Posted October 16, 2016
Goodaltgamer
New User
Goodaltgamer Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Oct 2014
From Germany
skeletonbow
Galaxy 3 when?
skeletonbow Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Dec 2009
From Canada
Cavalary
RIP GoodOldGOG:DRMfree,one price,goodies,community
Cavalary Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: May 2011
From Romania
Posted October 16, 2016
skeletonbow: The best part is that everyone can disagree, and then go change their account options to match what they prefer if they so wish.
*nods* And as long as that remains the case, couldn't really mind any change. Make the defaults what you will, let me change them, I'll be fine. ... If only software developers would think the same though. But they take away more and more options... GAH!
(On the matter at hand, had 2FA activated as soon as it was available. Tend to have it for any account I actively use where it's offered. But don't delete cookies, so it's not a nuisance for me.)
Fairfox
New User
Fairfox Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Sep 2010
From United States
Posted October 16, 2016
deleted
jsjrodman
dorkface
jsjrodman Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Dec 2011
From United States
Posted October 16, 2016
jsjrodman: We should engage with GOG on making login both more convenient and more secure, and if they try to make this mandatory without addressing the convenience problems we should remind them that it's a mistake.
mm324: I agree but as you can see it wasn't GOG who started this thread. That tells me that they have no desire or intent to "engage" with us. I'm not ignoring it. I sent a response with 5 concrete things they could do better in reply to the email they sent saying this is being switched on. I'm just trying present a realistic picture of this overall change.
Re: Gog's level of engagement, as a human I expect better, but as a customer of a corporate entity, I don't.
mm324
Ready to wreak havoc
mm324 Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Sep 2008
From United States
Posted October 16, 2016
Fortunately/Unfortunately I'm old enough to remember when a customer was valued, they wanted you to come back. Now with companies having a global reach they don't care if they treat you like crap because there are billions of more people they can "milk" for their money.
P1na
Wandering fruit
P1na Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Apr 2012
From Spain
Shiningstar
New User
Shiningstar Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Oct 2014
From Netherlands
Posted October 16, 2016
I thought it was a phishing mail, just came onto the forum to see if other people also got it. To my suprise gog actually sends an email with links to click on that ask you to login.
mobutu
down with DRM
mobutu Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Sep 2010
From Other
Posted October 16, 2016
At first I thought this was enforced without any opt-out or option to enable or disable the thing, but after reading their email one can still disable it in the account settings. Only difference is it will re.be enabled by default now, as opposed to disabled by default before.
plagren
Grumpy Old Git
plagren Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: May 2011
From Other
Posted October 16, 2016
high rated
I, on the other hand, appreciate it when a website doesn't rely on a massive data mining company for everything. Some things are more important than convenience.
adaliabooks
"Vell, Zaphod's just zis guy, you know?"
adaliabooks Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Jun 2013
From United Kingdom
Posted October 16, 2016
jsjrodman: Why is this a problem now and not before? Who knows. It could be that now the juicier targets have tightened up their procedures, GOG is among the juicy targets which are still readily exploited. Or it maybe that GOG became more visible. Or it may be that automation of attacks simply got better and all accounts are now under attack more than before.
I have a guess at this side of this... new accounts can't gift, so hackers steal old accounts to buy gift codes with stolen credit cards to then sell on places like G2A. At the end of the day, when the fraud is discovered and chargebacks etc. occur Gog is the one who is out of pocket, they've had to pay the fees, the game may already have been downloaded by an end user before the code was revoked so they lose a sale (to some extent) and may still have to pay the publishers of the game (not sure on that one).
So it makes sense for Gog to do as much as possible to secure accounts, particularly those which aren't used regularly where this activity could go unnoticed for a long time.
snowkatt
Easily Bored
snowkatt Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Oct 2010
From Netherlands
Cavalary
RIP GoodOldGOG:DRMfree,one price,goodies,community
Cavalary Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: May 2011
From Romania
Posted October 16, 2016
plagren: I, on the other hand, appreciate it when a website doesn't rely on a massive data mining company for everything. Some things are more important than convenience.
I much prefer it when they don't use third party anything really, as in stuff not hosted on their servers. And I never login to a site with the tool provided by another. Yep, that means I do not touch anything that's not a Facebook property but requires a Facebook login and provides no site-specific alternative. mm324: Fortunately/Unfortunately I'm old enough to remember when a customer was valued, they wanted you to come back. Now with companies having a global reach they don't care if they treat you like crap because there are billions of more people they can "milk" for their money.
No kidding. Also remember GOG being a rather niche seller and striving to maintain its core customer base and make them happy. jsjrodman: Sure, Gog's customer engagement is pretty bad. But so is every large company I deal with.
[...]
Re: Gog's level of engagement, as a human I expect better, but as a customer of a corporate entity, I don't.
Not expecting better spares disappointments, but always demand better, otherwise things will only get worse. [...]
Re: Gog's level of engagement, as a human I expect better, but as a customer of a corporate entity, I don't.
And true about every large company, but do have a couple of good examples, if not that large.
[rant]
My one experience with Leadtek customer support was in the spring of 2015 when I got this computer and the motherboard no longer had an aux or CD in port for the old system the TV tuner has to deliver sound, so I sent a message to Leadtek support asking if there's anything I can do about it. Note that we're talking about a product long since discontinued, which I had bought back in 2004, so providing a solution may have been tricky for their current staff and definitely didn't help them in any way. However, while the English was about as broken as you'd expect from that part of the world, there was no language barrier, no canned replies and no going around in circles. Instead, I got instructions, with pictures attached, to make a cable either from the tuner's existing one or from a CD audio one and a 3.5 mm jack, to poke out through the back of the case and use the line in jack for sound and make it work. That was pretty nice.
Also, in terms of customer engagement, if not solutions, must say Emsisoft. Switched to it as antivirus at the start of the year and I've been keeping the same ticket since to know I reach the same person and whenever there's a problem or I just want to ask something he'll reply within hours or even minutes and we take plenty of things back and forth. Sadly the recent problems, since the forced auto update to 11.10 (I'm on the delayed program update setting, had had no program updates since the beginning, staying at 11.0), are not getting solved and if anything seem to be worsening, but he does assure me he's been pestering the devs and forwarding everything, including the suggested changes, but they're too busy with v12 now, so maybe later. So no real results, but a lot of goodwill. He even told me once that if they implement automatic game mode with no way to turn off the check, since that was a concern I had, I'm free to curse at him. And with this update guess what I saw, so I cursed up a storm in a mail and he said fair enough, not upset at all, will definitely be on the devs' case to change it. Still waiting for, well, anything to actually happen though.
[/rant]
Off topic, i know, but just showing some support for nice people.
Post edited October 16, 2016 by Cavalary
russellskanne
Social Solipsist
russellskanne Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Oct 2012
From Germany
Posted October 16, 2016
So every sane person, who deletes it's cookies after a browser session, has to enter a code every time they login... No thanks!
When the heck will GOG implement the much needed email-change confirmation procedure!? That is important, not this bs.
When the heck will GOG implement the much needed email-change confirmation procedure!? That is important, not this bs.
PaterAlf
Cookie Monster
PaterAlf Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Apr 2012
From Christmas Island