When someone's account got hacked usually it goes to another person by being sold on reseller sites. It would be too stupid to hack an account to just delete games.

And the feature like "remove from library" has been implemented for years now. For example, on Steam you can remove the game from a library with all its social junk like achievements and stats, and recall it back any time later if you feel that you want it back.

Better management always make things easier. For both customer and service provider.

You lack imagination if you believe hacking only occurs for monetary reasons.

Okay well i understand that some of you may not understand the "need" for this, does not mean it should not be implemented?
I dont understand the need for people replying with unhelpful useless information including their opinions, but some of you still do it, crazy isnt it?
When you are on the gog website, you name / account gives a total of games in your account, hidden or not, so they could certainly improve on the mechanic, but as one of you have said, they should impliment the steam method, remove it from the account but have the cd key locked to the account, we paid for it, we should be able to "throw it out",
I was happy to buy games on steam, give them a thorough try and if it happens to be over the 2hr mark and i cant receive a refund? well bad luck, i will permanently remove it. Keep my game list tidy, i much rather do that in gog to support their drm mentality but the lack of freedom of having a clean game collection is off puting.
The hide section is useless and unncessary, allow us to remove games.

"Crazy" is asking GOG for a feature that isn't truly needed and that would divert their time from more important issues. I'm going to echo what Timboli already said above, because to me it's the only point in this entire thread that matters.

GOG Support already has more things that need to be done than they have the time or manpower to actually accomplish. I would much rather have them spend time fixing things that are broken with the games on their platform than waste it adding a delete feature to our libraries, which I can easily foresee wasting even more of Support's time in the future if it were ever implemented.

Having worked in customer support in a different industry in the past, I can absolutely guarantee that if this "feature" were added, Support would start receiving requests from customers like the following:

"Uhm, I'm really sorry, but I changed my mind about that game I deleted last year, can I please have it back again?"
Or:
"Uhm, I accidentally deleted this game, can you please put it back on my account?"

Quite aside from the time that would be wasted in coding a delete feature in the first place, rather than have Support end up wasting even more time saving people from their own mistakes/bad choices, I'd like to see them get more done in fixing issues people have with games here that render them unplayable or otherwise broken. Compared to that, a delete feature is as useless as you're saying other people's information/opinions are.

If GOG Support were to ever get totally caught up with work that needs done, then sure, Quality of Life tweaks like this would be fine to work on. But I don't see that time ever coming.

If someone is going to offer an opinion about GOG spending money in implementing a cosmetic feature, others are going to offer their opinions how they see fit too.

Personally I prefer to just hide a demo from the library.
Also its a safe measure to not allow users to remove games from their libraries in my opinion.
If somehow a user account is compromised, GOG and the user can save all the info needed to prove someones account is in fact theirs.

I dont believe the devs working on their products are the same people maintaining the website, sales etc.

So toroca, what exactly do you believe GoG support staff need to accomplish where they can not implement features some of the consumer base ask for?
Clearly not the most intelligent bloke are you, you worked in customer support yet you believe the customer support people in gog are also the people working on the games? lol

And you Braggadar, offer you're opinions sure, sounds like you have nothing better to do then to argue with someone online who is requesting something from the GoG staff, has absolutely nothing to do with you, if you like the feature, by all means encourage it, if you don't why give you're 2 cents to discourage it? how exactly does it effect you?

GoG pay their staff regardless if they have a list of things to do or not, they don't get paid per task, when you enter the workforce you will learn that.

The only reason I can see GoG not introducing this feature is because they are concerned with the repercussions, which is fair enough, but people do want it, so it's worth considering or finding an alternative.

The amount of people wanting the feature is a really small but sadly pretty vocal minority.

All of them consistently fail to properly explain why this feature is actually needed and try to negate the possible negative impacts (considering how often we see threads of people claiming their games are gone because they forgot they had multiple accounts i guess the same will happen then with people saying games are missing from their accounts and then support will need a paper trail of telling them 2.5 years ago they had requested to remove these 3 games and then they will start to throw a fit that they want these games back because they paid good money for it) of it for the close to 0% utility and better user experience gotten from it.

Actually i consider you a prime example.
You are an user of GOG since 7 years and own 20 games. Considering freebies and Prime games and demos possibly bought less than 10 games in total and more or less a single game a year - so ya no idea why it would be cost efficient for GOG to implement a feature like this for users like you. Also considering you have less than 50 games and the default library layout shows 100 there is close to zero reason why a non removed game would negatively impact your experience.

Taking the example a bit further yes if somebody has 1000 games and 300 demos then the library will be cluttered by the demos so ya that might be true then - but guess what then we have the hide feature and voila demos gone and library uncluttered (so there is your alternative 1).

And for the 0,0001% case there is a valid reason to actually have a game removed where the hide feature aint enough - for example sharing your library with another person of you household and being utterly embarrased there is Jack Keane in it and being afraid the other person will unhide it and find it then support can remove it by a ticket - but there is no need to have this done in a streamlined not special case base.

No-one claimed they were the same devs. However the site dev department is unsurprisingly already busy with more important projects than simple cosmetics which help only a fussy minority of its customer base. Yeah, sometimes that's true. I do spend some spare time on occasion to counter the money-wasting ideas of other forum members. Just as you take the time to sink your proverbial teeth into those who disagree with you.

I also do other things, like offer advice to other users with account problems, here and on the GOG reddit. So no, my time here isn't just for you, it's for the GOG community as a whole.

So true!

I always find it remarkable that forum members with years of membership and only a handful of purchased games make demands here, as if they were the new Pope and the world were at their feet.

I rarely read anything like that from regular forum members with more than 100 or 200 purchased games or much more. On the contrary, they consistently provide constructive criticism, and we all know that GOG has numerous issues to address, but at least there's no whining.

With that, I raise a glass to the active, positive, helpful, and supportive community at GOG, who haven't lost sight of reality!

*Cheers*

I don't. "Usually" doesn't mean "only" as far as I know.

And seriously. You guys are that lazy to read why users you don't agree with ask for this feature for years now. It's better to:
1) Spend less time browsing through unnecessary recommendations, because the library is associated with games and demos I would not interested anymore. Hiding games in a library doesn't solve this.
2) Removing unwanted junk that were added to the library by developer/publisher. If the item can be added against the will of the user, why it cannot be removed by him? Less work for support.
3) Keeping the library clean. Yes, there are people who like to have their stuff in order.

I can absolutely understand why it may be difficult for GOG to implement such feature due to their employment problem. So here I am politely reminding from time to time that more features are always better for both users and GOG. The user would have better management over his library if he can decide what content to keep, while the support guys would have less work addressing such requests to appropriated stuff.

It's only one feature among the others that were asked by users for years. I do not ask GOG to preotirise it over the other improvements, so I don't understand why you guys keep advocating against it.

Right, but you're claiming that it's "stupid" for a hacker would break in to delete someone's library, when it's quite common for hackers to take revenge on people that piss them off online.

As for the reasons you list for having the feature, they're all "stupidly" superficial.

Let's meet half-way then. It's possible and the fact that GOG support staff don't want more tickets to answer regarding deletions is why this isn't a good idea.

I would link a steam community topic about it (but GOG doesn't like Steam links), but in a quick Google I've already found users complaining that their account "mysteriously" had their games deleted from their account.

EDIT: Maybe I generalised a little too much in calling it "hacking". Hijacking, whatever - an account compromised by either the user's poor security or by some clever attacker's hands. In any case, getting into someone's account to vandalise it isn't unheard of. Whether it's (ex) friends, family, or some rando online - if someone hates you enough to f*ck with your account, a feature which deletes products from your account without the user able to undo it without support's help is a silly idea.

And it's superficial when compared with a great deal of QOL features the site has been begging for for years. So I'll support a "better" hide function, but only if they fix / implement a whole laundry list of site features first.

Where are you folks getting the idea it's a vocal minority? Where's the data?