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Destro: I've asked our Product team to investigate further
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tfishell: Can you ask them to look at this list too?

https://www.gog.com/mix/games_that_treat_gog_customers_as_second_class_citizens
https://www.youtube.com/watch?v=K8E_zMLCRNg
People play games that are younger than 5 years?
Just checked Everspace. The patch was released on Steam yesterday and the offline installers were updated on GoG today.
high rated
Hi all,

Like Destro said earlier, there was an update to The Long Journey Home uploaded to our pipeline on the 15th of August onto a testing branch. The developer cleared the update for launch today. We sincerely apologize for the inconvenience. We will work with the developer to ensure that all future updates will be released on par with Steam.
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JudasIscariot: Hi all,

Like Destro said earlier, there was an update to The Long Journey Home uploaded to our pipeline on the 15th of August onto a testing branch. The developer cleared the update for launch today. We sincerely apologize for the inconvenience. We will work with the developer to ensure that all future updates will be released on par with Steam.
I remember some developers claiming that they sent patches to GoG but they were never updated here. I wonder if something similar happened with them.

And of course I can't remember which developers or which games -_-

I don't know if GoG has an easy way to check which games had a testing branch uploaded but weren't cleared in a while.
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JudasIscariot: We will work with the developer to ensure that all future updates will be released on par with Steam.
Ideally all developers.
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JudasIscariot: Hi all,

Like Destro said earlier, there was an update to The Long Journey Home uploaded to our pipeline on the 15th of August onto a testing branch. The developer cleared the update for launch today. We sincerely apologize for the inconvenience. We will work with the developer to ensure that all future updates will be released on par with Steam.
Much appreciated.
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JudasIscariot: Hi all,

Like Destro said earlier, there was an update to The Long Journey Home uploaded to our pipeline on the 15th of August onto a testing branch. The developer cleared the update for launch today. We sincerely apologize for the inconvenience. We will work with the developer to ensure that all future updates will be released on par with Steam.
Very good to hear, Judasiscariot, it's available on GOG Galaxy for installing online, but still there is no standalone installer. Thank you very much to make this one available, also the standalone patch (so I'm glad to skip a 5 GB file to download).

Thanks and cheers,
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Destro: I just wanted to chime in here quickly.

From what I can see, there was a patch uploaded to GOG Galaxy Pipeline (a system that many developers use, where they can upload new builds and publish them directly to users and GOG) about 2 days ago, however it was uploaded to a testing (internal) branch only and never published to a master (public) one.

Whether this is intentional (like for testing) or some misunderstanding - I do not know. I've asked our Product team to investigate further and let you know.
About Damn Time and while you're at it RELEASE ALL THE NEW PATCHES PRONTO!
Post edited August 19, 2017 by fr33kSh0w2012
I guess us non-galaxy customers will have to wait until Monday.
On the subject, how about a bit more transparency about pending updates and update policies? For example, GOG's offering of AI War is more than 2 years out of date. AI War's developer says they sent a new update to GOG, but it clearly never arrived. The GOG store page for AI War makes no mention of how badly outdated GOG's offering is. The only ways to discover this are for the in-game updater to successfully call home and then start asking to update (and, according to another recent post, that update doesn't even install correctly, though it runs fine once the user works around the bad update) or for the user to go browse the developer's changelog and notice the severe discrepancy between the in-game version number and the entries in the changelog.

As for specific transparency, several things come to mind:
1) For games that GOG has no intention of updating, tell us that it is abandoned. Where possible, indicate whether it's because the developer has abandoned it upstream or (as with AI War) GOG elected to abandon it despite ongoing work from the developer.
2) For games that still receive updates, provide visibility into the existence of not-yet-released patches. Destro says that a developer uploaded a patch that then got orphaned in an internal queue. None of the customers can see that. The developer may have thought that he was waiting on GOG, and GOG apparently was waiting on the developer to make further decisions. If users could see that the patch was in the pipeline, they could remind the appropriate party that more work was needed.
3) For games that receive updates, some system (not based on GOG Galaxy!) to detect that they have been updated would be appreciated. I don't think GOG really wants people speculatively redownloading installers to check the version, but that's the only method I know to use at the moment. (I know I can cancel the download when the browser prompts me to pick a filename. I'd rather see a listing of all my games and their real versions.)
Post edited August 19, 2017 by advowson
So I just checked whats stored in my "TLJH"-files and the patch available is the old one from a month ago and not the 14th aug one.
EDIT: I know realized that other people said that waiting for Monday in gog-land was the sane thing to do.
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JudasIscariot: Hi all,

Like Destro said earlier, there was an update to The Long Journey Home uploaded to our pipeline on the 15th of August onto a testing branch. The developer cleared the update for launch today. We sincerely apologize for the inconvenience. We will work with the developer to ensure that all future updates will be released on par with Steam.
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tremere110: I remember some developers claiming that they sent patches to GoG but they were never updated here. I wonder if something similar happened with them.

And of course I can't remember which developers or which games -_-

I don't know if GoG has an easy way to check which games had a testing branch uploaded but weren't cleared in a while.
Post edited August 20, 2017 by tofukind
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JudasIscariot: Hi all,

Like Destro said earlier, there was an update to The Long Journey Home uploaded to our pipeline on the 15th of August onto a testing branch. The developer cleared the update for launch today. We sincerely apologize for the inconvenience. We will work with the developer to ensure that all future updates will be released on par with Steam.
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XenonS: Very good to hear, Judasiscariot, it's available on GOG Galaxy for installing online, but still there is no standalone installer. Thank you very much to make this one available, also the standalone patch (so I'm glad to skip a 5 GB file to download).

Thanks and cheers,
Hi,

This should be fixed now. Sorry about that!
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JudasIscariot: We will work with the developer to ensure that all future updates will be released on par with Steam.
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tfishell: Ideally all developers.
It is not realistic to expect GOG staff constantly polling any possible updates for all of their 2103 games, or even half of them. Valve doesn't do it either, they have a total hands-off approach to it.

It is quite understandable GOG expects publishers/developers to take care of sending updates when they are ready. GOG's main work is to try to make that process as easy as possible for the developers, and react when they notice issues.