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To get support for Gwent: The Witcher Card Game, or leave feedback, please go to the official Support page, or visit the official forums.

Please consider the following suggestions before deciding to contact us:

  • For technical issues with games, please try the basic troubleshooting guide for your operating system, or check the game-specific forum for more information about your problem.
  • If you've paid for an order, but haven't received your game(s) yet, please wait up to 2 hours. There may have been some connection issue, but our payment system is capable of re-checking most pending transactions that weren't processed immediately.
  • If you're unable to pay, try using a different payment method. Sending money to a PayPal account before making a PayPal purchase is almost guaranteed to solve all payment problems.

Naturally, please don’t hesitate to contact us if help is required.

Frequently asked questions
1. How do I buy something as a gift?
Gifting allows you to purchase an item, or items, available at for your friend. To use the gifting option, first proceed like you would with any other purchase, and go to checkout. Make sure to check the "gift this order" option, on the right side of the checkout page. This order just became a gift order and, after you input the recipient's e-mail address and pay for the order, a gift e-mail will be sent to the gift recipient.
There are some restrictions for purchasing gifts on new accounts, depending on the payment method used. For credit/debit and PayPal purchases, you need to have at least $10 (or its equivalent in your selected currency) worth of purchases made at least 3 months ago. Alternative payment methods, such as paysafecard, are not affected by these restrictions.
2. I've received a gift. How do I redeem it?
A gift code can be purchased by selecting the "Select to gift this order" option, during checkout. You can either send it directly to the recipient, in a GOG-made e-mail, or send it to yourself, and then forward or PM it to someone. The gift recipient will be able to choose which items from the gift they want to add to their account. By default, if the gift recipient already owns some of the items within the gift, these will remain in that gift, and can later on be redeemed by someone else.To redeem a gift code, go here. You can also redeem bonus codes in this section of the site.
3. How do I know if the gift certificate has been redeemed by the recipient?
After the purchase you should check out this page. It allows you to monitor the status of purchased gifts and see if they were claimed. You can change filters in the "ORDER HISTORY" dropdown to make this easier. As soon as the recipient redeems the gift you've purchased, it will be marked as “addet to account” and the recipient's username will be visible next to it.
4. What is a bonus/giveaway code? How is it different from a gift code?
Gift codes can be purchased, whereas bonus codes are usually given by us - either as part of an order, or in various giveaways.
The most important practical difference is that bonus codes have expiry dates, whereas gift codes are valid indefinitely. Therefore we advise using the codes as soon as you find a use for them, rather than hoarding them for later, or for giveaways, or what have you!
Bonus codes can either get you a specific game (or games) for free, or any game up to a specific price, or give you a discount for one or many games.
5. Can I resend a gift code?
Unfortunately this is currently not possible, but we'll make this option available ASAP.
As a workaround, please check the gift code here and send the code itself to the intended recipient. Just don't forget to direct them to www.gog.redeem/gift so they know where they should use that code!
You can also use this to present your gift in person, by writing down, or printing out, the relevant information on a piece of paper, or wherever you want.
Hottest questions
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  • What payment methods do you accept? We accept Visa, Mastercard, AmEx cards, PayPal and paysafecard.
  • What does it mean that games on are DRM-free? It basically means that you actually own the games bought at Once you download a game, you can install it on any computer and re-download it whenever you want, as many times as you need.