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Please consider the following suggestions before deciding to contact us:

  • For technical issues with games, please try the basic troubleshooting guide for your operating system, or check the game-specific forum for more information about your problem.
  • If you've paid for an order, but haven't received your game(s) yet, please wait up to 2 hours. There may have been some connection issue, but our payment system is capable of re-checking most pending transactions that weren't processed immediately.
  • If you're unable to pay, try using a different payment method. Sending money to a PayPal account before making a PayPal purchase is almost guaranteed to solve all payment problems.

Naturally, please don’t hesitate to contact us if help is required.

Problem / question
Downloader for Windows - cannot log in

Please shut down the Downloader and launch this file. It should update your Windows Registry and remove your current login key, in case it has expired.
Afterwards launch the Downloader and try logging in again. Your password should no longer get rejected.

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You can always contact our support team if you can't find solution for your problem or you did come up with your own solution and want to share it.