There are a dozen different reasons why this game isn't a great RPG. But none of them stopped me from playing it through three times, or playing it multiplayer back in the day. The setting, the mood, the overall FEEL - it hooked me. Medieval Prague was the best of the four settings --- it felt authentic and otherworldly at the same time. And for what is basically an "action RPG," it's very heavy on story. And dialog. Lots of dialog.
So, in spite of flaws, I still give it a hearty recommendation.