IMPORTANT ANNOUNCEMENTS AND HOT TOPICS:
Please consider the following suggestions before deciding to contact us:
- For technical issues with games, please try the basic troubleshooting guide for your operating system, or check the game-specific forum for more information about your problem.
- If you've paid for an order, but haven't received your game(s) yet, please wait up to 2 hours. There may have been some connection issue, but our payment system is capable of re-checking most pending transactions that weren't processed immediately.
- If you're unable to pay, try using a different payment method. Sending money to a PayPal account before making a PayPal purchase is almost guaranteed to solve all payment problems.
Naturally, please don’t hesitate to contact us if help is required.
The "Product activation" button in the main menu is only used for multiplayer key activation and has no effect on the single-player portion of the game (it will not run in demo mode).
To receive a multiplayer key, please send a message to our Support staff here. After you receive the key, open Earth 2160's Start Menu folder, go into the Tools subfolder and launch the "Change Serial Number" application. Input the key here and press OK. Now you should use the "Product activation" function in-game, after which you will be able to play multiplayer games.