Look... there is a huge amount of words trying to improve a own position, countered by either someone pretty good with laws or simply someone who is not a care-bear at all and making laws or "could not care less" working against this position.
Perhaps the view need to be changed a little, into a more realistic light. To the industry, a gamer is not a customer, instead they are being seen as "consumers" which is basically "the lowest end possible" or lets say... those who got the smallest stick. The ones with the true stick are usually any sort of investors, simply the ones "paying for a project".
Sure, we can say if the consumers are making "crowdfunding" such as on Kickstarters, they may actually create the action of a customer because of their "Investment" without buying any goods nor any license which is at that time simply not available. Nonetheless, in the end even those "crowdfunders" are more likely seen as some sort of consuming-customers with lower rights compared to real customers, the "big investors" putting in hundreds of millions of coins single-handedly.
It is simply some sort of "food chain" which everyone seems to take care of and as long as the consumers, not even seen as real customers, are happy with what they got or "how it has been served to them", their voice is weak and often barely heard. Because... as long as the funds are alright and as long as investors are happy, the company got almost nothing to worry about.
Better consumer rights can only happen if their value is even more appreciated, and if they are not only seen as "sheeps" but instead as "full scaled monsters". Sure, some developers was considering it and it was in many terms a successful teamwork such as on Final Fantasy 14. Those publishers automatically are closer to the consumers and may even see them as some sort of real customer. Yet, not every company is like this and for a big mass of companies out there... a consumer got not much to say, as they simply see anything other "more close and more important to them". It could be fatal, but some companies such as Ubisoft or EA are that stubborn... they may never try to go more close to what they consider "lowest end". For those companies, no need to fight for something... they got no open ears in almost any case and the law is very slow and in many cases simply unable to move.
I just say, to be realistic and sure, the consumer mainly is voting with their wallet... this is how it usually works. They got pretty low power elsewhere but indeed... the lack of spending coins is the almost only thing able to "hurt" the ones "above" and perhaps making them become more vulnerable for becoming consumer friendly.
This is the main issue here: The lack of being consumer-friendly because they simply do, in many cases, not put a lot of value into it.
Perhaps watch this video, it is pretty good i feel... so the own position and how it has been exploited can be understood even better:
https://www.youtube.com/watch?v=9HM9nmqNioQ reseme: Like this "why don't you talk about DRM" which is not a battle you can win legally.
Well, i can win it. Everyone simply need to follow my order for the next 2 years and then any DRM will vanish after... The consumers power is their wallet, not their law which is unfortunately mostly working against them. It is nearly impossible to "force" any big player for/into anything because they are just protected "to well". If so... then a "equal player" would have to stand in for them, someone a bit "higher up."
No, 90% may never follow my orders, because they are addicts and they feel happy with being addicted, no matter if it could be even better for them: The short term benefit is way higher valued, for most consumers, than any long term benefits. Fact is, they even was increasing their spending... which can be seen by the statistics.
The things you and Ross demand are pretty big. Sure, it is worth it to stand in for but it is very hard to make it happen as long as we still do respect "intellectual property rights" which even will mean "they are allowed just to kill their game all of a sudden". I mean, many companies may even "fire" 10% of their employee all of a sudden (just because the customers was not happy with the interest rate, which could be negative)... so what to expect from those? If they can not even offer loyalty to their employees... how should this happen at a even lower stage which is not even protected by true laws?