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General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
(6179 posts) 
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This is my favourite topic
Posted May 06, 2015
high rated
!!! PLEASE READ BEFORE POSTING !!!

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)

Where can I find Galaxy logs on my computer?
On Windows 7 or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- throttling max download speed is not yet possible
- notifications related to incoming chat messages and friend requests does not always disappear instantly when consumed and may require reloading Store page
- games imported from existing installations will auto-update once, even if updating is disabled
- Moving Galaxy from /Applications on Mac OS X will stop the app from working
- Galaxy cannot be launched by other users on the same computer
Post edited October 03, 2016 by Liosan
Posted July 03, 2015
high rated
Hi Everyone,

Below you can find the changelog of GOG Galaxy.

Changelog 1.1.15 (September 7th, 2016):
Changes / Improvements:
• Added Wallet button in dropdown menu under user's avatar
• Performance improvements on UI speed and a little on CPU usage
• Enabled copying text in Galaxy forums
• History will now remember only the 100 most recent pages in history
Bugfixes:
• Fix for "Disk access problem" bug, which broke installation and updates of games. (Bug happened on Windows only, but general mechanism is better on OS X as well)
• Fix for Verify/Repair, which did not work in some scenarios (The above bug for example)
• Fix for "Server problem" while downloading backup installers or other goodies. They will now work, even if temporary download folder is same as destination folder
• Fixed situations in which Store page sometimes did not load properly after waking up computer

Changelog 1.1.16 (September 19th, 2016):
Improvements:
• Galaxy now supports H.264 codecs
• Much better handling of paying using third party processors (PayPal, paysafecard etc.)
• Friends and chat window now scale with the system scaling factor
• New and prettier GOG Eula will be used in games
• Better handling of loading timeouts

Bugfixes:
• "INSTALLED" label will appear all pages of the library now
• Fixed a bug with game time tracking for some games. Galaxy will now register more than one minute:)
• Fixed a bug in which Galaxy in rare cases could not be able to update the game (bug rather existed in rollbacks)
• Galaxy will no longer show a little bit of bare code upon launching
• Fixed blurred images in sidebar expanded list mode

Changelog 1.1.17(hotfix September 20th, 2016):
• Fixed crashes and 'Disk Access Problem' caused by updating Galaxy from 1.1.12 (and earlier versions) to 1.1.16

Changelog 1.1.18 (October 19th, 2016):
Improvements:
• More accurate game time tracking mechanism
• Improved mechanism showing current online status between friends

Bugfixes:
• Fixed a bug which caused Galaxy to stop tracking game time

Changelog 1.1.19 (October 25th, 2016):
Improvements:
• We have removed download size from Galaxy updater. It showed faulty data, as Galaxy Updater doesn't download > 100mb each time and only downloads differences. It will come back in nearest future, when it will show correct data:)
• The first check for game updates will be done 15s after Galaxy starts, instead of 5 minutes.
• OSX: Improved mechanism responsible for removing old files left by Galaxy updates
• OSX: Improved the way Galaxy handles installing games into protected locations like /Applications; you will receive a password prompt about a "Helper tool" installation

Bugfixes:
• Fixed "Essential components missing" error which sometimes appeared after fresh installation
• Fixed a situation where failure in Updater could lead to Galaxy not being able to launch
• Fixed self-update on OSX to properly delete leftover files
• Fixed friends window losing functionality after network loss and reconnect
• Fixed blurry Windows 10 Galaxy tray icon
• Galaxy will remember maximised window status

Changelog 1.1.20(November 2nd, 2016)
Bugfixes:
• Fixed installing XNA4 and other msi-based dependencies.
• Store page won't be reloaded twice upon logging in

Changelog: 1.1.21 (November 17th, 2016)
Improvements / changes:
• Added "with preview updates" suffix to Galaxy window title
• Small optimizations with memory and Galaxy loading time
• Small improvements with updater, it should fail less

Bugfixes:
• Fixed a bug with Galaxy refreshing pages
• Fixed occasional crashes

Changelog 1.1.22 (November 22nd, 2016)
Bugfixes:
• Galaxy will no longer freeze when downloading a game update and checking another game in library
• Galaxy should crash even less now:)

Changelog 1.1.23 (November 28th, 2016)
Bugfixes:
• Galaxy will be now able to reconnect to internet correctly, if computer was put to sleep and then woken up without (initially) Internet connection
• Downloading of games/updates should have less impact on starting other installations

Changelog 1.1.24(December 6th, 2016)
Bugfixes:
• Downloading an installer with Galaxy and using it to install the game should not result in redownloading the whole game again
• Updater should no longer report over 100% progress on download

Adjustments:
• Increased timeout for failures during sign in
• Increased timeout for "Loading Timeout"

Changelog 1.1.25 (December 20th, 2016)
Bugfixes:
• Fixed a crash when trying to install certain games (Game affected was 1979 Revolution: Black Friday).

Changelog 1.1.26 (December 23rd, 2016, Preview only)
Changes:
• Introduced new downloading mechanism

Changelog 1.1.27 (January 26th, 2017, Preview)
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.27 (January 31th, 2017)
Changes:
• Introduced new downloading mechanism
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.28 (March 10th, 2017)
Changes / Improvements:
- Better support for differential patches. They are now seperate depending on game's language and system bitness
- Italian & Japanese partial support + more Spanish translations
- Improved checking for new available updates of the games
- We'll sort available DLCs alphabetically
Bugfixes:
- Fixed a crash when Galaxy doesn't have permissions to the logs directory
- Fixed showing empty grey page after a while of inactivity
- Fixed infinite spinner after going to support page
- Fixed displaying of prices in cart when they were over 999 (Bug caused by a comma in the price)
- MacOS: Popup windows (for example chat) will no longer open as a tab but as a separate window instead
- MacOS: Fixed memory leak (~30MB upon GOG Galaxy launch)
- MacOS: Fixed memory leak while playing a game

Changelog 1.1.29 (March 14nd, 2017)
Changes:
- Changes in downloading mechanism, which allows for better control over download's flow
Bugfixes:
- Fixed displaying progress of differential patches (It did not display the "Extracting" status)

Changelog 1.1.30 (March 16th, 2017)
Bugfixes:
- Fixed a crash within games downloading mechanism

== PREVIEW UPDATES* ===

HOW TO ENABLE PREVIEWS?
Go to your Galaxy settings and check the option to receive preview updates.

HOW TO DISABLE PREVIEW?
- Uninstall Galaxy
- Download current installer from gog.com/galaxy
- Install Galaxy
- Import your games

Changelog 1.2.0 (March 22nd, 2017)
Changes and improvements:
- Cloud saves backup and syncing (supported games only)
- Screenshot capture with F12 (supported games only)
- In-game overlay with FPS counter and notifications (supported games only)
- Greatly improved chat, also in overlay
- Ability to enable or disable achievements, game time tracking, auto-updating games and more
- Desktop and in-game notifications system
- Ability to set bandwidth limit and scheduler
- New settings window
- Rarity information in achievements
- Abort button next to installation status
- Only one Galaxy Updater window will be shown in most cases
- GOG Galaxy updates will be downloaded in the background
- Games are now downloaded directly to their install directory, instead of a temporary location
- Galaxy changelog is displayed in Galaxy

Bugfixes:
- Fixed game time tracking issues
- Initial size of Galaxy Client window will respect Windows scaling
- Improved Windows 10 Galaxy tray icon
- Fixed a bug which caused Galaxy to redownload whole data in case of a failure of installation/update
- Thumbnail highlighting in media gallery now works properly
- Decreased client's network and CPU usage (especially for a lot of games)
- MacOS: Fixed situation when Galaxy Client could downloading due to App Nap
- MacOS: Fixed crash when logging out with "New post" popup open
- MacOS: Fixed game processes not being properly cleaned up after exiting
Post edited March 22, 2017 by TheTomasz
Posted March 26, 2016
high rated
For everyone who has a problem with missing api-ms-crt dlls in Client's versions post 1.1.5:
Please install one of those windows update: https://support.microsoft.com/en-us/kb/2999226 https://support.microsoft.com/en-us/kb/3118401
You may need to update Windows to meet the requirements for these:
For Windows 8.1 and for Windows Server 2012: https://support.microsoft.com/en-us/kb/2919355
For Windows 7 and for Windows Server 2008 R2: https://support.microsoft.com/en-us/kb/976932

You can also try reinstalling Microsoft Visual C++ Redistributables 2015 (x86) if you meet above requirements.
Available here: https://www.microsoft.com/en-us/download/details.aspx?id=48145

If above instructions doesn't work for you, create a separate issue on mantis.gog.com and we'll try to help you individually.

Please note that this solution only helps with the missing api-ms-crt dlls.


========================================================================================


Answering this question: Why 1.1 doesn't work after updating to 1.2?

This is happening probably due to incompatible database from version 1.2, please delete this folder:
%ALLUSERSPROFILE%\GOG.com\Galaxy\storage
usually
C:\ProgramData\GOG.com\storage\

Then you'll have to use scan&import (menu under the top Galaxy logo) function to see your games back in Galaxy Client.
Attachments:
programsandfeatu.png (143 Kb)
Post edited March 27, 2017 by TheTomasz
Posted June 05, 2015
4th times i ask. not asking for help anymore. just gets ignored again jsut want to know
ALL I GET IS A BLANK WHITE WINDOW WHEN STARTING GALAXY. KNOWN PROBLEM OR NOT?
Posted June 05, 2015
avatar
lostanddamned: 4th times i ask. not asking for help anymore. just gets ignored again jsut want to know
ALL I GET IS A BLANK WHITE WINDOW WHEN STARTING GALAXY. KNOWN PROBLEM OR NOT?
Known issue:

http://www.gog.com/support/support_view/bgog_galaxy_troubleshooting_and_useful_informationb
Posted June 05, 2015
avatar
BKGaming: Vista 64bit. I was thinking that... but GOG has it labeled as compatible with Vista/XP, I'll have to get the standalone to try that as Galaxy installs the latest patch by default.

Via the Microsoft's site it's listed that that error can come from messed up/missing files if it's not a system error.

Ironically Trine 2 is working fine.
The error with regard to K32* symbols not being found in kernel32.dll is typical for trying to run programs (or using DLLs) specifically built for Win7 (and newer) on a Vista or XP OS. If interested, more details can be found here: http://blogs.msdn.com/b/vcblog/archive/2009/08/27/windows-sdk-v7-0-v7-0a-incompatibility-workaround.aspx
Post edited June 05, 2015 by elgonzo
Posted June 05, 2015
avatar
BKGaming: Vista 64bit. I was thinking that... but GOG has it labeled as compatible with Vista/XP, I'll have to get the standalone to try that as Galaxy installs the latest patch by default.

Via the Microsoft's site it's listed that that error can come from messed up/missing files if it's not a system error.

Ironically Trine 2 is working fine.
avatar
elgonzo: The error with regard to K32* symbols not being found in kernel32.dll is typical for trying to run programs specifically built for Win7 (and newer) on a Vista or XP OS. If interested, more details can be found here: http://blogs.msdn.com/b/vcblog/archive/2009/08/27/windows-sdk-v7-0-v7-0a-incompatibility-workaround.aspx
Yea I've seen that too, I've looked all around with some conflicting answers... might send support a message as they should not be labeling it compatible with Vista/XP if it's not.
Posted June 05, 2015
avatar
BKGaming: Vista 64bit. I was thinking that... but GOG has it labeled as compatible with Vista/XP, I'll have to get the standalone to try that as Galaxy installs the latest patch by default.

Via the Microsoft's site it's listed that that error can come from messed up/missing files if it's not a system error.

Ironically Trine 2 is working fine.
avatar
elgonzo: The error with regard to K32* symbols not being found in kernel32.dll is typical for trying to run programs (or using DLLs) specifically built for Win7 (and newer) on a Vista or XP OS. If interested, more details can be found here: http://blogs.msdn.com/b/vcblog/archive/2009/08/27/windows-sdk-v7-0-v7-0a-incompatibility-workaround.aspx
Yep it defiantly related to Vista, copied the same files to my Windows 10 PC and it fired right up. Good thing I got multiple PC's play on. Thanks for the help. :)
Posted June 05, 2015
I'm trying out the forums through the Galaxy client. Is there a way to make the text larger? I tried Ctrl+mouse wheel and it didn't work, and I don't see an option for it anywhere either. I wanted to check if this is already included somewhere before I make a suggestion for it.
Posted June 05, 2015
Trying to download Outlaws via Galaxy at the moment... Clicked "game backup&extras", then the installer - the download consistently "fails" after a minute or two. Bummer.
Posted June 06, 2015
Can't wait for the achievement feature to come!
Keep up the good work guys!
Posted June 06, 2015
Hi guys

Can I safely assume that if none of the games in my Library are marked as being incompatible with GOG Galaxy, then all of them should be recognised by it even if I installed them using the installers downloaded with the GOG downloader? The GOG Galaxy client is looking very promising so far but its downloading capabilities are still pretty basic and the speed is not great.. I'd appreciate any info or advice. Cheers.
Posted June 06, 2015
Please add a pause feature to the downloads. If you are no on fibre it is a real pain with large downloads not being able to pause it for a while in order to do something else on the internet.
Posted June 06, 2015
avatar
Phaidox: Trying to download Outlaws via Galaxy at the moment... Clicked "game backup&extras", then the installer - the download consistently "fails" after a minute or two. Bummer.
Maybe try going to the website and downloading with the GOG downloader? Unless the installer is incompatible with the Galaxy client, in which case I guess you have to decide if Galaxy compatibility means that much to you..
avatar
ceckersley: Please add a pause feature to the downloads. If you are no on fibre it is a real pain with large downloads not being able to pause it for a while in order to do something else on the internet.
You can just exit the Galaxy client and when you reopen it the download should resume.. It is a pain though and I hope they improve it soon..
Post edited June 06, 2015 by JayBDD
Posted June 06, 2015
ok
Post edited June 06, 2015 by -stewan-
Posted June 06, 2015
I have been having an extremely frustrating problem, ever since galaxy has come out, I've been unable to access any of my gog games. As far as I know, there are three ways to download our games, and since galaxy has come out, none of them work. I've contacted support several times, but their suggestions don't help, are redundant information from the FAQs, or in the case of the last couple messages I've sent, they have simply gone unanswered. So, in desperation I'm coming here to see if anyone can help.

I'm running windows 7, my browser is firefox, if that's relevant. My antivirus is MSE.

The first problem is with the the galaxy client. It is currently version 1.0.2.958. When I start it up, it tries to update itself, but hangs at 2.3 out of 3.0MB, and then says there was an error, but the latest version can be downloaded from gog, but the link offered is the same version I have, 1.0.2.958. When I try to install Witcher 3, (or any other game) a window pops up to accept the EULA, I accept, then is says "getting file list" and after that a quick window pops up simply saying "game not supported, and I'm sent back to my library screen. I have tried uninstalling reinstalling as administrator, nothing works.

The second problem is gog downloader. When I click on a dowloader link, the client pops up, says its initializing, then a few seconds later says "download complete" with a full progress bar, but the dowload folder is empty.

The third method is the one which always used to work for me, even when downloader started having that problem. That is downloading directly from my account page on the gog website. When I try to do so, I simply get a 404, file not found.

I pre-ordered this game months ago, it's been out for weeks now, and I have no way to access it at all. In fact, I can't access any of the hundreds of games in my gog library. I'm trying to stay patient, but it's very frustrating. Is there anyone out there who knows what's happening?
Posted June 06, 2015
Would love to use it but for some reason I am getting the "Essential parts Missing" thing all the time now. I tried several things. Uninstall it and installing it again going to the registery and look for the line from the support page. Nothing seems to work. Even if I install it in the standard directory I get the same error. So if anyone knows other things I could try I would love to hear them.

P.S. And yes I downloaded the newest installer.
Posted June 06, 2015
avatar
Lobstercore: I have been having an extremely frustrating problem, ever since galaxy has come out, I've been unable to access any of my gog games. As far as I know, there are three ways to download our games, and since galaxy has come out, none of them work. I've contacted support several times, but their suggestions don't help, are redundant information from the FAQs, or in the case of the last couple messages I've sent, they have simply gone unanswered. So, in desperation I'm coming here to see if anyone can help.

I'm running windows 7, my browser is firefox, if that's relevant. My antivirus is MSE.

The first problem is with the the galaxy client. It is currently version 1.0.2.958. When I start it up, it tries to update itself, but hangs at 2.3 out of 3.0MB, and then says there was an error, but the latest version can be downloaded from gog, but the link offered is the same version I have, 1.0.2.958. When I try to install Witcher 3, (or any other game) a window pops up to accept the EULA, I accept, then is says "getting file list" and after that a quick window pops up simply saying "game not supported, and I'm sent back to my library screen. I have tried uninstalling reinstalling as administrator, nothing works.

The second problem is gog downloader. When I click on a dowloader link, the client pops up, says its initializing, then a few seconds later says "download complete" with a full progress bar, but the dowload folder is empty.

The third method is the one which always used to work for me, even when downloader started having that problem. That is downloading directly from my account page on the gog website. When I try to do so, I simply get a 404, file not found.

I pre-ordered this game months ago, it's been out for weeks now, and I have no way to access it at all. In fact, I can't access any of the hundreds of games in my gog library. I'm trying to stay patient, but it's very frustrating. Is there anyone out there who knows what's happening?
I've seen many people state on the forums they can't download stuff in China from GOG, and that appears to be where you are? Most likely your GOG downloads are being blocked.
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Cifer29: Would love to use it but for some reason I am getting the "Essential parts Missing" thing all the time now. I tried several things. Uninstall it and installing it again going to the registery and look for the line from the support page. Nothing seems to work. Even if I install it in the standard directory I get the same error. So if anyone knows other things I could try I would love to hear them.

P.S. And yes I downloaded the newest installer.
Have your tried this, this seems to work for most people:

http://www.gog.com/forum/general/gog_galaxy_beta_starts_now_e5bf1/post925
Post edited June 06, 2015 by BKGaming
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Community
General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
(6179 posts)