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Please consider the following suggestions before deciding to contact us:

  • For technical issues with games, please try the basic troubleshooting guide for your operating system, or check the game-specific forum for more information about your problem.
  • If you've paid for an order, but haven't received your game(s) yet, please wait up to 2 hours. There may have been some connection issue, but our payment system is capable of re-checking most pending transactions that weren't processed immediately.
  • If you're unable to pay, try using a different payment method. Sending money to a PayPal account before making a PayPal purchase is almost guaranteed to solve all payment problems.

Naturally, please don’t hesitate to contact us if help is required.

Problem / question
Game asks for CD
Additional info

Make sure that your Windows user account has Administrator privileges, and thar User Account Control (UAC) is disabled in your operating system.
To do this, go to Start -> Control Panel -> User Accounts and Family Safety -> User Accounts -> Change User Account Control settings. Move the slider to the lowest position ("Never notify") and click OK.
Afterwards, make sure to always launch the game with “Run as Administrator”.

If that doesn't help, contact Support. Susceptible games should all be patched against this kind of issue.

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You can always contact our support team if you can't find solution for your problem or you did come up with your own solution and want to share it.