as before, just with a few more people.

The real problem is that with growth comes change. And once you reach a certain threshhold, there are expectations of competency that didn't exist before. A broken feature here and there stood up ok to 5000 users. 100,000 users however create a load that requires different structuring of the code. This different structuring was added piecemeal without regards to how a changed bit of code here and there changes the code dependencies around it, and more things are broken, which are again patched piecemeal.

Another company would have realized this by now and perhaps rewritten the entirety of the site by now, but GOG hasn't shifted their paradigm yet, they're still thinking small, managing small on a big scale. It just doesn't work.

You have to adjust with your scale, and every model has a limit to the amount of size it can support. It feels like GOG's current business model is exceeded by their customer base and their desired client and vendor base. They need to learn how to think bigger instead of thinking small and magnifying that.