Dear friend, I was born in USSR and lived there many years.
Please bring the Soviet Union in Australia if you wish not in Russia.
And please take out of here these militarist, chauvinist and revanchist thugs (like Putin & Co.) that tries to make here big snowy North Korea again.
If you will take all this old-style and new-style Soviet crap from my poor country, I swear I will buy every day a game on GOG (via QIWI) and give it to you as a gift.
Thank you for understanding, buddy! :)

Sorry for offtopic.

What's this? GoG's doing the right thing and fixing things so he can get his game? FRAUD! FRAUD I SAY!!!!

This is serious sarcasm :P To be honest though, you have to give GoG a chance to do their thing. From what i'd say and guess, GoG takes transactions very very seriously; I'd refrain from calling it fraud in the title just because something went wrong during the transaction of money; Only if you never get your game (or money refunded) at all should you call fraud... Or on a faulty product (although GoG's pretty good on that front too, much better than steam used to be).

Please take into account that I've wait some days and made some efforts to draw your attention. :) But without success.
Now I'm going to cry about problem and voila we see the issue has been resolved in 1 hour.
Sorry and thank you, Firek! :)

Is it safe to assume that by "some days" you mean over the weekend? If so, that's the problem. GOG only has limited support on weekends and on weekdays they are only available during regular business hours in Poland. If there was a transaction problem near or over the weekend, then it will generally take "some days" before GOG even addresses it. On top of that you have a third party payment processor involved and who knows what their support is like. Your post may have drawn additional attention that needed to be publicly addressed (accusing GOG of a crime on their own forums), but I seriously doubt that it would have been resolved in any different time frame without this post.

I did the right thing and I took transactions very very seriously and I have wait Friday (skip weekend if you wish, though why support is out for weekend? but ok, it's out), Monday and half of Tuesday's working hours in Poland (please note - not in Russia). I did purchases via QIWI before (can't remember problems), I had contacts with support (can't remember delays like this). I wrote 3 messages (very polite, you know?) with my receipt attached. Did I things right? Did I took transactions very-very seriously? I hope I did.

I'm a bit confused with all this situation and I go to the community to get advice.
Because of it issue is resolved.
But yes, now you can sarcastically call me frauder in response. Ok, no problem.

I can't understand your words about refund. Refund is totally opposite to fraud.

Although my English is bad I know the meaning and usus of this word.
Thank you you had thought about me better than I deserve :)

I've deleted ''fraud' from my messages.
Please change topic of this thread: "Game not added to the library"
Thank you.

What he meant was that if you didn't receive the games at all and GOG refused to give you a refund, than that could be called a fraud.

Just look at this capitalist slimeball. I bet you own a sweatshop using children as slave labor to make t-shirts for Americans too. It's a shame the KGB didn't pay you a visit when it was still around.

I have a chance (small but not equal to zero) to be repressed here.
So do not lose your hope, buddy. lol

The problem is probably multiple systems and minor bugs or timing issues.

You have to consider that there's going to be a dozen systems that the payment has to go through, each with it's own encryption data, internal account information, verification, etc. At any of those steps if it fails, then you have a problem.

Sorta the same thing that was a real issue with databases a while back, but running atomic transactions, or having rewind capabilities, larger issues are dealt with.

Personally i've had issues where Paypal has to pull money from my bank to pay GoG (or someone else), but i've NEVER had issues when money was already in the Paypal account. Fewer steps, fewer verifications, fewer possible bugs and problems.

edit: I'm not saying Paypal is the way to go, as it usually screws you on currency changing... But by removing an extra system and multiple steps in the process, that PayPal for me has been great for paying GoG.