Customer Support Representative - Chinese

Customer Support
| #support

GOG Support: “Making the world better, one ticket at a time.” One of the most diverse teams in the company is looking for a full-time employee who knows Chinese fluently, and would boost our ability to help our customers as quickly and efficiently as possible. It’s a great opportunity for someone who is just at the beginning of their professional journey, wants to work in a friendly team of fellow gamers, and learn the ins and outs of the GOG.COM machine.


  • Providing relevant and courteous customer service - primarily in Chinese, but also in English, when needed - in line with our high standards and guidelines, which we developed and improved over the years. Currently we only offer text-based support via e-mail.
  • Investigating and attempting to recreate potential issues, as well as reporting any concerns and findings.
  • Assisting the team with translations, on rare occasions where external matters need to be addressed in Chinese.

Job Requirements:

  • Very good knowledge of Traditional and Simplified Chinese, especially in writing.
  • Very good knowledge of English.
  • Ability to work slightly longer shifts during special events (once per month at maximum). In very rare cases, it might also be necessary to do some extra work during the weekend.
  • Willingness to help others, and being slightly detached yourself, are both a must - otherwise, if you take the occasional user complaints too personally, you might not enjoy your job.
  • Past experience in Customer Service would be great.
  • Great communication skills and a positive attitude.
  • You should be a gamer yourself, and past experience in solving game-related technical issues would be a huge plus.
  • Having a very good understanding of Chinese culture and its quirks would be a big plus.

What we offer:

  • A unique opportunity to enter a booming industry and to influence the future of digital distribution.
  • A gamer’s paradise where you will be surrounded by games - living & breathing them!
  • The chance to work in an international environment with exceptional experts.
  • Access to a health care and sport activities package.
  • Free access to CD PROJEKT RED & games.

If you think you’ve got what it takes, please submit your CV and a cover letter (both in English) below!

ABOUT GOG.COM is a digital distribution platform born from a deeply rooted love for games, a “you buy it, you own it” philosophy, and utmost care about customers. Learn more about »