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To get support for Gwent: The Witcher Card Game, or leave feedback, please go to the official Support page, or visit the official forums.

Please consider the following suggestions before deciding to contact us:

  • For technical issues with games, please try the basic troubleshooting guide for your operating system, or check the game-specific forum for more information about your problem.
  • If you've paid for an order, but haven't received your game(s) yet, please wait up to 2 hours. There may have been some connection issue, but our payment system is capable of re-checking most pending transactions that weren't processed immediately.
  • If you're unable to pay, try using a different payment method. Sending money to a PayPal account before making a PayPal purchase is almost guaranteed to solve all payment problems.

Naturally, please don’t hesitate to contact us if help is required.

Problem / question
General: Installation doesn't start on Windows Vista/7, nothing happens after integrity check, or file isn't recognized

Windows Vista uses functionality called UAC (User Account Control) which, among other things, scans executable files before launching them. This may cause the installer to be launched after a long delay, depending on its size (sometimes many minutes). You can bypass or disable UAC for the duration of the installation process to bypass this delay.
It is generally advisable to disable UAC altogether, as it is known to cause problems in some software, especially games, both old and new.

To disable UAC, please consult this support article.

You could also try launching the installer by right-clicking the setup file and selecting "Run as Administrator".

Finally, if your installer is divided into multiple files, make sure that you're trying to open the executable file (with an .exe extension and an orange icon) rather than a .bin file. The .bin files aren't disc image files, but archives used by the executable file.

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