IMPORTANT ANNOUNCEMENTS AND HOT TOPICS:
Please consider the following suggestions before deciding to contact us:
- For technical issues with games, please try the basic troubleshooting guide for your operating system, or check the game-specific forum for more information about your problem.
- If you've paid for an order, but haven't received your game(s) yet, please wait up to 2 hours. There may have been some connection issue, but our payment system is capable of re-checking most pending transactions that weren't processed immediately.
- If you're unable to pay, try using a different payment method. Sending money to a PayPal account before making a PayPal purchase is almost guaranteed to solve all payment problems.
Naturally, please don’t hesitate to contact us if help is required.
To play Neverwinter Nights online, you will require a unique CD key. Please contact us through this support form and select "multiplayer key request" in the "I have a problem with:" drop-down menu. We will send you the CD key along with additional instructions.
Changing the CD key will result in the premium modules (like Kingmaker) not working anymore, because they will use the default key for validation. To get around this, go to your My Account page and find the "premium modules re-installer", under the game's additional content. Download this file and install it. The modules will now be adapted to the new CD keys.
Please note that Neverwinter Nights 1 and 2 master servers are no longer functional. You should use the Direct Connect option to log onto your preferred server via IP address.
The current list of active servers can be found here: http://nwnserverlist.com/