Posted March 19, 2010
buy for 10 bucks? this game has been relesed as freeware by the author...
countersweet
i like turtles
Registered: Sep 2008
From United States
Skreczi
Horn of Blasting
GOG.com Team
Registered: May 2008
From Poland
Posted April 07, 2010
Senith09
New User
Registered: Dec 2008
From United Kingdom
Posted April 07, 2010
Why is it that he has got a reply and I have not? I have posted a problem I am having with the game on the forums AND I've sent an email to the tech support at GOG and no answer. I'm very unhappy with this service at the moment...
cogadh
Banned? Never.
Registered: Oct 2008
From United States
Posted April 07, 2010
When did you send in your e-mail? GOG is a small shop that usually takes 24-48 hours to respond to requests. However, they don't usually work weekends (especially this past weekend), so if, for example, you sent in a support request on Friday afternoon, you might not get any responses until the following Tuesday. Additionally, the forums are really intended for community support, so if you haven't got any answers to a forum post yet, blame the community, not GOG.
As for why this thread got a response, if you notice, it is marked as a comment, meaning it appears on the game's review pages in the store for anyone and everyone to see. It contains completely false information that needed to be corrected.
Senith09
New User
Registered: Dec 2008
From United Kingdom
Posted April 08, 2010
When did you send in your e-mail? GOG is a small shop that usually takes 24-48 hours to respond to requests. However, they don't usually work weekends (especially this past weekend), so if, for example, you sent in a support request on Friday afternoon, you might not get any responses until the following Tuesday. Additionally, the forums are really intended for community support, so if you haven't got any answers to a forum post yet, blame the community, not GOG.
As for why this thread got a response, if you notice, it is marked as a comment, meaning it appears on the game's review pages in the store for anyone and everyone to see. It contains completely false information that needed to be corrected.
That's fair enough, but it still took a whole week to reply to my emails and that may have just been down to complaining on the forums so I would like them to speed up the customer service. Also this isn't an isolated case for me, as I've previously emailed the support in May of last year and it took 9 days for a reply.
At the end of the day, if you buy something in a shop and it doesn't work, you can speak to someone about it straight away and get your money back if necessary.
Post edited April 08, 2010 by ObsessedMikey
evilguy12
evil and a guy
Registered: Sep 2008
From United Kingdom
Posted April 08, 2010
When did you send in your e-mail? GOG is a small shop that usually takes 24-48 hours to respond to requests. However, they don't usually work weekends (especially this past weekend), so if, for example, you sent in a support request on Friday afternoon, you might not get any responses until the following Tuesday. Additionally, the forums are really intended for community support, so if you haven't got any answers to a forum post yet, blame the community, not GOG.
As for why this thread got a response, if you notice, it is marked as a comment, meaning it appears on the game's review pages in the store for anyone and everyone to see. It contains completely false information that needed to be corrected.
That's fair enough, but it still took a whole week to reply to my emails and that may have just been down to complaining on the forums so I would like them to speed up the customer service. Also this isn't an isolated case for me, as I've previously emailed the support in May of last year and it took 9 days for a reply.
At the end of the day, if you buy something in a shop and it doesn't work, you can speak to someone about it straight away and get your money back if necessary.
Not if it's a PC you can't. No shop will ever refund your purchase of a game for the PC, as there is no proof that it's the games fault it isn't working, it could be your PC (which is usually the case).
Zeewolf
Helicopter
Registered: Nov 2008
From Norway
Posted April 18, 2010
Maybe you're confusing it with OnEscapee, a similar game (one of the few Another World-"clones" out there) that was released for free a few years ago. Info & download here:
http://onescapee.invictus.hu/
It's definitely worth trying.