David9855: @GOG, that's one of the many things you absolutely have to implement, allow your users to delete their games at will.
Yep that's one of the things GOG needs to do ASAP. Yes I understand there is a don't delete anything crowd but some people don't want to keep games they don't like or don't want anymore and don't want the updates for them.
ssling: Anyone who ever worked with customer support will tell you it's not best move at least from staff point of view. I guarantee support would be constantly bombarded with people who "accidentally" removed their games, or someone else removed for them, or they removed and changed mind later.
It isn't just the issue of being constantly bombarded by support requests from people who accidentally removed things. I saw first hand at one job that it's better to just leave things there no matter how inconvenient it is to not be able to delete things from a customer database.
I used to work health care enrollment until last year. There was a period where if someone had more than one account, they were to be escalated it to have the multiple accounts merged together into one account.... only this created far more problems than it ever fixed. Some actual examples of things that really happened that I got the joys of dealing with --
Such as the time when the wrong account got deleted. As in the account that that had someone's enrollment no longer exists. Besides canceling their health care, there's now no record of them having health care.
Or the account with all the current active enrollment is still there, but they wiped the prior year's enrollment as the data didn't get merged over. This is the US after the Affordable Care Act went into effect so deleting the prior year's enrollment information meant that the computer system wasn't going to automatically generate the document that proved they had health insurance.
Or none of the enrollment gets messed up at all. Everything is fine and dandy, until someone tries to do an address change that results in an error that is above the pay grade of all levels of support because there is corrupted data in the account. These types of errors literally took months to fix as they had to be escalated to the system programmers to look into.
There's also the two occasions that I dealt with personally where all the accounts were deleted to the extent that the only proof that any of them existed in the first place was the prior phone records. Fixing these required essentially rebuilding the accounts from scratch and putting retroactive start dates on things.
Ultimately, whoever thought it was a good idea to be merging and deleting extra accounts so that everyone would have just one account only realized that this was an all around bad idea. It was only generating more support requests related to the problems that only existed because they were trying to merge data and delete extra accounts. The procedure got changed where instead all the accounts would be escalated, indicating which ones were duplicates so that those accounts could be flagged as duplicate accounts.
Granted all of the above was at the very, very bad extreme end of things in terms of what can go wrong when you start deleting stuff from a customer database, but Steam doesn't let you do anything other than hide stuff in your account either - including demos. It isn't just GOG that thinks this is a bad idea.
No online gaming site is going to want to deal with belligerent customers that went to delete a demo from their account but deleted the full game instead. From a support POV, it's better to just not let you delete stuff at all in the first place.
What there should be though is a completely separate library section for demos, just as how games, movies and the wishlist all have their own separate sections. This way demos are not cluttering up your game library.