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Please consider the following suggestions before deciding to contact us:

  • For technical issues with games, please try the basic troubleshooting guide for your operating system, or check the game-specific forum for more information about your problem.
  • If you've paid for an order, but haven't received your game(s) yet, please wait up to 2 hours. There may have been some connection issue, but our payment system is capable of re-checking most pending transactions that weren't processed immediately.
  • If you're unable to pay, try using a different payment method. Sending money to a PayPal account before making a PayPal purchase is almost guaranteed to solve all payment problems.

Naturally, please don’t hesitate to contact us if help is required.

Problem / question
Blurred screen FAQ
Additional info

Blurred screenPlease make sure that your graphics card drivers are not forcing any settings upon the game.
To do this, right-click an empty area on your desktop and go to

For NVIDIA cards:
NVIDIA Control Panel -> 3D Settings -> Manage 3D Settings , and click “Restore”.

For ATI/AMD cards:
Catalyst Control Center -> Gaming -> 3D Application Settings, and click “Defaults”.

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