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On windows 10 Pro version 1803 build 17134.228

Tower of Time keeps crashing at start up.
Nice message saying that it would be nice to send crash report to developers, but no address where it to send
to.
- updated graphics driver (NVIDIA) to latest (399.07 - 08-27-2018).
- restarted computer.
- try to start game as administrator.

No result, game keeps crashing on startup.

Anyone out there with the same problem?
Anyone out there with a solution?
This question / problem has been solved by Palickasimage
Hello Gielpet.

Very sorry for the trouble - there are the following ways how you can contact us and get the assistance:

1. Discord channel -- https: // discord.gg/8hpkCgD. We are there during long hours and someone will be able to assist you on the spot. (please remove spaces before and after // I cannot post the links).
2. Email: support@evehor.com

Regarding this particular issue - it is most likely caused by some faulty (incompatible) codecs used by our in-game player.
We had few cases where this special codec -- nikon_dec_avc -- was causing the crash. Solution is to uninstall or update this particular software.

If that is not the case, we will be happy to assist you via option 1 or 2.

Thanks
Event Horizon team
Post edited August 27, 2018 by Event_Horizon_Stu
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Event_Horizon_Stu: Hello Gielpet.

Very sorry for the trouble - there are the following ways how you can contact us and get the assistance:

1. Discord channel -- https: // discord.gg/8hpkCgD. We are there during long hours and someone will be able to assist you on the spot. (please remove spaces before and after // I cannot post the links).
2. Email: support@evehor.com

Regarding this particular issue - it is most likely caused by some faulty (incompatible) codecs used by our in-game player.
We had few cases where this special codec -- nikon_dec_avc -- was causing the crash. Solution is to uninstall or update this particular software.

If that is not the case, we will be happy to assist you via option 1 or 2.

Thanks
Event Horizon team
Where to find this "nikon_dec_avc"? So i can remove it.

(installed the game on Linux (OpenSuse Leap 15.0) and it runs fine...
avatar
Event_Horizon_Stu: Hello Gielpet.

Very sorry for the trouble - there are the following ways how you can contact us and get the assistance:

1. Discord channel -- https: // discord.gg/8hpkCgD. We are there during long hours and someone will be able to assist you on the spot. (please remove spaces before and after // I cannot post the links).
2. Email: support@evehor.com

Regarding this particular issue - it is most likely caused by some faulty (incompatible) codecs used by our in-game player.
We had few cases where this special codec -- nikon_dec_avc -- was causing the crash. Solution is to uninstall or update this particular software.

If that is not the case, we will be happy to assist you via option 1 or 2.

Thanks
Event Horizon team
avatar
gielpet: Where to find this "nikon_dec_avc"? So i can remove it.

(installed the game on Linux (OpenSuse Leap 15.0) and it runs fine...
The best way would be to remove Nikon software (if You are not using it).
Alternatively You can try removing / renaming those 2 files:

C:\Program Files\Common Files\Nikon\DirectShow Filters\nikon_dec_avc_ds.ax
C:\Program Files\Common Files\Nikon\DirectShow Filters\nikon_dec_avc.dll

There is also a possibility that installing a codec pack would work.
avatar
Event_Horizon_Stu: Hello Gielpet.

Very sorry for the trouble - there are the following ways how you can contact us and get the assistance:

1. Discord channel -- https: // discord.gg/8hpkCgD. We are there during long hours and someone will be able to assist you on the spot. (please remove spaces before and after // I cannot post the links).
2. Email: support@evehor.com

Regarding this particular issue - it is most likely caused by some faulty (incompatible) codecs used by our in-game player.
We had few cases where this special codec -- nikon_dec_avc -- was causing the crash. Solution is to uninstall or update this particular software.

If that is not the case, we will be happy to assist you via option 1 or 2.

Thanks
Event Horizon team
In my case it was ffdshow, after uninstalling it, the game started.

Thank you for the tip!

I will send you the report...
After installing the codec pack K-lite problem was solved.
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gielpet: After installing the codec pack K-lite problem was solved.
Yep, it worked perfectly for me too.
Problem solved! :D
Yes, uninstalling the Nikon software will work, but if you don't want to do without it, you can also install the 32-bit version of the Nikon software, and ToT will run without crashing at startup.
(You can find both 32-bit and 64-versions at the Nikon download center)

Technical explanation:
The crash of with the Nikon software is caused because Nikon installs certain filters on your system (directX Show) that overrule the standard ones. These filters are not buggy or unstable, as far as I know, but the problem is that they are only compatible with 64-bit applications if you install the 64-bit Nikon software. This means that 32-bit applications can't work with these filters, and so problems occur like the crash of ToT.
Installing other 32-bit software, like the codec pack, which also overrule these filters, solves the same issue, although I am not sure if the Nikon software will still function perfectly when its filters are overruled.
Post edited September 26, 2018 by carg85
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carg85: Yes, uninstalling the Nikon software will work, but if you don't want to do without it, you can also install the 32-bit version of the Nikon software, and ToT will run without crashing at startup.
(You can find both 32-bit and 64-versions at the Nikon download center)

Technical explanation:
The crash of with the Nikon software is caused because Nikon installs certain filters on your system (directX Show) that overrule the standard ones. These filters are not buggy or unstable, as far as I know, but the problem is that they are only compatible with 64-bit applications if you install the 64-bit Nikon software. This means that 32-bit applications can't work with these filters, and so problems occur like the crash of ToT.
Installing other 32-bit software, like the codec pack, which also overrule these filters, solves the same issue, although I am not sure if the Nikon software will still function perfectly when its filters are overruled.
Hey carg,

Thanks for your investigation, you're a great help! We may need to contact either Nikon or our video playback plugin provider regarding that issue.

Sincerely,
Event Horizon Support
Mine is doing this as well. What is a codec pack and where would I find it?
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silverriver: Mine is doing this as well. What is a codec pack and where would I find it?
I solved this problem by downloading and installing the K-Lite standard pack. You can do an internet search for "K-Lite codec" to find where to download and install instructions.
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silverriver: Mine is doing this as well. What is a codec pack and where would I find it?
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ditchinit: I solved this problem by downloading and installing the K-Lite standard pack. You can do an internet search for "K-Lite codec" to find where to download and install instructions.
Thank you very much!