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IMPORTANT ANNOUNCEMENTS AND HOT TOPICS:

Please consider the following suggestions before deciding to contact us:

  • For technical issues with games, please try the basic troubleshooting guide for your operating system, or check the game-specific forum for more information about your problem.
  • If you've paid for an order, but haven't received your game(s) yet, please wait up to 2 hours. There may have been some connection issue, but our payment system is capable of re-checking most pending transactions that weren't processed immediately.
  • If you're unable to pay, try using a different payment method. Sending money to a PayPal account before making a PayPal purchase is almost guaranteed to solve all payment problems.

Naturally, please don’t hesitate to contact us if help is required.

Problem / question
GENERAL TROUBLESHOOTING FAQ - LINUX (UBUNTU & MINT) GAMES
Additional info
MAIN GENERAL QUESTIONS

Which Linux distributions do you support?
We test and support our games on Ubuntu 14.04 LTS and Ubuntu 16.04 LTS. Our support also extends to any future non-LTS releases of Ubuntu that has not reached it end of life yet, official Ubuntu flavors (like Kubuntu, Xubuntu, etc.), and derivatives (e.g. Linux Mint, elementaryOS etc.).

As long as your operating system is part of the Ubuntu family, you have nothing to worry about. Naturally, our technical support and refund policy apply to all these versions, as long as you meet the minimal requirements for the game you bought.


Are you planning to add official support for more Linux distributions?
There are no plans to officially support other Linux distributions at this time, sorry.

Will GOG games work on other distributions anyway?
You're more than welcome to give it a try, but we cannot guarantee that everything will work without a hitch.
That means we won't be able to offer refunds, or accurate support, for technical issues on a Linux distribution other than Ubuntu 14.04 LTS, 16.04 LTS, their official flavors and derivatives.

What is Wine? Why do you label games that use it?
Wine is a compatibility layer that implements a Windows environment on Linux machines.

Wine carries some inherent performance and stability disadvantages. We place great importance on testing and building Wine games to make sure they are up to our standards of quality and performance, and we will support and stand by these releases. At the same time we recognise that this may not be an ideal solution for everyone, and that some of our users approach Wine with a healthy bit of scepticism.

We feel that it's your right, as our customer, to be informed about any traces of the Wine wrapper on Linux.

How to run the system report?
./start.sh --sysrep
or
./gog-system-report.sh
in “support” game subfolder.



INSTALLATION QUESTIONS

GRAPHICS AND DRIVER QUESTIONS

TROUBLESHOOTING QUESTIONS

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