I'm really sorry about this, guys. The last few months have been pretty huge for GOG, and we've been under enormous traffic for a long time. While we did our best to scale up and manage the torrent of tickets, some cases can "slip through the cracks" at times like these. We're mostly back on track now that the big promo is over, though, and will get back to everyone who hasn't yet gotten their reply, very soon.
However, please make sure to take the time to select the appropriate form and problem type. During exceptionally difficult times, we need to prioritize and, while we were able to sustain the General "inbox" for a while, it had to be given a lower priority over time.

As for "contacting a blue" - please trust me when I say that it will be a while until we have the time to catch up on our PMs. :(

I have just completed your request - once again, I apologize for taking so long to resolve this.

I have just issued a reply to your ticket as well sorry it took so long.