Man, my face would be so red...hopefully op has the decency to apologize.

Oof.

D'oh...

Also kudos to GOG to leaving a thread with a title like this stand. I guess other sites would have deleted it on sight.

10/10 plot twist. :D

As it usually go, complain threads are common but rarely a one sided issue ! though there also exist many valid ones.

GOG has many problems and faults, but support is not one of them.

Life is a scam. Where's my refund?

Obviously they can make better (for customers) deals with publishers so that it is ensured they (publishers) provide patches in a timely manner.
There are a lot of posts ridiculing OP for this. But it may well be that a part of the blame falls to GOG because of the following:

If I click on the 'Support' button I get to this page https://support.gog.com/hc/en-us?product=gog . But on this new page I am no longer logged in. If I wouldnt know of this problem I wouldnt realize it - this (not realizing) has happened to me in the past. I need to click on "Sign In" in the upper right corner - which then happens automatically without me entering credentials. Now if I didnt click on "Sign In" I can still open support tickets but have to enter an Email address etc as I am a "guest" then and not a logged in customer. I have complained about this "stealthy auto logout" kinda behaviour before. As it appears this (mis)feature is also causing GOG more work. Maybe they should fix it some time? (Of course I do not know if this was instrumental in OPs mistake/mismatch.)


Edit: And to those who ridicule OP here. In no way changes this new 'plot twist' the underlying problems of "update lag" and not showing version numbers to potential buyers.

Similarly obvious is the fact I doubt that's as easy as you think, otherwise it would happen already. Remember also that GOG does not negotiate from a place of strength really, they are a blip on the radar compared to Steam and are asking developers and publishers to put in extra effort on their platform. It's never going to be 100%.

-loads .45-
please step this way

GOG is the best Store of the digital games.

Valve and Steam are scammers.

I've had issues like this with a few digital retailers
We are in an age where people can hide behind a PC
and simply not answer the phone or email

Gaming via digital download is an honor system so as such you really have to research before you buy

Know this:

Gog will remove any game you bought from elsewhere stating that the seller purchased the key with a stolen credit card so do not trade Gog keys or accept them from elsehwere...even bundles.

Games which are Early Access or have a lot of DLC should be bought through Steam only unless they are Ubisoft or EA games in which instance should be bought from Uplay or Origin because Ubi and EA can be quite cheeky about patching and DLCs if their games are bought elsewhere

Over half of Steam's catalogue are hideous games made by Jr. High Students or deadware so heavily research anything outside the mainstream you purchase on Steam

Avoid games that are too server dependent because those servers eventually go down along with your games.

Not to encourage piracy but sometimes it's better to 'test' a game before fully committing to a purchase so that you're not crying about compatibility issues later while everyone laughs at you.

Please avoid buying games for PC which are obvious emulated ports of sixteen bit era games; this is like someone telling you that it is unethical to download a SNES rom only then for them to download it themselves and try to sell it to you.

On the same breath: GOG isn't a 'scam' but rather DRM
When push comes to shove in court for downloading abandoned ware the defendant's best excuse is 'the game is not sold anywhere anymore'
Half of GOG's collection are games that were salvaged by pirates of the 90's. Many of them the original data was trashed when companies went down but you could find these old pirate scraping on some abandonedware sites which were not deemed illegal however were deemed unethical and potentially illegal if copyright holders ever circled back for said data.
Using DOSBox GOG began hunting down the original copyright holders to legally sell their old pirate-hacked games.
In doing so you can now not use the excuse "The game is not sold anywhere." anymore.

It depends on the game. I don't think it's intentional, but often enough GOG (or the developer) updates the galaxy installers with the latest patch, but forgets to do it for the offline installers. What is lost if you don't use galaxy depends on what's in that patch. It's the same story as the OP is complaining about, just once removed. Steam gets the first patching, GOG galaxy users are second class citizens and fail to get some of the steam patches, and GOG offline users are third class citizens and fail to get even more of the steam patches.

Not sure what you mean with the "100%" sentence. But evidence that GOG has the position of strength is that they (supposedly) have a 30% share of sales and the other side gets 70%. This is the most important part (probably) of such deals and its dictated by GOG. So yes - I think GOG does have the "stronger" position.
(And I said nothing about easy and dont know why you would assume sth about me thinking it is a certain level of easy.)

That was a great twist, this thread is awesome.