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On March 31st we are going to discontinue the Fair Price Package program. Let us explain the reasoning behind this decision.

We came up with Fair Price Package (FPP) as a way to make up the price difference between various countries. Some games on GOG.COM have regional pricing, meaning the price of the same game in one place can be higher compared to its price in North America. In countries where the game is more expensive, we give users the equivalent of the price difference in GOG Wallet funds. In actual numbers, on average, we give users back 12% of the game price from our own pocket. In some cases, this number can reach as high as 37%.

In the past, we were able to cover these extra costs from our cut and still turn a small profit. Unfortunately, this is not the case anymore. With an increasing share paid to developers, our cut gets smaller. However, we look at it, at the end of the day we are a store and need to make sure we sell games without a loss.

Removing FPP is not a decision we make lightly, but by making this change, we will be able to offer better conditions to game creators, which — in turn — will allow us to offer you more curated classic games and new releases. All DRM-free.

We wanted to make sure you have some lead time to still benefit from the Fair Price Package. The program will last until the 31st of March, 2019, so if you would like to take advantage of it, now is the time. The funds you gather from the program will keep the 12 months expiration date from the moment you’ve been granted your last funds.
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First of all, thank you for your support. This was not an easy decision to discontinue the FPP program and we're grateful to you for understanding the reasons behind it. We see that quite a few of you raised concerns about GOG's future. As a part of publicly traded company, we can't comment on any financial results until they are officially reported, but we want to ensure you everything is good with GOG. Being part of a big gaming company, some reports - especially some given by significant media outlets - can often sound much scarier than reality.

You've been also concerned about your access to the games you’ve purchased on GOG. We've covered this topic years ago and it's been in our User Agreement for a long time (please check the section 17.3). This is not only a legal obligation to you but a core part of our ethics as a company.

But don’t worry, all is good, and we have a great plan for the future of GOG. We can’t wait for you to see some of the exciting things we have coming very soon.

EDIT: pinned
Post edited February 26, 2019 by elcook
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Cavalary: those on the side of the people find that the problem isn't that you have the wrong kind of government, but the wrong kind of people. Same here, wrong kind of customers, not standing up for themselves and what would do them good.
Could you please tone down the overly dramatic and self-righteous tone a bit. You're not being oppressed, you don't know what's best or important for most customers, and your drumming up support for your little boycott seems to be failing because apparently a lot of people don't really have a problem with paying a little extra to ensure the continued service of the most important USP, namely DRM-free games, and as large a selection as we can possibly get, please.

If you want cheap games, you can get them basically anywhere and everywhere. Many people complain about backlogs they can't seem to catch up on, try as they might. We do not seem to be in great danger of game starvation over prohibitive video game prices.

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Cavalary: just because the bits happen to come out between some other lines on a map
The fairness argument is severely weakened if you are not also campaigning for ultra-poor regions to pay the same base price. If you approve of price correction there, you have already abandoned the "global market" argument and accepted the fact that digital goods have no actual cost on which their price depends and publishers will just set prices according to where two lines meet on a graph, indicating optimum revenue. It is ridiculous to demand that either GOG eat the regional market corrections or deprive us of those games. If you do demand it, it is expressly not in my interest.

No one is forcing you to buy a game at a set price. You should decide for yourself, on your own, how much a game is worth to you, and buy it only at that price. Let everyone else do the same, please.
Post edited February 27, 2019 by skirtish
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elcook: First of all, thank you for your support. This was not an easy decision to discontinue the FPP program and we're grateful to you for understanding the reasons behind it. We see that quite a few of you raised concerns about GOG's future. As a part of publicly traded company, we can't comment on any financial results until they are officially reported, but we want to ensure you everything is good with GOG. Being part of a big gaming company, some reports - especially some given by significant media outlets - can often sound much scarier than reality.

You've been also concerned about your access to the games you’ve purchased on GOG. We've covered this topic years ago and it's been in our User Agreement for a long time (please check the section 17.3). This is not only a legal obligation to you but a core part of our ethics as a company.

But don’t worry, all is good, and we have a great plan for the future of GOG. We can’t wait for you to see some of the exciting things we have coming very soon.

EDIT: pinned
Great! I love gog and it's my main gaming platform. I look forward to what you guys have in store and especially galaxy improvements.
This sad, but I totally understand. Regional pricing should be managed by the (greedy) publishers, NOT game platforms. I am grateful that you've tried to "level the plane", and give low-income countries opportunity to buy DRM free games at FAIR prices, but again - this shouldn't have been something that YOU (GOG) pay for from your own pocket, loosing money. Would overall sales drop because of that? Yes. But that's how it is. You have my support.
it's because of steam's monopoly
You either die a hero or you live long enough to see yourself become the villain.
I appreciate you being honest with us.
Your decision makes sense and is well explained. I can relate. (Most of recent blunders of major companies were because of horrible PR, they should learn from you how it's done.)
Thank you for keeping the prices as low as you could for as long as you could. Good luck. I'll keep buying games from you in the future.
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So you are basically saying, i will have a 12-37% price increase... thanks but no thanks ...
I guess someone didnt had enough „profitable growth“ *barfs into the sink*. Guess i have to rely more and more on vpn solutions to get FAIR pricing.

A physical product having RP, ok i can understand that - in part - like that a ps4 pro has to cost 10-20% more than in the us so they can buy another golden backscratcher... /s but a digital medium that facually is the same everywhere?

Please gog, stop taking this drug called capitalism , its bad for your health!
This fills me with foreboding
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Axonteer: So you are basically saying, i will have a 12-37% price increase... thanks but no thanks ...
I guess someone didnt had enough „profitable growth“ *barfs into the sink*. Guess i have to rely more and more on vpn solutions to get FAIR pricing.
Your outrage is misplaced. Regional pricing is not something GOG come up with, it is a publisher issue. Publishers will dictate the minimal retail price of their product, or they will pull it from the store. Fortunately, the EU passed legislation last year outlawing regional pricing and geo-blocking inside the EU, so the problem got a bit better. (For example Steam had at least two regions inside the EU, you couldn’t buy Skyrim from Hungary for example.)

FPP only ever was viable if the difference in pricing was higher than the distributors cut, and it is also highly dependent on the volume of sales. It was a generous and unique voluntary program, I have yet to see anything close to it. I challenge you to find a better place to buy games, than here.
I read the tweets about the gog layoffs & glanced at the Kotaku article & thought to myself, what a nice guy for informing us of the troubles of GOG. I would have never known if it wasn't for his diligently reporting on the things that matters the most, "layoffs". I initially heard of GOG through their promotional editorial features on GameSpot a decade ago and signed up for the good ol games. I like playing old games. I remember buying The Suffering: The Ties that Bind only to discover it had drm and then struggled to get it running on a modern windows 10 environment and had to disable driver signature enforcement and use a star-force "sfremove utility" to remove the cumbersome drm and finally get it running but boy did i struggle a lot to figure all that out cause i was clueless at 1st. Then years later I saw "the suffering" series on GOG and was genuinely surprised at its inclusion on the gog store and bought them immediately. The 1st one may have been free prior to being on GOG, but the second one had the crippling drm, so i bought them to show my support for removing drm and making old games compatible with modern hardware. I like GOG for the good old games and if GOG goes the way of the dinosaur then ...... well that would suck donkey balls.
Post edited February 28, 2019 by EPGPX
I have enjoyed the games offered by GOG for many years.
You cannot blame a company for making a fair profit.
What GOG did was far and above any other service out there.
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This is a bad thing. Most of the people are grateful that GOG provided this service in the past and happy that they did not have to use vpn to get a fair price for their games. That (and love of GOG) has these people on a defensive stance and people critizing this decision are greedy asshats.

If you can read the whole post, this was a perk that GOG provided out of generosity from their own money. They gave us extra so that we would buy from them. I did. I bought from them. Now I am going to buy less from them.

First it was the layoffs. Then it was this. And on the same email, they are moving switching part of the functionality to 3rd party platform. They are even publicly saying, that they are struggiling. This can only mean, that the platform is slowly dying.

FPP was a nice thing and I can do without, but I would be very careful about investing money in a platform, that might have no future. Inclusion of third party platforms might mean that DRM is coming. Then it is really the end for me.

It's just that making bad changes always feels better, if you make them in small increments, but please stop making excuses for yourselves that this is all ok.
“The Wall Mart is us. If we like our small-town charm more than the big corporate bullies, we all have to be willing to pay a little bit more.” -Randy Marsh
While I benefited from the Fair Price Package initiative, at least I think I did, every so often having gotten a small amount added to my wallet for some of the purchases I was making, I'm not bothered to see it go. If it means that developers get a bigger cut for their work, and GOG can maintain their service, then I'm okay with the change. I just want my to be able to purchase my games DRM-Free. I had already accepted the fact that DRM-Free meant I had to pay extra, this just gets us back to the olden days when games discounted games weren't always available.
I always thought of it as a nice bonus. All it really does is mean that GOG is in line with the other gaming shops when it comes to how much I have to pay. I suppose I'd be more upset if I were Australian, but I'm not.

What's this about developers getting more of a cut? That sounds interesting! If the fact that I'm paying as much for a game here as I am on Steam or Epic and the developer is getting more money and I still have my DRM free game (which is the real reason I try to buy here), that sounds like a good deal.