Posted December 17, 2020
high rated
Dear friends of GOG,
I'm an empathic guy. Really. I am not the type of angry person who spends all day on the internet practicing hate speech or igniting arguments. I believe in dialogue and the possibility of collective construction. This is one of my maxims in life. That said, allow me: I know it must not be easy for you what has happened!
Problems involving Cyberpunk are everywhere, and I was there defending CDPR employees for finding disgusting crunch practices, but I am also the guy who will repudiate any and all censorship practices, and from there we come to the episode of "Devotion ".
It is not just today that you, the GOG team, have received criticism about the lack of transparency in your actions. We still do not know what kind of methodology you use to approve or not a game in the store or because you try to push the galaxy as something mandatory (even selling the idea of being optional), for example. These things, in general, don't bother me so much. I keep finding you the best digital PC game store and I will not abandon you due to the latest events, but you MUST recognize that you made a mistake, and made an UGLY mistake with one of the most insolent and insane justifications I've ever seen in this medium.
GOG, I know you can't talk about it, but I speak for you: dealing with the Chinese government and its censorship laws is not easy. We know, GOG. We know. And it is understandable that you should have given up releasing a game under the penalty of what we assume to be some kind of sanction that prevents CDPR from selling its products in one of the largest economies in the world. I am also empathetic about this, and I reiterate that it is certainly an equally difficult situation for you, but pay attention to the narrative you have created: blaming the players, THE PLAYERS, GOG, your CLIENTS, to justify the cancellation of a game.
Do you have public relations on your staff? If they don't, I advise hiring one immediately, otherwise I suggest rethinking this employee, because surely he or she is performing this role in the worst possible way. It is really pathetic from a communicational point of view.
Look at the tsunami of negative feedback that you have been receiving, not necessarily for going back on the launch of Devotion around here, but for the primary way in which you interact with your customers.
Honestly, you could have managed this situation in multiple ways. They could, for example, have said something like "Look, guys, unfortunately we had some problems launching Devotion around here, so we apologize to the developer and our customers for what happened. We will work hard so that in the future we can resolve this situation". Do you see how easy it would be? You would not need to mention objectively why, as we understand that this would compromise you, but the form and content of the message that you published was basically calling us, your customers, dumb. Sorry, but this is the reality!
Yes, it is likely that there would be reactions and manifestos in the same way, but the intensity would be a thousand times less, because at least you would have given us a message like "we are sad about this and we understand you". There would be a degree of empathy on our part, do you understand?
Unfortunately, and nevertheless, you managed to make matters worse by requiring the moderators of the GOG page on Reedit to remove the flag of China as soon as, which they added only temporarily to legitimately protest the situation.
Error after error, you managed to create an unrestrained train that grows more and more every minute, and tarnishes the good reputation that you have had the effort to build during the last years.
You cannot correct the error. What happened, happened, but you need to be humble enough to, as I said before, recognize that you were wrong in approach, in form and in content, so that in the future we will be able to re-establish degrees of trust and respect for you, which have collapsed a lot in past hours.
I apologize for the harsh words, but this is the manifestation of someone who is not only a customer of the store, but also wants you to grow more and more.
Reflect!
I'm an empathic guy. Really. I am not the type of angry person who spends all day on the internet practicing hate speech or igniting arguments. I believe in dialogue and the possibility of collective construction. This is one of my maxims in life. That said, allow me: I know it must not be easy for you what has happened!
Problems involving Cyberpunk are everywhere, and I was there defending CDPR employees for finding disgusting crunch practices, but I am also the guy who will repudiate any and all censorship practices, and from there we come to the episode of "Devotion ".
It is not just today that you, the GOG team, have received criticism about the lack of transparency in your actions. We still do not know what kind of methodology you use to approve or not a game in the store or because you try to push the galaxy as something mandatory (even selling the idea of being optional), for example. These things, in general, don't bother me so much. I keep finding you the best digital PC game store and I will not abandon you due to the latest events, but you MUST recognize that you made a mistake, and made an UGLY mistake with one of the most insolent and insane justifications I've ever seen in this medium.
GOG, I know you can't talk about it, but I speak for you: dealing with the Chinese government and its censorship laws is not easy. We know, GOG. We know. And it is understandable that you should have given up releasing a game under the penalty of what we assume to be some kind of sanction that prevents CDPR from selling its products in one of the largest economies in the world. I am also empathetic about this, and I reiterate that it is certainly an equally difficult situation for you, but pay attention to the narrative you have created: blaming the players, THE PLAYERS, GOG, your CLIENTS, to justify the cancellation of a game.
Do you have public relations on your staff? If they don't, I advise hiring one immediately, otherwise I suggest rethinking this employee, because surely he or she is performing this role in the worst possible way. It is really pathetic from a communicational point of view.
Look at the tsunami of negative feedback that you have been receiving, not necessarily for going back on the launch of Devotion around here, but for the primary way in which you interact with your customers.
Honestly, you could have managed this situation in multiple ways. They could, for example, have said something like "Look, guys, unfortunately we had some problems launching Devotion around here, so we apologize to the developer and our customers for what happened. We will work hard so that in the future we can resolve this situation". Do you see how easy it would be? You would not need to mention objectively why, as we understand that this would compromise you, but the form and content of the message that you published was basically calling us, your customers, dumb. Sorry, but this is the reality!
Yes, it is likely that there would be reactions and manifestos in the same way, but the intensity would be a thousand times less, because at least you would have given us a message like "we are sad about this and we understand you". There would be a degree of empathy on our part, do you understand?
Unfortunately, and nevertheless, you managed to make matters worse by requiring the moderators of the GOG page on Reedit to remove the flag of China as soon as, which they added only temporarily to legitimately protest the situation.
Error after error, you managed to create an unrestrained train that grows more and more every minute, and tarnishes the good reputation that you have had the effort to build during the last years.
You cannot correct the error. What happened, happened, but you need to be humble enough to, as I said before, recognize that you were wrong in approach, in form and in content, so that in the future we will be able to re-establish degrees of trust and respect for you, which have collapsed a lot in past hours.
I apologize for the harsh words, but this is the manifestation of someone who is not only a customer of the store, but also wants you to grow more and more.
Reflect!
