For transparency on this English forum and a convenience for those who can't be arsed to translate it themselves:
AlladynX:
I bought a cyberpunk code a long time ago {via G2a} and played for X hours normally.
I changed the disk so I logged in to the same account and there is no game here, I have knowledge from 1 to 3 and they have not disappeared, only cyberpunk 2077.
Funny thing in the order history it says that the game was added to your account exactly on December 19, 2020.
I have tried this refresh but it does nothing.
HELP!!!!
InkPanther:
Recently, I have seen several users here with the same problem. It was necessary not to buy from dubious sources such as sites reselling game keys. Most likely, the key was originally bought with a stolen card. GOG can't help it.
By the way, the Polish forum is here:
https://www.gog.com/forum/general_pl/
AlladynX:
so what? so much money went #### I won't get it back?
InkPanther:
Write to Support / GOG Help and make sure that the disappearance of the game is due to what I wrote. GOG is not responsible for purchases from an unauthorized source, and I doubt you've been able to get anything from G2A.
@OP
I can see 5 games in your account via your profile:
Frostpunk, Witcher 2, Witcher 3 are on the list of recently played. I can see achievements for Cyberpunk 2077 and Medieval Dynasty.
If the numbers are correct, then your account says 5 games total and therefore one should be CP2077.
Check your account here via browser:
https://www.gog.com/en/account. Is it still listed?
Widzę 5 gier na Twoim koncie za pośrednictwem Twojego profilu:
Frostpunk, Wiedźmin 2, Wiedźmin 3 są na liście ostatnio granych. Widzę osiągnięcia dla Cyberpunk 2077 i Medieval Dynasty.
Jeśli liczby są prawidłowe, na Twoim koncie jest łącznie 5 gier, a zatem jedna powinna być CP2077.
Sprawdź swoje konto tutaj przez przeglądarkę:
https://www.gog.com/en/account. Czy nadal jest na liście?