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General discussionCan't cancel Witcher 3 pre-order, support ignores me!(8 posts)(8 posts)
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Posted December 19, 2014
So, i wrote to the support two times already that i want to cancel my pre-order for TW3.

First time it was a week ago. They immediately responded that they need the transaction ID, which i send them right away. That was the last time i heard from the support.

I wrote again 3 days ago. No response. TW3 is still in my GOG library and i havn't got a refund.

What's going on here? Is this normal? I have a few games on GOG already, but this is the first time i have a real problem and it feels disappointing and dubious.
Post edited December 19, 2014 by marc_dwonn
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Posted December 19, 2014
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marc_dwonn: So, i wrote to the support two times already that i want to cancel my pre-order for TW3.

First time it was a week ago. They immediately responded that they need the transaction ID, which i send them right away. That was the last time i heard from the support.

I wrote again 3 days ago. No response. TW3 is still in my GOG library and i havn't got a refund.

What's going on here? Is this normal? I have a few games on GOG already, but this is the first time i have a real problem and it feels disappointing and dubious.
Well, it seems there are some problems sometimes with some tickets, plus i have the impression some GOG's staff members are gone on vacation .

Since the gog's winter sales are finished , the mumbers of tickets should have decreased, so it doesn't seems normal.


Try to PM Firek (check this topic) :
http://www.gog.com/forum/general/gogcom_support_is_there_anyone_past_one_month_without_answer

He may be able to help you,
Post edited December 19, 2014 by DyNaer
Posted December 19, 2014
Your help is appreciated. I contacted Firek. Let's see what happens.
Thanks!

[EDIT]: Got my money back. Solved!
Post edited January 24, 2015 by marc_dwonn
Posted December 26, 2014
Don't worry. GOG has a good support team. Just try to explain your request/problem with necessary and straight details.
Posted December 29, 2014
I got the same problem. No answers in three weeks and i have sent them 4 mails now..
Posted December 29, 2014
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magma86: I got the same problem. No answers in three weeks and i have sent them 4 mails now..
Check my answer to you here :D
http://www.gog.com/forum/general/gogcom_support_is_there_anyone_past_one_month_without_answer/post9
Posted February 16, 2015
Well, they had some problems with a new refund procedure, i was told. All good now, got my money back.
Posted February 16, 2015
For future reference also be aware, that if you downloaded any items that would come with a purchase like that (free games), it could make you stuck with what you bought because you have a portion of the product.
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This is my favourite topic
Community
General discussionCan't cancel Witcher 3 pre-order, support ignores me!(8 posts)(8 posts)
(8 posts)