Zaul: However that is not the answer I wanted, nor does it go with their 30 day refund guarantee ( If a dev cant solve your issue we will refund the game ).

Zaul: Hello,

I purchased the Title No Mans Sky last night from GoG, thinking Hey I'll give these guys a chance ( Usually I go with Steam , but I really liked GoG in the past ).

Upon release day today No Mans Sky was not only broken but unplayable. Even on the highest end systems ( I'm running a 6800k i7, 32gb ram, gtx 1080FTW edition ect ).

I contacted support and was told to wait for a patch before asking for a refund.

However that is not the answer I wanted, nor does it go with their 30 day refund guarantee ( If a dev cant solve your issue we will refund the game ).

Waiting for a patch isn't solving an issue, the game is clearly broken, poorly optimized and all around a dud.

I've opened a paypal claim to refund the money forcefully, but after contacting support again and explaining this is unacceptable they've ignored me.

Has anyone else had this issue? Or an issue getting a refund back?
I'm considering opening a small claims court case in my country if they don't comply, but it's not really worth it other than if I want to stick it to them legally ( and it's expensive ).

Zaul: Hello, I purchased the Title No Mans Sky last night from GoG [..]
I've opened a paypal claim to refund the money forcefully [..]
I'm considering opening a small claims court case in my country if they don't comply, but it's not really worth it other than if I want to stick it to them legally ( and it's expensive ).

tinyE: A small claims court?

This should be good. :P

-Has the judge ruled on commuting my life sentence yet?

-No. I'm afraid he's too busy with a video game fraud case.

Laggers: Waiting for a patch that might never appear or appear in a long time clearly doesn't justify refusing a refund.

Laggers: I believe that GoG is in the wrong here. The game is clearly broken and the ToS clearly state that if GoG can't fix the issue they will issue a refund. Waiting for a patch that might never appear or appear in a long time clearly doesn't justify refusing a refund.Laggers: That's what small claims court exists for. Small cases that are short and inexpensive and don't justify the cost of an actual civil court case. Just because it's just $60 and not $10 000 doesn't change the fact that a person has been wronged and has a right to challenge that fact in a legal proceeding.

Zaul: Hello,

I purchased the Title No Mans Sky last night from GoG, thinking Hey I'll give these guys a chance ( Usually I go with Steam , but I really liked GoG in the past ).

Upon release day today No Mans Sky was not only broken but unplayable. Even on the highest end systems ( I'm running a 6800k i7, 32gb ram, gtx 1080FTW edition ect ).

I contacted support and was told to wait for a patch before asking for a refund.

However that is not the answer I wanted, nor does it go with their 30 day refund guarantee ( If a dev cant solve your issue we will refund the game ).

Waiting for a patch isn't solving an issue, the game is clearly broken, poorly optimized and all around a dud.

I've opened a paypal claim to refund the money forcefully, but after contacting support again and explaining this is unacceptable they've ignored me.

Has anyone else had this issue? Or an issue getting a refund back?
I'm considering opening a small claims court case in my country if they don't comply, but it's not really worth it other than if I want to stick it to them legally ( and it's expensive ).

Laggers: I believe that GoG is in the wrong here. The game is clearly broken and the ToS clearly state that if GoG can't fix the issue they will issue a refund. Waiting for a patch that might never appear or appear in a long time clearly doesn't justify refusing a refund.

Zaul: ( I'm running a 6800k i7, 32gb ram, gtx 1080FTW edition ect ).

rtcvb32: Besides, if the patch fails he still has something like 10 days (after the patch) to get a refund if that all failed.

rtcvb32: Let's assume a game is totally borked and won't work right, and you are told to download the latest NVidia drivers that come out in 1-2 day which is suppose to fix whatever the devs failed to do. Would that still be reason enough to demand a refund?

I'm not sure GoG is in the wrong in this case, namely because the devs are actively patching the game and any fixes GoG might want to try would be moot to rush.

Besides, if the patch fails he still has something like 10 days (after the patch) to get a refund if that all failed. I'd recommend waiting personally, it's not like a refund is going to make him play the game any faster since Steam will have the exact same issues until the game's patched.rtcvb32: What OS are you running? If it's before Win 7 SP1, then the issue might be related to the VS2015 dll's and not the game. I have this issue where i can't update to SP1 or install the VS2015 package.