It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
General discussionGOG galaxy client wiped out my entire games folder(20 posts)(20 posts)
(20 posts)
Pages:
1
2
This is my favourite topic
Posted August 29, 2015
Just wanted to say don't use the client. It deleted (and purged) every game
I own from GOG. It's not even in the recycle bin. I fired up the client today and noticed
a few of my games said "corrupted data", I then realized ALL of them said that. I went to my local
folder and the entire games folder was missing.

D:\Video Games\GOG

Dont use the client is all I can say. I've reached out to GOG through twitter.
No posts in this topic were marked as the solution yet. If you can help, add your reply
Posted August 29, 2015
If that's true, best you can do is post your logs at http://mantis.gog.com/ to avoid similar issues in the future, because something seriously went wrong.
I'm using Galaxy since the very beginning and such a thing never happened to me..
Posted August 29, 2015
Yup there's another thread on the subject here I didn't find before posting this:

http://www.gog.com/forum/general/gog_galaxy_has_just_deleted_my_entire_games_folder

thanks
Posted August 29, 2015
That was an old issue which supposed to be already solved. Successfully added/imported and uninstalled plenty of games to Galaxy without any problems, even with non-GoG games.. If the problem still persist for you, there might be others facing it in the future, so please, leave a note along with your logs at mantis.
Posted August 29, 2015
avatar
mike_cesara: That was an old issue which supposed to be already solved. Successfully added/imported and uninstalled plenty of games to Galaxy without any problems, even with non-GoG games.. If the problem still persist for you, there might be others facing it in the future, so please, leave a note along with your logs at mantis.
Yep, just left a note with mantis...happened this morning using 1.0.7
Posted August 29, 2015
avatar
cimerians: Yep, just left a note with mantis...happened this morning using 1.0.7
Thanks! Still missing your logs however : )
You'll find them in %ALLUSERSPROFILE%\GOG.com\Galaxy\logs path,
usually C:\ProgramData\GOG.com\Galaxy\Logs
Posted August 29, 2015
avatar
mike_cesara: That was an old issue which supposed to be already solved. Successfully added/imported and uninstalled plenty of games to Galaxy without any problems, even with non-GoG games.. If the problem still persist for you, there might be others facing it in the future, so please, leave a note along with your logs at mantis.
avatar
cimerians: Yep, just left a note with mantis...happened this morning using 1.0.7
I've seen your similar post in another topic. Do I understand correctly that when using the option to import game installation folder, you have selected parent folder above the installation instead of the folder with the game?

If so, when uninstalling the game - I assume you did it using the client, not Add / Remove programs? If that's the case, have you maybe selected the checkbox to delete ALL user data related to that game installation?
Post edited August 29, 2015 by Destro
Posted August 29, 2015
GOG galaxy sure is a funny piece of software. Last time it updated, it managed to mess up my computer and web browser so bad that I had to reset the whole machine. Sure, it worked after that, but oh boy was it interesting...
Posted August 29, 2015
avatar
cimerians: Yep, just left a note with mantis...happened this morning using 1.0.7
avatar
mike_cesara: Thanks! Still missing your logs however : )
You'll find them in %ALLUSERSPROFILE%\GOG.com\Galaxy\logs path,
usually C:\ProgramData\GOG.com\Galaxy\Logs
I uploaded the logs just now to the mantis ticket I opened.

I think it started when I selected the parent folder instead of the Ultima V folder to import that game.

I picked this: D:\Video Games\Gog

Instead of this: D:\Video Games\Gog\UltimaV

2015-08-29 09:13:23:373 [galaxy_client][Information]: Scheduled game Ultima V - Warriors of Destiny (1207662443) uninstallation; launchedExternally: false, keepSaves: false
2015-08-29 09:13:23:374 [galaxy_client][Information]: Starting ClientTask: UninstallGameTask
2015-08-29 09:13:23:374 [galaxy_client][Information]: Requesting service to run process: D:\Video Games\GoG\unins001.exe, with arguments: "D:\Video Games\GoG\unins001.exe" /VERYSILENT .
2015-08-29 09:13:23:374 [galaxy_client][Information]: Requesting service to run process
2015-08-29 09:13:23:375 [galaxy_client][Information]: Sending message of type 1 [Sequence Number: 718964179], rseq 0 completed OK
2015-08-29 09:13:23:375 [galaxy_client][Information]: Request sent [Sequence Number: 718964179], waiting for response...
2015-08-29 09:13:23:385 [galaxy_client][Information]: Sending data for run process request to service complete
2015-08-29 09:13:23:385 [galaxy_client][Warning]: Failed waiting for process initialization D:\Video Games\GoG\unins001.exe, error code: 1471
2015-08-29 09:13:23:546 [galaxy_client][Information]: Received windows message. ProductId: 1207662443, Command: uninstallStart.
2015-08-29 09:13:23:546 [galaxy_client][Warning]: Failed locking product 1207662443 for 'handleGameUninstallationStartedExternally' because it is already locked by 'UninstallGameTask'
2015-08-29 09:13:23:546 [galaxy_client][Warning]: Received external command 'uninstallStarted' for game 1207662443, but it is not known
2015-08-29 09:14:58:162 [galaxy_client][Warning]: Failed getting process exit code: error 5; returning 0
2015-08-29 09:14:58:162 [galaxy_client][Information]: Game 1207662443 uninstall succeeded; proceeding with remove from db
2015-08-29 09:14:58:162 [galaxy_client][Information]: ClientTask finished: UninstallGameTask
2015-08-29 09:14:58:189 [galaxy_client][Information]: Reloaded product info from DB for product productId '1207662443' (language 'English' version '0' revisions '1207662443'), remote: productId '1207662443' (language 'English' version '26587310' revisions '1207662443'), state Broken/Installing
2015-08-29 09:14:58:189 [galaxy_client][Warning]: Failed locking product 1207662443 for 'reloadProductInfo' because it is already locked by 'scheduleRemovingGameFromDB'
2015-08-29 09:14:58:190 [galaxy_client][Information]: Starting ClientTask: RemoveGameFromDbTask
2015-08-29 09:14:58:193 [galaxy_client][Information]: Removing game 1207662443 support folder = C:\ProgramData\GOG.com\Galaxy\support\1207662443 during game uninstallation succeeded.
2015-08-29 09:14:58:193 [galaxy_client][Information]: Removing game 1207662443 downloads folder = D:\Video Games\GoG\!Downloads\temp\1207662443 during game uninstallation succeeded.
2015-08-29 09:14:58:193 [galaxy_client][Information]: Processing uninstallComplete productId=1207662443
2015-08-29 09:14:58:297 [galaxy_client][Information]: ProductId 1207662443 deleted from index
2015-08-29 09:14:58:312 [galaxy_client][Information]: DeleteProductDB complete for gameId 1207662443
2015-08-29 09:14:58:312 [galaxy_client][Information]: ClientTask finished: RemoveGameFromDbTask
2015-08-29 09:14:58:325 [galaxy_client][Error]: Could not reload product info for GameID: 1207662443
2015-08-29 09:14:59:692 [galaxy_client][Information]: Received windows message. ProductId: 1207662443, Command: uninstallComplete.
2015-08-29 09:14:59:692 [galaxy_client][Information]: Could not schedule removal of game 1207662443 - either is not known or is locked
2015-08-29 09:15:20:535 [galaxy_client][Information]: Sending eula for game 1207662443, language en location http://cdn.gog.com/content-system/v1/eulas/1207662443/windows/eula_en
2015-08-29 09:15:22:394 [galaxy_client][Information]: Job ProductSync (1207662443) id: 6 state: Failed is finished, forgetting and scheduling new job of type ProductSync (1207662443)
2015-08-29 09:15:22:394 [galaxy_client][Information]: Job 'ProductSync (1207662443) id: 6 state: Failed' removal requested, but it is finished - removing immediately
2015-08-29 09:15:22:394 [galaxy_client][Information]: Destroying job 6
2015-08-29 09:15:22:394 [galaxy_client][Information]: Adding job ProductSync (1207662443) id: 7 state: Scheduled
2015-08-29 09:15:22:394 [galaxy_client][Information]: Product 1207662443 installation requested; product is currently not installed
2015-08-29 09:15:22:394 [galaxy_client][Information]: Starting ClientTask: PrepareProductInstallationTask
2015-08-29 09:15:22:394 [galaxy_client][Information]: Initializing PrepareProductInstallationTask for productId 1207662443...
2015-08-29 09:15:22:394 [galaxy_client][Information]: Deserializing game manifest...
[
Post edited August 29, 2015 by cimerians
Posted August 29, 2015
Thanks again!
Had a quick look into your logs, according to them some of your games were installed directly in D:\Video Games\GoG\ folder:
2015-08-29 09:18:55:341 [galaxy_client][Information]: Loading minimanifest D:\Video Games\GoG\goggame-1207658730.info
then you started uninstallation process:
2015-08-29 09:19:03:020 [galaxy_client][Information]: Requesting service to run process: D:\Video Games\GoG\unins000.exe, with arguments: "D:\Video Games\GoG\unins000.exe" /VERYSILENT .
and that explains a lot..
Every game should be installed in separate folder. If you checked to delete all your data, uninstaller simply removed everything in its folder. No surprise here.
Posted August 29, 2015
Did he really jam every game in a single folder?? O_o
Posted August 29, 2015
avatar
phaolo: Did he really jam every game in a single folder?? O_o
Wait.. is that not how everybody does it?
Posted August 29, 2015
avatar
phaolo: Did he really jam every game in a single folder?? O_o
avatar
Smannesman: Wait.. is that not how everybody does it?
I hope not to that extent

My GOG games are in...
"E:\GOG Games\[Game's folder]"
Posted August 29, 2015
You've started importing games starting with Ultima VI and pointed to main games directory, ignoring warning message. Galaxy couldn't find Ultima VI there and started downloading the game. Then was Ultima V and so on..

2015-08-29 09:09:30:007 [galaxy_client][Error]: Could not reload product info for GameID: 1207662453
2015-08-29 09:09:30:054 [galaxy_client][Information]: ProductDetails fetched for game '1207662453'. Sending to frontend.
2015-08-29 09:09:48:250 [galaxy_client][Information]: Syncing offline game to D:\Video Games\GoG.

Destro, looks like we are going to need one more pop-up asking about target in cases like this one..
or move pop-up after scanning for a game, galaxy couldn't find teenagent in c:\windows\system32, would you like to install the game? yes, browse, cancel..
Attachments:
import_warning.jpg (22 Kb)
Post edited August 29, 2015 by mike_cesara
Posted August 29, 2015
avatar
cimerians: Yep, just left a note with mantis...happened this morning using 1.0.7
avatar
Destro: I've seen your similar post in another topic. Do I understand correctly that when using the option to import game installation folder, you have selected parent folder above the installation instead of the folder with the game?

If so, when uninstalling the game - I assume you did it using the client, not Add / Remove programs? If that's the case, have you maybe selected the checkbox to delete ALL user data related to that game installation?
Yes I picked the parent folder when importing instead of the game folder:

I picked this: D:\Video Games\Gog

Instead of this: D:\Video Games\Gog\Ultima V

Yes, I used the client to uninstall but I did not select to delete all user data. I don't think I remember selecting that. Is it selected by default? I have nothing installed anymore at the moment so I can't look. lol

Its not that big of a deal for me when I think about it because I haven't spent too much time on many of my GOG games the last few years other than Pool of Radiance this past week. So losing my save file for that hurts. I think this would be devastating for other people though who game a lot more with GOG games than I do. I simply had most of my library loaded over the years but never had the time to play many of them.



Edit: By the way, like I mentioned I used the client to uninstall not Windows but when I go to Add / Remove programs the games still show up there but of course the entire GOG folder is deleted.
Post edited August 29, 2015 by cimerians
Pages:
1
2
This is my favourite topic
Community
General discussionGOG galaxy client wiped out my entire games folder(20 posts)(20 posts)
(20 posts)