Posted August 15, 2020
StingingVelvet
Devil's Advocate
StingingVelvet Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Nov 2008
From United States
fortune_p_dawg
constipationisbad
fortune_p_dawg Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Aug 2011
From United States
Posted August 17, 2020
fortune_p_dawg: i do have backups.
it's not in my account anymore. should be pretty clear what the problem is. i would never pay money for a one time download.
it's one thing if gog as an entity implodes. but when games start randomly disappearing from one's account (that ontherwise seems to be fully functional) i see that as problematic.
that said, it's not the money. the game isn't particularly expensive and it's a good game. i actually wouldn't mind paying for it, seeing as how i got it for free. it's more that if the game gets updated, my backups fail, and again, the fact that i would never willfully purchase a one time download. the way i see it, it's slippery slope to just say "oh well i have my backups!"
nightcraw1er.488: Ah, well that is well and good. It’s just often these “I have lost xyz game” is down to not backing up offline. Was just making that point. it's not in my account anymore. should be pretty clear what the problem is. i would never pay money for a one time download.
it's one thing if gog as an entity implodes. but when games start randomly disappearing from one's account (that ontherwise seems to be fully functional) i see that as problematic.
that said, it's not the money. the game isn't particularly expensive and it's a good game. i actually wouldn't mind paying for it, seeing as how i got it for free. it's more that if the game gets updated, my backups fail, and again, the fact that i would never willfully purchase a one time download. the way i see it, it's slippery slope to just say "oh well i have my backups!"
Crimson-X
New User
Crimson-X Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Apr 2010
From United States
Posted August 18, 2020
Come on GOG. How long is it going to take to fix this?
fortune_p_dawg
constipationisbad
fortune_p_dawg Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Aug 2011
From United States
my name is catte
i touch your foods
my name is catte Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Mar 2010
From United Kingdom
Posted August 18, 2020
I don't think it should be necessary for each person to contact support separately. The issue of the game disappearing has been brought to their attention, so they should be working on a solution that restores it to everyone who should have it. It shouldn't be on the individual user to put their hand up and say "yup, over here!".
fortune_p_dawg
constipationisbad
fortune_p_dawg Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Aug 2011
From United States
Posted August 18, 2020
seems like it was fixed for me.
i wonder what happened...
i wonder what happened...
Crimson-X
New User
Crimson-X Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Apr 2010
From United States
Hikage_XjS
ゴーストルール
Hikage_XjS Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: May 2015
From Greece
Posted August 18, 2020
And now both games are available as separate entries on the store. Good. (Was that always the case?)
I guess it was a (badly worded) limited time offer and then they messed up the database entries. Maybe.
I guess it was a (badly worded) limited time offer and then they messed up the database entries. Maybe.
Post edited August 18, 2020 by Hikage1983
my name is catte
i touch your foods
my name is catte Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Mar 2010
From United Kingdom
Crimson-X
New User
Crimson-X Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Apr 2010
From United States
Posted August 18, 2020
They were actually already separate, it was just that you got the first game free if you bought the second.
Hikage_XjS
ゴーストルール
Hikage_XjS Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: May 2015
From Greece
Posted August 18, 2020
Hikage1983: And now both games are available as separate entries on the store. Good. (Was that always the case?)
I guess it was a (badly worded) limited time offer and then they messed up the database entries. Maybe.
my name is coole catte: You mean (non worded). :P I guess it was a (badly worded) limited time offer and then they messed up the database entries. Maybe.
Hikage1983: And now both games are available as separate entries on the store. Good. (Was that always the case?)
I guess it was a (badly worded) limited time offer and then they messed up the database entries. Maybe.
Crimson-X: They were actually already separate, it was just that you got the first game free if you bought the second. I guess it was a (badly worded) limited time offer and then they messed up the database entries. Maybe.
Post edited August 18, 2020 by Hikage1983
seppelfred
New User
seppelfred Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Dec 2013
From Other
Posted November 20, 2020
Now it happened to me, too. I bought the bundle right away when the games were released here.
An hour ago Alwa's Awakening disappeared from my library. And on it's gamecard it isn't marked as "owned" anymore.
I guess I have to consult the support.
An hour ago Alwa's Awakening disappeared from my library. And on it's gamecard it isn't marked as "owned" anymore.
I guess I have to consult the support.
Post edited November 20, 2020 by seppelfred
gnadenlos
New User
gnadenlos Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Feb 2015
From Germany
Posted December 17, 2020
Same problem for me. Awakening is gone from my library!
Novotnus
Gray Zombie Cat
Novotnus Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Dec 2009
From Poland
Posted December 17, 2020
low rated
Maybe Xi doesn't like it.
astrugar710
New User
astrugar710 Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: May 2012
From United States
Posted January 03, 2021
My Alwa's Awakening copy disappeared too. It was in my account until recently, but now is gone.
Is this still an issue for anyone else?
Is this still an issue for anyone else?