Super frustrated. Bought game and installed it/downloaded it. There is no way to actually start playing it. The website support section is asking for technical reports and there's zero human support. Does anyone know how to just start playing a game... this is awful so far.

Empires of the Undergrowth, on older Chromebook.

Using Chrome OS I assume, basic chromebook, nothing extra, not using Galaxy, linux (I assume) not windows of Mac, game downloaded fine not indication of imcompatibility.

on the screen for gog account it shows the game, and only allows me to download the sh file again. There are no other options.



Thanks everyone, all signs point to 'get a refund and never return' but I will take it up with GOG support, if possible.

Can you not say what happens? "There's no way to actually start playing it". How is anyone supposed to help with such a generic comment?

How to send crash reports to the developers:
https://steamcommunity.com/app/463530/discussions/0/2280456883443010786/

In what sense exactly? If you are using Galaxy there are more and more users talking about the "Play" button not being available, probably because for some reason it takes time for Galaxy to recognize a recently purchased game.

In that case you can start the game directly from the executable in its installation folder. If none of this works, download the "Offline Backup Installers" directly from your library (https://www.gog.com/en/account), after which you can start the game by clicking the shortcut on the desktop.

Check this out:
https://support.gog.com/hc/en-us/articles/213148105-How-do-I-download-my-purchased-items-?product=gog

"So after you downloaded the setup files, just double-click the exe file to install the game on your hard drive. After the installation is complete, shortcuts will be added to your Start Menu, desktop and Games Explorer, so you can launch your game just like any other."

https://support.gog.com/hc/en-us/articles/212554329-Do-I-need-some-launcher-application-to-play-my-GOG-games-?product=gog

Good question, perhaps CrossOver app?

AFAIK you can install linux games normally, as well as Wine.

That's assuming OP actually runs Chrome OS on this Chromebook.

There's also little detail OP forgot to mention, namely if it's x86 or ARM Chromebook. Because if it's the latter then none gog game will work I believe.

Depends on the game and the specific Chromebook, but at least some of them would. Some games that have Linux versions might work directly, though you'd have to install Linux, and you'd have to use Wine for the rest. An "older Chromebook" is unlikely to run Empires of the Undergrowth though.

Anyway, someone with such a device who is not technically-minded is probably better off not trying to run games on it, and certainly shouldn't expect them to "just work".

yes, the game payment page should really warn non-tech people from spending any money on these games.... lesson learned. very sorry, not used to forums - so game downloaded, there is no screen, option, indication, of how to launch or start or play the game. there is a .sh file that does nothing when clicked. There seems to be no visible method of accessing or playing ot doing anything - this is not a case of an error message i can relate to this thread.

Perhaps there is a standard way that chromebook games from GOG are launched that somebody here is aware of? Game is installed, as an .sh file - whatever that is - but there's no option to do anything on the GOG screen that displays the game I purchased, the only thing to do is download that same file again. I am not used to 'no clear indication of how to use what you bought' games, apologies.

The only thing I can really say with any certainty is that because your computer is an older Chromebook, this is a laptop with integrated graphics and not a dedicated video card. Since this tends to be the biggest problem I run into when I try to play games on a laptop, I'm going to suggest starting here partially because of the lack of info on the problem.

System Requirements for Empires of the Undergrowth is as follows:
System: Windows 7 / 8 / 10
Processor: Intel Core i3-4340 / AMD FX-6300
Memory: 4 GB RAM
Graphics: nVidia GeForce GTX 660 2GB / AMD Radeon HD 7850 2GB
DirectX: Version 11
Storage: 2 GB available space

The way integrated graphics work is that it can borrow approximately half of your system ram to meet graphic requirements. This means the game needs 2 GB of system ram for the integrated graphics to borrow on top of the 4 GB of system ram. Since the amounts borrowed is approximate, you're going to need more than 6 GB to ensure there is enough thus you should have at least 8 GB of system RAM.

You can check this as follows:
1. Right-click on your start button.
2. On the menu that pops up, click on system.
3. Check the line that says Installed RAM and make sure that it says at least 8.0 GB here.

If it has anything less than 8 GB, then the issue is entirely that your computer is below the system requirements. You'll want to contact GOG support to request a refund. If your computer shows 8 GB or higher here, then more information is going to be needed to help you.




Side Note -- Also for laptops, I recommend using https://www.pcgamebenchmark.com if you're not entirely sure if your computer meet the system requirements or not as I found it to be more accurate when it comes to integrated graphics than other websites.

Thx, this seems to relate to trying to play game and running into system issues, rather than not being able to even start the game - at the moment I cannot even determine of the game would play, as there is no method to start it, play it, launch it.

Cut my prior post for length as it's right above this.

Oh! I think I understand now. You're not able to launch the game correct?

Did you install the game on its own through the offline installers that you can download from GOG or are you installing through Galaxy?

With all due respect, please notice they mention .sh files. ChromeOS is Linux-based system. It's pretty obvious OP, unfortunately, doesn't know what to do with that type of file and how to run it. So the answer is - no, they didn't install the game and they didn't install Galaxy.

No. The hardware varies fundamentally (x86 vs ARM, as mentioned above) and the default OS can't run anything out of the box, except maybe DOSBox games (though you'd still have to extract the files). You're trying to use an unsupported device here, so expect that you will have to fix problems yourself. GOG can't provide any support. If you expect to play PC games out of the box, you need to get a PC (that means Personal Computer, not necessarily Windows), there's no good way around that. In some ways a Chromebook is more similar to a phone than a PC.

It's a Chromebook, there's no Galaxy.

I wasn't aware that they are linux. O.o I've seen them at Target, hanging with the low end windows-based laptops as if they're just more of the same and never gave them a second glance. Some people probably got a not so fun surprise if they bought one thinking it would easily run all their windows software.