First of all, we are deeply sorry for this belated reply, but here is the whole story:
We can't enable a fully automated Final Cut key sending for those who own one or more Van Helsing games on GOG.com, which is because this feature (tracking individual user accounts) does not exist on GOG. This is why we need you to send us your
SteamID: (Find it here: steamidfinder dot com/advanced.aspx) (17 digits, always beginning with a 7)
and a screenshot of your GOG purchase.
We need some proof of purchase as otherwise it would be pretty easy to resell these keys you get. This is also the reason why we have to maintain a database, containing all of the GOG users who have opted in for their Final Cut codes.
When you send us an e-mail via firstname.lastname@example.org, we enter your info to this database, and then the automated service sends you out the key.
Due to the amount of requests, there are some people who did not get their codes because of this automated service's fault.
Obviously, we are constantly trying to fix this issue.
If you have already sent us the required information and still did not receive your code (please always check your spam folder), please mail us again and we will check the database manually.
Thanks for your cooperation and support.
Good, this is good that you have posted this, thank you for this...
If you can communicate more with the community concerning more updates and/or even keep a friendly presence here on the forum, it would do wonders in cutting down on the build-up of negative conclusions being drawn from unconfirmed speculation.
Thanks again for the information as it has cleared a few things up about the key delays!
I have a personal rule to not pre-order games. I've broken it a few times and gotten burned every time I did. I figured that since the final cut was a rework it'd be safe, but I was wrong. Maybe now I'll learn my lesson for good.
Actually, the only game series I currently pre-order are Bethesda RPGs, and The witcher 3...Otherwise, I wait until the patches makes their rounds and the item goes on sale... (Yes, even Dark souls three, of which I'm fighting a daily battle in not purchasing that game, even though everything in me screams for that game!)